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Heritage Volkswagen Parkville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.6
1,514 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,514 reviews

December 10, 2020

Unorganized, poorly managed, poor customer service, pricier than nearby competitors, advisor didn’t know proper VW maint schedule, no active walk around during write up and or redelivery of vehicle. Wo More

by Villatoro7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paolo Carnevale, Daniel McMahon, Jennifer Ennifersmith
Report | Print
Dec 14, 2020 -

Heritage Volkswagen Parkville responded

At Heritage Volkswagen Parkville, we work hard to provide all customers with exceptional service and a positive experience, and we are disappointed to hear that this did not occur during your visit to our Service Department. Our Service Manager, Dan McMahon, would like to address your concerns as quickly as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Dan directly at 410.663.7207 or dmcmahon@mileone.com. We look forward to speaking with you soon.

December 10, 2020

Love this location . I had called dan the mgr. Had a emergency calked.him and went to the dealership dan took care of me immediately. I love the Vip treatment At parkville heritage location. Thanks Da More

by Ethelcampbell2708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel McMahon
Report | Print
Dec 13, 2020 -

Heritage Volkswagen Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Volkswagen Parkville!

December 10, 2020

This is our third VW from this dealer and I will use them again. Sales & service are exceptional. I have come to rely on and trust the people with whom I have worked. They are great!!! More

by JohnG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Beckmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cole, Paolo Carnevale
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Dec 13, 2020 -

Heritage Volkswagen Parkville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2020

Really good service, spencer was very nice and helpful and the finance person was very friendly as well. Explained everything about the features of the car really well as well before we left More

by cheryllewjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Buettner
Report | Print
Dec 02, 2020 -

Heritage Volkswagen Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 30, 2020

Melissa, Charles and Khaliq were all fantastic! They all made the car buying process as pain free as possible, will be referring friends to Parkville VW for sure! More

by walkerb12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cole, Khaliq Thomas
Report | Print
Dec 01, 2020 -

Heritage Volkswagen Parkville responded

Hello, congratulations on your new vehicle! Thanks for the recommendation, and have an amazing day! Take care!

November 27, 2020

The sales team is great ! Especially John D. I’ve bought 2 cars from him! The service department needs work. I was waiting for months for a rental to get my brand new VW fixed, I was forgot about. Then I pi More

by ayyscheller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick (service dept) not a fan , Jacob Cardwell, John DeMartino, Daniel McMahon
Report | Print
Dec 02, 2020 -

Heritage Volkswagen Parkville responded

At Heritage Volkswagen Parkville, our goal is to meet and exceed your expectations, and we are disappointed to hear that this did not occur during your experience with our Service Department. We sincerely apologize for our lack of communication and the resulting frustration, as this is not our way of doing business at any of our Heritage stores. Thank you for your positive feedback about our Sales Department and for taking the time to work with our Service Manager, Dan McMahon, as he addressed and resolved your concerns as quickly as possible. As discussed, should you have any additional questions or future vehicle needs, you may contact Dan directly at 410.663.7207 or dmcmahon@mileone.com. Thank you again for your time.

November 25, 2020

Antonio was a great pleasure to work with. We didn’t feel hassled, he seemed very down to earth. His end of the process went smoothly and rather quickly. It was lovely chatting with him. More

by mtallman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Satchell
Report | Print
Nov 29, 2020 -

Heritage Volkswagen Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Antoni here at Heritage Volkswagen Parkville! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 16, 2020

Awesome salesman. Went out of his way to make sure I got what I wanted. Through the whole process he was there to ensure we understood everything and had no problem with running around showingnus different More

by trxtmx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bridget Holliday, Antonio Satchell
Report | Print
Nov 17, 2020 -

Heritage Volkswagen Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 12, 2020

This was my second vehicle from Heritage. They were able to work to get the exact vehicle I wanted. Harrison and his team were great! More

by chelsiepatterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Walman, Khaliq Thomas, Harrison Faecher
Report | Print
Nov 13, 2020 -

Heritage Volkswagen Parkville responded

Chelsie, thank you for your positive review. We're glad to hear that you found our team here at Heritage Volkswagen Parkville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

November 10, 2020

This is our 3rd car from Heritage. We keep coming back because of the knowledge and friendliness of the staff. Spencer was a joy to work with. More

by Hurley
Recommend Dealer
Yes
Employees Worked With
Spencer Buettner
Report | Print
Nov 11, 2020 -

Heritage Volkswagen Parkville responded

Hurley, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

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