Heritage Volkswagen Parkville

I highly recommend Shawn Jeffries as your sales person, It was my first time buying a car and he made it so simple and easy for me it was unbelievable. The quality and reassurance that i would be getting e It was my first time buying a car and he made it so simple and easy for me it was unbelievable. The quality and reassurance that i would be getting exactly what i paid for was amazing. He explained every detail about the car and was very helpful with questions that other dealerships werent able to answer as easily. The store as it self is a nice enviroment to buy a car in and i think anyone who goes to this store and buys a car will have a great experience. For my first time it was absolutely great and easily understood. More

I highly recommend Shawn Jeffries at MileOne VW if anyone is looking for a new or used car in the Baltimore area. Having viewed and driven several of the same model car closer to my home in Washington, DC, is looking for a new or used car in the Baltimore area. Having viewed and driven several of the same model car closer to my home in Washington, DC, I knew exactly what car I wanted, and MileOne had it on the lot. Thus, not much of a "sales job" was necessary. Still, knowing that I would probably buy the car upon arriving, Shawn and his staff could have spent less time and effort describing the car and its ownership history, working with me on financing, etc. But that wasn't the case. Shawn had the car gassed up and ready for a test drive when I arrived for my appointment, and he and his staff were very attentive to me up to the point that I drove the car off the lot. When it turned out that the bank needed some additional documentation to approve my loan, Shawn made sure that it didn't delay the sale, and went the extra mile to make it easy on me to gather the docs and send them to him to forward to the bank. More

We had a great experience at Heritage purchasing our automobile! It was the quickest and easiest transaction we’ve had at a car dealership, and on a weeknight with a 20month in tow that is what you dre automobile! It was the quickest and easiest transaction we’ve had at a car dealership, and on a weeknight with a 20month in tow that is what you dream of. Keeping our son happy and occupied while test driving cars was handled well by Shawn and other employees (cards, crayons/book etc…) Of course, the whole process was helped with the pre-visit communication availability of Kristin and Shawn. I was able to get the loan work started and cars that I wanted to see all sorted out before even walking in the door. I can only hope that any future car transactions we have will be half as easy, and if we are in the area when that time comes, Heritage will be first on the list. More

I was kind of nervous when I went to the dealership because it was the first time purchasing a new car. Shawn made me feel comfortable and made sure I got all the information I needed to make my decisi because it was the first time purchasing a new car. Shawn made me feel comfortable and made sure I got all the information I needed to make my decision. When I came back to pick up my new car Shawn and the rest of the staff were patient with answering all the questions me and my family had about the car and financing and made sure all our questions were answered before I drove off the lot. Shawn also kept in touch after the sale to make sure everything was going well with my new car and that I was happy with it. Overall a great experience :) More

I would highly recomend MileOne Heritage Volkswagen Dealership to all my friends and family. I was greeted immediately upon entering the dealership. Herb found the Jetta TDI that I wanted and went ov Dealership to all my friends and family. I was greeted immediately upon entering the dealership. Herb found the Jetta TDI that I wanted and went over all the functions so I could test drive it with ease. They worked out a great trade in offer for my civic so I could switch over and be part of the Volkswagen family!!! The paperwork process was very smooth and everything was thoroughly explained. Sorry it took so long to write the review....I cant get out of my car!!!! I was very pleased with the service provided. Great customer service, extemely friendly, efficient, and great price too! And to top it off, Herb called to help schedule my 60-90 day scheduled maintenance. thanks to everyone at mileone heritage vw!! More

I would highly recommend Hertiage to anyone who requires special financing due to past credit problems. I worked with Avery Stewart as my salesman and he could not have been more helpful or respectful know special financing due to past credit problems. I worked with Avery Stewart as my salesman and he could not have been more helpful or respectful knowing my credit requirements. He offered me valuable information in making a decision on which car to purchase. Hertiage made it possible for me to purchase a quality used car within my budget and made the whole experience painless thanks to Avery and the other staff. I would recommend Avery to any of my family or friends to see first if they were in the market to purchase a car. Karen The manager was very helpful and friendly. She had no problem offering me a good deal on my trade in or lowering the vehicle price in order to ensure that I got the car of my choice. I would highly recommend this place to others. More

When i walked into the dealership i was very nervous becasue it was my first time buying a car. Shawn approached me and made me feel so comfortable and was willing to help me in my car search! he found becasue it was my first time buying a car. Shawn approached me and made me feel so comfortable and was willing to help me in my car search! he found a car that fit exactly what my needs were...he explained to me word for word the whole process of buying a new car and was with me every step of the way explaining things! he even stayed 2 1/2 hours after the dealer closed to make sure everything went as it was supposed to with the financing paperwork! you definitly wont find many salesman like that! Shawn was amazing and put me in the car of my dreams! More

I found a vehicle online and called about it. I spoke to Lee over the phone and decided to go look at it. Lee approached me right away and was very helpful. From the test drive to the final sale, Lee and th Lee over the phone and decided to go look at it. Lee approached me right away and was very helpful. From the test drive to the final sale, Lee and the rest of the staff were fantastic to work with. Very smooth and speedy deal! More

Best car buying experience I've ever had. From the moment my wife and I walked on the lot we were approached by Lee in a very professional manner. I had done research on the car I was interested in, moment my wife and I walked on the lot we were approached by Lee in a very professional manner. I had done research on the car I was interested in, but the knowledge that Lee possessed and communicated to me made feel very comfortable to discuss things that I hadn't initially thought of. More

WONDERFUL....WONDERFUL Service. I have been taking my car for regular oil changes & Yvonne ALWAYS greets me & knows who I am. She even remembered my new married name. She always goes above and beyond when it for regular oil changes & Yvonne ALWAYS greets me & knows who I am. She even remembered my new married name. She always goes above and beyond when it comes to great customer service. I may be able to get things a little cheaper somewhere else, but to me it's not worth it. Even today when every penny counts, I would take my car back to this dealership because of the customer service. I trust & believe their word & know they are not telling me to get services I don't need. I would rate the service @ 5 stars & would get my next car with them as well. LOVE, LOVE, LOVE the service I receive from Yvonne & all the staff @ Heritage Volkswagen. They really do work for YOU & want to make you happy!!!! More