Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Volkswagen Parkville
Baltimore, MD
1,514 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,514 reviews
September 29, 2020
Had a great experience working with Charles and Domonique. From my first phone call to Heritage to my purchase of a 2020 Tiguan, I felt like I was being heard and both Charles and Domonique were wi Domonique. From my first phone call to Heritage to my purchase of a 2020 Tiguan, I felt like I was being heard and both Charles and Domonique were willing to work with me to reach a price on my car that felt manageable to me. I did not experience this kind of professional service at the dealership I visited prior to contacting Heritage. I would highly recommend Heritage Volkswagen. More
by cesprague
September 21, 2020
Love my Volkswagen! It’s a stylish car that works well for our family. Spencer was a terrific salesman. Very friendly and knowledgeable. Low pressure too. for our family. Spencer was a terrific salesman. Very friendly and knowledgeable. Low pressure too. More
by Joanna
Employees Worked With
Spencer Buettner
September 17, 2020
Miss Lucky was the BEST. She was informed, patient and so kind. I’m so grateful we were connected. I’ll definitely be giving her a call when it’s time for the next car. kind. I’m so grateful we were connected. I’ll definitely be giving her a call when it’s time for the next car. More
by marcelgwarfield
Employees Worked With
Miss Lucky
September 16, 2020
Amazing customer service from the start, Melissa and Khaliq made the car buying process super easy and Melissa even delivered the vehicle all the way to my doorstep in NJ from Maryland! Definitely a sat Khaliq made the car buying process super easy and Melissa even delivered the vehicle all the way to my doorstep in NJ from Maryland! Definitely a satisfied customer! More
by edwacalder
Employees Worked With
Melissa Cole, Khaliq Thomas
September 15, 2020
I had a pleasant experience this past Saturday. Antonio was pleasant and made the process easy. Whoever I worked with in the finance department I was not impressed with. If I didn’t have my mind made up I was pleasant and made the process easy. Whoever I worked with in the finance department I was not impressed with. If I didn’t have my mind made up I would have walked away from the offer. However the sales process was great. More
by SarahS
Employees Worked With
Antonio Satchell
September 08, 2020
Hi I truly enjoyed my experience at Heritage. Why ? Hi I truly enjoyed my experience at Heritage. Why ? Tyrone listened to my concerns and handled it very professional and professionalism is vital to Hi I truly enjoyed my experience at Heritage. Why ? Tyrone listened to my concerns and handled it very professional and professionalism is vital to me. Thanks ! For fixing my car 🚗 issues and yes ! It drives as new with my battery . I appreciated Zack chatting with me and making sure my problem(s) we’re solved . I was out in a timely manner . Thanks 😊 💃🏽🐞 More
by Ladybugcc3
Employees Worked With
Tyrone and Zack
August 29, 2020
Antonio was really great, this was the first time I had purchased a vehicle on my own, and he walked me through everything so that I understood what it was all about and what deals I was getting. He is the purchased a vehicle on my own, and he walked me through everything so that I understood what it was all about and what deals I was getting. He is the best and so very friendly and polite. Definetly recommend him. More
by lilsis64
Employees Worked With
Antonio Satchell
August 27, 2020
Trevor at the Heritage Volkswagen Parkville location told me I should’ve answered the phone for him when he called and maybe I wouldn’t have had to wait so long. I couldn’t believe he talked to me in such a me I should’ve answered the phone for him when he called and maybe I wouldn’t have had to wait so long. I couldn’t believe he talked to me in such a manner. More
by Bcarey0738
Employees Worked With
Melvin Muschette
August 27, 2020
Work that I paid to have done actually got done Unlike Work that I paid to have done actually got done Unlike the last VW dealership. All tho its not a convenient location for me compared to the other de Work that I paid to have done actually got done Unlike the last VW dealership. All tho its not a convenient location for me compared to the other dealership , knowing that I’m getting what I pay for makes it worth the drive . More
by Goetzke4u
Employees Worked With
Daniel McMahon
August 23, 2020
After visiting 4 dealerships, within 2 minutes of meeting Melissa Cole, I knew I was in good hands - she had incredible product knowledge and I really appreciated her not wasting my time. Melissa Cole, I knew I was in good hands - she had incredible product knowledge and I really appreciated her not wasting my time. More
by itsgottobescott
Employees Worked With
Melissa Cole, Gabriel Walman, Khaliq Thomas
