Heritage Volkswagen Parkville

Bruce and team were very courteous and helpful. Team was efficient in processing the sale and answered all my questions. Bruce waited with me whole completing all paperwork. efficient in processing the sale and answered all my questions. Bruce waited with me whole completing all paperwork. More

Bruce was GREAT! Bruce was awesome to work with and has a great sense of humor! He is very knowledgeable and he made the process smooth! Check him out! Bruce was awesome to work with and has a great sense of humor! He is very knowledgeable and he made the process smooth! Check him out! More

Bruce was absolutely fantastic to work with. He was prompt and professional in all contacts and made the process smooth. Seek Bruce if you’re looking for an easy process with a professional, knowledgea prompt and professional in all contacts and made the process smooth. Seek Bruce if you’re looking for an easy process with a professional, knowledgeable salesman. The “lull” time waiting for the process was nowhere as bad because he’s a great conversation holder, 10/10! More

I have been a customer of Heritage VW for the last 13 years. The service they provide is what keeps me buying VW vehicles. Not only do I love VWs, and have owned many, but knowing that I have a rel years. The service they provide is what keeps me buying VW vehicles. Not only do I love VWs, and have owned many, but knowing that I have a reliable and fair place to go for service means a lot. Thanks as always to Dan McMahon and Tyler Pearson for their continued support and service. Also, thanks to the rest of the teams there for the great all around customer service. You have a customer for life 😉 More

Terrible communication and not very customer friendly. Listen to him fuss at his coworkers on the phone talk about everything other than what I asked and rant on with customer prior to me much longer than Listen to him fuss at his coworkers on the phone talk about everything other than what I asked and rant on with customer prior to me much longer than necessary More

made appt for 12 to have bulbs replaced. still a 90 made appt for 12 to have bulbs replaced. still a 90 minute wait . service tech rolled down the passenger side window and would not roll back up. he made appt for 12 to have bulbs replaced. still a 90 minute wait . service tech rolled down the passenger side window and would not roll back up. he was able to get it back up but now have to bring it back to a window motor. was told I didn't need new bulbs I insisted that I did so they went back to check and determined that they should be replaced. they did not charge. still a little frustrated. More

Work was completed timely and Tyrone was extraordinary with his communication and getting the work scheduled & completed for me. Actually won’t dread scheduling my next service since he made it all work o with his communication and getting the work scheduled & completed for me. Actually won’t dread scheduling my next service since he made it all work out so easily! More

Prompt service I had some glitches in starting up my 2018 VW Tiguan. Service adviser guided me over the phone what had to be done to keep my car running smoothly. Wh I had some glitches in starting up my 2018 VW Tiguan. Service adviser guided me over the phone what had to be done to keep my car running smoothly. When I arrive at the service station, problem with the car was taken care promptly without any charge to me as the vehicle was still in warranty. More