Heritage Volkswagen Parkville

Driving around for 8 months with a faulty air bag in my BRAND NEW VW Atlas Cross Sport. In December 2020 we took our vw in because the airbag error light came on. The service center cleared out the erro BRAND NEW VW Atlas Cross Sport. In December 2020 we took our vw in because the airbag error light came on. The service center cleared out the error message and informed me that if it happened again they would replace the lamp. A few months later we noticed that the Bluetooth in the car stopped working with a few other electrical issues. We made an appointment to get the car looked at. We arrived at our appointment on a Saturday and immediately upon arrival the tech told me that it couldn't be worked, but knew the issue was related to the car net module and they keep them on hand so to come back later that week to get it replaced. We arrived at our appointment and after having the vehicle there for the entire day they let us know something we already knew (it needed a carnet module). So I was a bit upset that after wasting two days at the dealer for a part was just being ordered after knowing the issue on my first visit. After speaking with the service manager he admitted it was his fault that he didn't check my Saturday appointment and should have called me to let me know that they couldn't perform the work on a Saturday. Unfortunately he had no excuse for not ordering the part. After the THIRD visit to the dealership the part was finally fixed. End of the story right ? No. A month after replacing the carnet module the airbag error light came on again. So I made another appointment explaining the situation (even have paperwork from December stating they would replaced the bulb if it had the same error again). After leaving the car at the dealer for another day I picked the car up and the informed me that because it had been almost 5 months they simply cleared the error message again and didn't fix anything. Even though it was documented that they would replace the bulb. I was again befuddled that the issue was document along with the fix and nothing was done. TWO DAYS LATER the airbag light came on again. So I made an appointment with the service department AGAIN the advisor ENSURED ME that this issue would be resolved when I picked my vehicle up. The next day when I was picking the car up at the end of the day the advisor let me know that they JUST NOW ordered the part. I was infuriated. The Dan McMahon has lied to me MULTIPLE TIMES at one point telling me the error light was on because of my cell phone on the seat to even saying after 3 visits they were unsure of what part they needed to ordered after it was documented from December. He had the audacity to ask me why every time I pick my car up I end up in his office. Perhaps because I've been to the dealership 7 times to fix 2 issues and only one has been resolved. After this discussion the manager THREW a pair of loaner keys across the desk at me. Keep in mind this is an issue of safety. I should not be driving around for MONTHS with a faulty air bag. Completely unacceptable and unprofessional behavior. After this experience I wouldn't recommend anyone purchase a vehicle or have it serviced at this location. More

Thanks Sam you did it and made it happen in so happy with my new car.. my new car.. More

Great experience! Worked hard to get us out the door quickly with the car we wanted. Spencer and manager were fantastic. quickly with the car we wanted. Spencer and manager were fantastic. More

All I can say is God is faithful, the entire staff was very passionate and show lots of compassion to make sure I left with my new vehicle. Thank you to the entire heritage staff of Parkville, Maryland very passionate and show lots of compassion to make sure I left with my new vehicle. Thank you to the entire heritage staff of Parkville, Maryland More

We highly recommend Heritage VW. Even though we live more than 60 miles away, If we buy another VW we will go back to see John at Heritage VW. than 60 miles away, If we buy another VW we will go back to see John at Heritage VW. More

Always a pleasure to work with Brad and his team. Melissa was a pleasure to work with and was knowledge about the vehicle I was looking to purchase. The process was easy from start to finish and ev Melissa was a pleasure to work with and was knowledge about the vehicle I was looking to purchase. The process was easy from start to finish and everyone involved made sure I had a great experience! More

Great group of folks. They really look out for your interests. Everyone that I was involved with knew what I needed without making me feel forced into something. I consider myself pretty knowledgeable interests. Everyone that I was involved with knew what I needed without making me feel forced into something. I consider myself pretty knowledgeable on my purchases. This crew really knows their cars and works with you! More

Jared Herbert is the Best stand up guy, No no Sense got me in and out!! In 3 hours sent me home in my SUV. CR-V totally satisfied with my decision. Great team Nick Bratton, and Khalik. Hands down they are me in and out!! In 3 hours sent me home in my SUV. CR-V totally satisfied with my decision. Great team Nick Bratton, and Khalik. Hands down they are the guys you want to see!!! Karin Burnett satisfied Happy Trails type deal!!!! More

These guys went above and beyond for me. They were caring and understanding. These was no pressure and they got me terms I wanted!! I would definitely buy again from them!! and understanding. These was no pressure and they got me terms I wanted!! I would definitely buy again from them!! More

Excellent service as always...kept updated on status of Excellent service as always... kept updated on status of my vehicle and was completed in a timely manner. quality of work was top notch with no Excellent service as always... kept updated on status of my vehicle and was completed in a timely manner. quality of work was top notch with no issues. Dan and his team arw the best VW Dealer Service around. thx for always taking car of our rides SG More