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Heritage Volkswagen Parkville
Baltimore, MD
1,510 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,510 reviews
March 18, 2024
They were very enthusiastic and helpful to work with. This is my second car I bought from Maya. I recommend her to everyone. This is my second car I bought from Maya. I recommend her to everyone. More
by Nappycreations
March 15, 2024
Melisa was a fantastic sales person! ! She really knows her product extremely well and shared the best things about VW that we did not know. Anything we asked of her was well taken care ! She really knows her product extremely well and shared the best things about VW that we did not know. Anything we asked of her was well taken care of and we would highly recommend her and WV. So happy with Melissa efforts!! More
by Kate
March 13, 2024
Melissa Cole was extremely knowledgeable and helpful with my car buying experience. I purchased a golf r with her yesterday and couldn’t be happier. my car buying experience. I purchased a golf r with her yesterday and couldn’t be happier. More
by Jheilman929
March 11, 2024
Melissa helped me lease my GTI and then purchase it last month. Great experience would do it again. month. Great experience would do it again. More
by merdman19
Employees Worked With
March 11, 2024
Melissa Cole is AMAZING to work with. She was very understanding of my finances and worked with me to get me into a car I LOVE. Everyone at the dealership was kind and helpful She was very understanding of my finances and worked with me to get me into a car I LOVE. Everyone at the dealership was kind and helpful More
by tbrown8234
March 11, 2024
This is the 3rd VW I've purchased with Melissa Cole. This time it was a 2024 Atlas SEL R-Line Premium. Melissa is execellent! Melissa is very knowledgeable and down to earth. Buying a new car can be a n This time it was a 2024 Atlas SEL R-Line Premium. Melissa is execellent! Melissa is very knowledgeable and down to earth. Buying a new car can be a nerve wracking and painful experience but Melissa made it an enjoyable and pain-free experience. Thank you for being great at your job, Melissa! More
by Coldgin
Employees Worked With
March 10, 2024
Melissa was great to deal with and very knowledgeable about all the details of the vehicle. I would contact her for my next vehicle purchase no doubt about it. Actually all of the employees were very n about all the details of the vehicle. I would contact her for my next vehicle purchase no doubt about it. Actually all of the employees were very nice and made our purchase very pleasant. Much different then any other vehicle buying experiences I’ve had in the past. More
by John N
Employees Worked With
March 09, 2024
The patience of all the staff and help is better than any dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Ch dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Charles, Naz, Harrison and Konstantine for all your patience and help. All of you made the purchasing experience so smooth and quick. More
by steve.alivizatos
Employees Worked With
Other Employees :
Nazareth Blount
February 28, 2024
I have been going back and forth because your service department has not able to Diagnose my car problem for a month. The first time, I needed to replace my car tire on the front driver’s side because I department has not able to Diagnose my car problem for a month. The first time, I needed to replace my car tire on the front driver’s side because I had a flat tire while driving in heavy snow on January. After that, vibrations are felt whenever I go above 60mph. I went back and ask them to check it one more time. The Service advisor said it’s because of the tire pressures of my car and they have fixed it. But still the vibrations are there after they said they fixed my tire pressures. I went back again and Alex, another service advisor said they need to change the rim because it’s bent and it’s causing the vibrations. I agreed and they changed it. But still, the vibrations were not fixed! So I went to Goodyear for inspection and they told me it’s because of the left wheel bearing. So I have made an appointment yesterday for a change in the wheel bearing of my car. I was asked to pay $738 for it. No breakdown was given so I thought it’s because of the price of the wheel bearing so I agreed to it but upon checking my invoice it was the labor fee that made it so expensive. The wheel bearing costs $174.75 and the labor fee is $508! That is ridiculous especially when I asked the reason why and they said it’s because it took them 3 hours to do it! When I specifically told them what is the problem and what needed to be replaced before dropping off my car in the dealership. More
by Kristine
Employees Worked With
February 06, 2024
She was very patient and walked me through everything very smoothly. I’ll definitely recommend her to anyone I know. very smoothly. I’ll definitely recommend her to anyone I know. More
by Nappycreations
Employees Worked With
