Heritage Volkswagen Parkville

The purchasing experience was very pleasant. Mr. Jeffries was most helpful in learning what I was looking for and assisting me in finding the model VW I wanted. He was knowledgeable and answered an Jeffries was most helpful in learning what I was looking for and assisting me in finding the model VW I wanted. He was knowledgeable and answered any and all of the questions I had and was genuinely interested in ensuring that I was a satisfied customer. Mr. Birmingham handled the financial aspects of this transaction; like Mr. Jeffires, he was friendly, knowledgeable, and helpful. Based upon my purchasing experience, I would recommend both of these individuals as well as MileOne Heritage VW of Parkville. More

My wife and I are expecting our first child and we were looking for a safe and reliable vehicle for my wife to drive, after looking we felt in love with the Jetta. It wasn't hard to choose the Jetta over i looking for a safe and reliable vehicle for my wife to drive, after looking we felt in love with the Jetta. It wasn't hard to choose the Jetta over its competition, no other vehicle had the options we were looking for under $21000. Plus the customer service at Heritage volkswagen was so pleasant that I can honestly recommend this dealership to anyone looking for a VW. Thank you George and Greg for outstanding service. More

They're always friendly and do a great job with basic maintenance (like oil changes) - but don't really seem to know what's going on beyond that. Here's a small sampling of my experiences: - Took car maintenance (like oil changes) - but don't really seem to know what's going on beyond that. Here's a small sampling of my experiences: - Took car in to Heritage for 4 new struts. They replaced the front ($1,500) and forgot to do the rear. I didn't address it and took it somewhere else for the rear because I felt the $1500 was rather expensive. - Engine light came on and car overheated. Heritage said they weren't sure what was wrong but suggested I get a new radiator, a fan switch and some other things to the tune of $1,200. Picked up my car (after paying $80 for diagnosis) and took it to a dealer across town for a second opinion. The new dealership replaced a $30 thermostat, problem fixed. - Brought my car in to Heritage for a rattling noise and was told I needed new struts. Told them I just got new struts from them. They said it was probably the strut mounts, then, and would cost $1,200 to replace. Strut mounts are a $40 part that you typically replace when you replace your struts. In fact, the place where I got my rear struts replaced the mount. More

We drove 350 miles to visit this dealership because all local dealerships did not have what we were looking for and were not interested in finding it for us. After talking to Shawn on the phone we thought local dealerships did not have what we were looking for and were not interested in finding it for us. After talking to Shawn on the phone we thought this dealership would be different because he seemed more friendly and helpful than the others. We were quoted prices for the vehicle and the trade and they promised that since we were making such a long trip that the paperwork would be complete so all we would have to do is sign and drive. Upon our arrival at Heritage VW, the vehicle was not ready, the paperwork was not ready, and we were left to sit in an empty office while other salesmen and managers pow-wowed in another office for over an hour. Although we were promised that we would recieve at least blue book value for our trade, they then proceeded to offer us $1000 less than blue book. Shawn Jeffries claimed this was because he thought our old car was an all wheel drive, however we made it clear to Mr. Jeffries from the start that the reason we were trading is because we needed an all wheel drive vehicle. After getting upset at this information we were told by George Clark that it was not his fault and that he could not quote a trade over the phone and that he did not have to sell this vehicle because it was a rare color and fully loaded. He would be able to sell to someone else easily. I feel that I should have never been quoted a price over the phone if this dealership could not honor it. We proceeded to buy the vehicle anyway because we had traveled so far and did not want to go home empty handed. When we were introduced to our new Tiguan we found that our salesman Shawn was not very knowledgeble about the features in the car. Not only were we dissatisfied with the sales department, but our new Tiguan was not thoroughly cleaned before it was signed over to us. I would like to say that I Love my new Tiguan but I must admit that I am still upset with myself for giving these people my business. More

This was a great experience. I bought my first VW at Cook VW, which was the worst experience I have ever had. I would definitely tell anyone I hear talking about purchasing a VW to go to Heritage VW. Mr. Sti VW, which was the worst experience I have ever had. I would definitely tell anyone I hear talking about purchasing a VW to go to Heritage VW. Mr. Stickline was a great salesman to work with. He was very friendly, funny, and took his time explaining every detail in the vehicle to me so that I would understand how it worked since I had to leave right from the dealership to go to work. He even went as far to let me know to go out a different entrance from the gas station as the one entrance was hard to see cars coming from. He also cleaned my tags that we transferred from my trade-in. The manager, I cannot remember his name, was a great help too. The one thing I respected most about the dealership was that I went in about a month prior to purchasing my VW to test drive and figure out what I wanted, but then my grandmother got sick and we had to put off purchasing the car right away. Well, Mr. Stickline didn't harass me with a ton of calls like some dealerships do which was very refreshing. The finance person was very friendly as well and really explained in detail the pros/cons of each additional packages you could add to your purchase, which really helped me realize I needed to add some safety features. More

Greg and Karen made my car buying experience a pleasure! Not only did I get great service, but also a great deal and the very car I wanted. It was such a smooth process. Greg was super knowledgable and Not only did I get great service, but also a great deal and the very car I wanted. It was such a smooth process. Greg was super knowledgable and accomodating. This is third new car I have purchased(first time at Heritage tho)and I have never had a salesman be as thorough as Greg. He was also friendly and outgoing. Even though I had just "dropped" in, Greg also had an appointment around the same time and I did not at any point feel less important, or slighted. I wasn't waiting around forever either. Karen in financing was wonderful as well. She made all that paperwork seem like a breeze without leaving any detail out and answered all my questions. I had had a bad experience when I came into that very dealership about 3 months ago, when no one had acknowledged my presence after sitting in the lobby for 30 mins, and I had an appointment!!! The only reason I came back was because they were the closest VW dealership and I had my sights set on the Tiguan. Greg and Karen more than made up for that! More

This is the third new car we've purchased from Heritage and like the first two this was a very pleasant experience. The car is beautiful, well-built, and very clean. Bill and everyone else was very frien and like the first two this was a very pleasant experience. The car is beautiful, well-built, and very clean. Bill and everyone else was very friendly and easy to work with and gave me a better price than I was expecting. When they found out I still had to return a rented car to Enterprise they gave me a contact # and told me it was ok to leave it at the dealership and Enterprise would come pick it up. Awesome. More

Amazing customer service!!!!!! Herb took his time to Amazing customer service!!!!!! Herb took his time to ensure that I was comfortable with my purchase. Very patient and very thorough. Hal made sure t Amazing customer service!!!!!! Herb took his time to ensure that I was comfortable with my purchase. Very patient and very thorough. Hal made sure that I understood how he valued my trade-in. I never felt like i was getting a bad deal. Very honest!! Carrie(name?), Finance Mgr was extremely patient and thorough. She was great to work with and explained everything in great detail. Yvonne....what a wonderful face for your dealership. She could not have been more helpful when I damaged my new tire after owning my car for 2 days. She was awesome and I have never had such fantastic service at any other dealership. What a terrific crew. Thank you all for a wonderful buying experience. More

Herb and the staff at Heritage were great. Everyone was so friendly; cashiers, Herb, credit dept and the mechanics. Herb is very straight forward and puts everything out on the table, which is a huge r so friendly; cashiers, Herb, credit dept and the mechanics. Herb is very straight forward and puts everything out on the table, which is a huge relief when purchasing a car. What I asked for was what I got and at a great price. I will continue to buy all my future vehicles from Heritage. More

Howard was very helpful with my recent car purchase. Dealing with him was a breeze and enjoyable, in addition, I was able to have all the options I wanted. Howard is the person to deal with. I would rec Dealing with him was a breeze and enjoyable, in addition, I was able to have all the options I wanted. Howard is the person to deal with. I would recommend him. Overall I'm satisfied with the experience. Ill definitely return for a car purchase when I need to. More