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Heritage Volkswagen Parkville
Baltimore, MD
1,514 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,514 reviews
January 07, 2020
George was my first contact when I was considering VW . I’ve had never owned one . He encouraged me to give them a try,,heard my thoughts and reservations about trading my current car . His continued supp I’ve had never owned one . He encouraged me to give them a try,,heard my thoughts and reservations about trading my current car . His continued support and understanding got me to the dealership. More
by Jackitaylor1
Employees Worked With
George Torres
January 01, 2020
Thank you for the great service I received from your company. Although it was a holiday weekend, I was treated with great customers service. With the holiday weekend your staff were able fit me in the s company. Although it was a holiday weekend, I was treated with great customers service. With the holiday weekend your staff were able fit me in the schedule and fix my problem. Your customer service was great to me because usually the staff is short and there are other appointments ahead of you during a holiday . I truly do thank you all at More
by Jazzdez
Employees Worked With
Tyler??????????
December 30, 2019
Tyler Pearson had been a pleasure working with. He was responsive and helpful throughout the process. Will definitely come back for routine maintenance and any other issues. responsive and helpful throughout the process. Will definitely come back for routine maintenance and any other issues. More
by kkuliev
Employees Worked With
Tyler Pearson
December 29, 2019
Very friendly and professional, service was done in a timely manner the waiting area was clean and inviting w/complimentary coffee/tea etc. & TV very impressive timely manner the waiting area was clean and inviting w/complimentary coffee/tea etc. & TV very impressive More
by Tgreene
Employees Worked With
Tyrone, Mr. Chan
December 26, 2019
This dealership’s service department has been very unresponsive on multiple occasions. When no one from Heritage got back to me I resorted to contacting Volkswagen USA. Only then did I get a callback. unresponsive on multiple occasions. When no one from Heritage got back to me I resorted to contacting Volkswagen USA. Only then did I get a callback. I am still waiting right now again for the dealership to let me know about a pending repair. Dealing with them has been extremely frustrating. And this is not the first time I’ve had problems with them. More
by djtspoon71
Employees Worked With
Paolo Carnevale, Tyler Pearson
December 10, 2019
Everyone was very friendly. Bruce was very nice and professional. He made the transaction very easy. I will most definitely return after this excellent experience. professional. He made the transaction very easy. I will most definitely return after this excellent experience. More
by Rick K.
Employees Worked With
Bruce Freeman
December 09, 2019
I’ll start by saying George is an outstanding sales man I’ve financed two cars from him & I promise I won’t go to anybody else, he goes above and beyond for his customers & I ALWAYS leave satisfy . I send I’ve financed two cars from him & I promise I won’t go to anybody else, he goes above and beyond for his customers & I ALWAYS leave satisfy . I send everyone to him , he’s the man you need in your company ! More
by janaejacksonm
Employees Worked With
George Torres
December 07, 2019
Very helpful and patient. Worked hard to make sure we found a car that met our needs, and within our budget. Would recommend. Thank you Khaliq! found a car that met our needs, and within our budget. Would recommend. Thank you Khaliq! More
by Lexigeddes
Employees Worked With
Khaliq Thomas
November 29, 2019
Fantastic People ,Willing to Help in Anyway they can. Customer Service.And Mr Tyler What a Great Guy to have On your Team ..Great Great Team Customer Service.And Mr Tyler What a Great Guy to have On your Team ..Great Great Team More
by 1006jessegrant
Employees Worked With
Mr Walkman Really helped when I came to get my Car Great Team Again, Gabriel Walman, Tyler Pearson
