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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,514 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,514 reviews

July 07, 2021

Driving around for 8 months with a faulty air bag in my BRAND NEW VW Atlas Cross Sport. In December 2020 we took our vw in because the airbag error light came on. The service center cleared out the erro More

by trupp1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel McMahon, Nick Strapon
Jul 12, 2021 -

Heritage Volkswagen Parkville responded

Hi Tyler. At Heritage Volkswagen Parkville, we strive to meet then exceed the expectations of all of our customers and are disappointed this did not occur. We sincerely apologize for the issues you have experienced with your vehicle and greatly appreciate you taking the time to speak with our General Manager, Bradley Scammell, regarding your situation. As discussed, if you have any further questions or future vehicle needs, please reach out to Brad directly at bscammell@mileone.com or 410.663.7233 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback.

June 29, 2021

Thanks Sam you did it and made it happen in so happy with my new car.. More

by Antonette mance
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khaliq Thomas, Sam Alo
Jul 01, 2021 -

Heritage Volkswagen Parkville responded

Hi Antonette, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Volkswagen Parkville!

June 27, 2021

Great experience! Worked hard to get us out the door quickly with the car we wanted. Spencer and manager were fantastic. More

by theakoltz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Buettner, Gabriel Walman
Jul 01, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 25, 2021

All I can say is God is faithful, the entire staff was very passionate and show lots of compassion to make sure I left with my new vehicle. Thank you to the entire heritage staff of Parkville, Maryland More

by glenda.shiloh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Buettner, Steve Cho
Jun 27, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2021

We highly recommend Heritage VW. Even though we live more than 60 miles away, If we buy another VW we will go back to see John at Heritage VW. More

by Jleilich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John DeMartino, Gabriel Walman
Jun 14, 2021 -

Heritage Volkswagen Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

May 27, 2021

Always a pleasure to work with Brad and his team. Melissa was a pleasure to work with and was knowledge about the vehicle I was looking to purchase. The process was easy from start to finish and ev More

by Shannon.kelleher38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cole, Gabriel Walman, Bridget Holliday, Brad Scammell, Nick Brilhart
May 28, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 22, 2021

Great group of folks. They really look out for your interests. Everyone that I was involved with knew what I needed without making me feel forced into something. I consider myself pretty knowledgeable More

by LSBURTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cole, Spencer Buettner
May 23, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 13, 2021

Jared Herbert is the Best stand up guy, No no Sense got me in and out!! In 3 hours sent me home in my SUV. CR-V totally satisfied with my decision. Great team Nick Bratton, and Khalik. Hands down they are More

by kbredz05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khaliq Thomas, Jared Herbert
May 13, 2021 -

kbredz05 responded

All true

May 14, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 04, 2021 -

kbredz05 responded

Nicholas Bratton deserves accolades for his excellent customer service while we convesed for 3days until I came in answer any and all questions I had⭐⭐⭐⭐⭐

May 08, 2021

These guys went above and beyond for me. They were caring and understanding. These was no pressure and they got me terms I wanted!! I would definitely buy again from them!! More

by Wandalea777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Herbert, Michael Condon, Scott Cho
May 10, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 05, 2021

Excellent service as always...kept updated on status of Excellent service as always... kept updated on status of my vehicle and was completed in a timely manner. quality of work was top notch with no More

by SteveG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel McMahon, Johnny Chan
May 06, 2021 -

Heritage Volkswagen Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Volkswagen Parkville!

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