Heritage Volkswagen Parkville

From the first interaction with Kristin Blair in special financing to the manager Hal - Lee Dearborn was a fabulous salesman - no pressure just lots of information - to the finance manager Jay. everyone wa financing to the manager Hal - Lee Dearborn was a fabulous salesman - no pressure just lots of information - to the finance manager Jay. everyone was fabulous. Would definitely recommend this dealership and the salesman to friends/family - I'll be back when it is time to get another car. Thanks More

Shawn was very friendly, patient and efficient. It was a very easy car purchase. I feel like I got a great car for a great price. Thank you! MileOne was very convenient, right off of 695. Was very happy very easy car purchase. I feel like I got a great car for a great price. Thank you! MileOne was very convenient, right off of 695. Was very happy with the offer for my trade and they gave me a FULL tank of gas in my new VW!!! More

Gave me an amazing deal on my new Jetta TDI! Bill was a great help in the process and a very funny guy to talk to. I had a terrific experience. Bill Stickline was a fantastic salesperson to deal with. V great help in the process and a very funny guy to talk to. I had a terrific experience. Bill Stickline was a fantastic salesperson to deal with. Very honest, extremely funny and great to work with. Bent over backwards to make this a great deal for me. More

Had a very good experience in purchasing the car. Our salesman, Lee Dearborn did an outstanding job in guiding us through the process of evaluating,and testing the car. He showed a good deal of knowledg salesman, Lee Dearborn did an outstanding job in guiding us through the process of evaluating,and testing the car. He showed a good deal of knowledge about the car, a Jetta TDI, and had an understated but reassuring demeanor devoid of any sales pressure. Also, he spent a lot of time trying to get for us the car with the specs we wanted that he did not have on the lot. I wish all salesmen were like him.... The actual negotiating of the price was a bit more involved requiring the presence of the general sales manager to get us the price we wanted. One comment I would make about pricing is that the "internet price" shown on the website, DOES NOT include the destination fee!! I believe this should be more prominently displayed in the website...for those of us who have a hard time reading the fine print.... Overall however, the experience was good all around and I felt that my business was really appreciated. I would definitely recommend these dealership if you are looking for a good german car at a good price,fuel efficient, (the TDI model) and a superb interior finish as compared to hondas or toyotas..(plasticky feel to the interior...) More

I have been a Ford Mustang guy for years. When I got married this past year my wife and I figured out that between the two of us we didnt have enough space in our Mustangs for a 5 year old, dog and cat. married this past year my wife and I figured out that between the two of us we didnt have enough space in our Mustangs for a 5 year old, dog and cat. When my kids come to visit that just adds to the problem. Thinking about a used Jeep and all the problems that come with a used car Shawn contacted me on email, and just asked one question How can I help. Notice he didn't say come in, how much money do you have for down payment, he just asked how he could help. Over a week I just sent him information thru email (Im military so my schedule is less than slow) and nothing more. After a week he and his OUTSTANDING Sales Manager asked me to come in. I was shocked to know that they had a fully loaded VW Routan 2010 with more room than I ever imagined. I was in and out in 2.5 hours. Now you could find maybe a handful of dealers with this type of customer service, but Shawn did it all with a busted ear drum. Taking the time to help a customer when not feeling good is great, but when your Equilibrium is all messed up.....that is outrageous customer service. Thanks Shawn Gary Bailey More

I must say that this was one of the best car buying experiences for me--I usually dread shopping for a car. Lee Dearborn was patient, helpful—responding to every question or concern we had. We spent al experiences for me--I usually dread shopping for a car. Lee Dearborn was patient, helpful—responding to every question or concern we had. We spent almost a whole day with Lee (a busy Saturday), making our decision and never felt pressured to leave, despite a steady stream of potential customers coming through their doors. They honored the lower Internet price for a car that had been sold earlier in the week for our higher MSRP car--definitely working hard to make the deal work. Multiple test-drives later we decided on a beautiful White Gold Metallic 2010 Jetta SportWagen TDi. Lee even managed to throw in a requested aftermarket option gratis as a final cherry on top of a great deal. I will definitely recommend Lee and Heritage VW Parkville to anyone who is looking for their next auto purchase--and I hope he is still there when it's time for us to buy our next TDi! More

Greg James met us at the door and from that moment he worked very hard to show us the benefits of a VW. We test drove a few vehicles and he found us the 2010 Jetta TDI we wanted. The price was good and worked very hard to show us the benefits of a VW. We test drove a few vehicles and he found us the 2010 Jetta TDI we wanted. The price was good and the process was much better than I expected. Greg continued to follow up with us after we left the dealership. More

Dani Carpenter was great when it came to special finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a true asset to the company. Jay the finance Manager is truly knowledgeable with a great smile! Jay doesn't beat around the bush, and gets down to business. This has been the BEST car purchasing experience I have had! Thank You Dani, Avery, George & Jay!!! More

Excellent customer service! Lee was very helpful and spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive t spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive the vehicle and watch our kids. The sales manager worked with us on a price we could be happy with. More

Lee was pleasant to work with. He wasn't the typical pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car to your establishment. The price was AWESOME! I could not have found a deal as great as Heritage gave us. The transaction went smoothly. We had a little rust spot on the vehicle and Lee told us to bring it in on Tuesday and they would have someone fix it. They also ran a machine to get all the smells out of the car because I smelled smoke in the car. The service was exceptional and could go on and on. It was a great experience! Thank you so much! More