Heritage Volkswagen Parkville

From the time we pulled onto the lot until the we drove off with our new Jetta, the service was excellent. No pushy sales attempts, everyone was knowlegable and willing to help make the deal a success for off with our new Jetta, the service was excellent. No pushy sales attempts, everyone was knowlegable and willing to help make the deal a success for all. The dealer ship has a nice selection of cars to choose from and we found the one that was best for us. More

After doing a lot of research online and finding the used car I was very interested in on cars.com, I was worried the process of going to the dealership to test drive and then haggle would be quite a burden. car I was very interested in on cars.com, I was worried the process of going to the dealership to test drive and then haggle would be quite a burden. But I was put at ease immediately upon coming into the dealership and meeting Nick Maranto. He was the complete opposite of the stereotypical car salesman and was extremely easy to work with throughout the entire process. He was never pushy and always wanted to make sure I was happy at each step along the way to me driving off in my new car. I would highly recommend Nick and MileOne Heritage VW for a relaxed and easy car buying experience. More

Herb and Jay were both excellent at meeting my (very precise) needs today while purchasing my 2011 VW Jetta. I had specific colors and option combos in mind, and they worked very diligently to find me precise) needs today while purchasing my 2011 VW Jetta. I had specific colors and option combos in mind, and they worked very diligently to find me the exact vehicle that I wanted. They were both exceptionally friendly with me, and didn't fail to offer me a beverage or breakfast. I felt comfortable being around them for a very long 3 hours. I didn't feel like I was cheated or manipulated in anyway as I have before dealing with other dealerships. If I were rating Mile One/Heritage VW of Baltimore on a scale from 1-10, I would definitely say that they earned a 10. It was a really great. no pressure or stress buying experience. Their prices are very competitive with other VW dealerships in Maryland, too. I believe after everything was said and done that I drove away with my vehicle being marked down WAY below invoice. They also threw in some really great accessories! More

By the time I got to this location looking for the Jetta that I had in mind, it was my third dealership already! My Experience at this location was phenomenal! Unlike the other two places, Mile One Herita that I had in mind, it was my third dealership already! My Experience at this location was phenomenal! Unlike the other two places, Mile One Heritage was not trying to sell me something other than what I was looking for. I initially spoke to Karen Joyce (sales manager) who was able to arrange a meeting for me with Shawn Jeffries. Mr. Shawn Jefferies did a great job of understanding what I needed at this point in time. He was very sincere as well as transparent about the terms of the deal I was inquiring about. By the time I test drove my car and went through the details of the paperwork, all my questions were fully addressed. Because customer service is important to me, I usually find myself being critical. In this particular incidence there is absolutely nothing negative I can say about my experience at Heritage. I walked in there somewhat unsure about how my experience was going to be and I walked away completely satisfied. They are like family to me now, and I will be sending many people there! More

Mr. Jeffries did a great job in customer service all the way. He was kind, informative and professional. The other staff (General Manager, Financial Manager and Service personnel) were also supportive in way. He was kind, informative and professional. The other staff (General Manager, Financial Manager and Service personnel) were also supportive in completing our purchase. We would recommend Heritage MileOne Volkswagen Parkville for future purchases. Thank You!! More

Bill helped us thru the entire process and was great. He is a solid professional and MileOne Heritage Volkswagen should be happy that Bill works for them instead of another dealer. I also noticed that Bill is a solid professional and MileOne Heritage Volkswagen should be happy that Bill works for them instead of another dealer. I also noticed that Bill was a mentor to others at the dealership, which is something you don't really expect to see but refreshing to see someone like Bill, willing to help the other salespeople. He is a good guy. When I finally decide to get rid of my Jeep Wrangler, I will be coming in to see Bill. More

I am a first time car buyer and my experience at this dealership was outstanding. Mr. Nick Maranto helped me purchase the car I wanted at a very reasonable and affordable price, the same price I expected dealership was outstanding. Mr. Nick Maranto helped me purchase the car I wanted at a very reasonable and affordable price, the same price I expected to pay after seeing the car on the internet. Mr. Maranto made the purchasing process very simple; all I had to do was sign my name a few times and give him information and he took care of the rest. Additionally, Mr. Maranto was very kind and friendly. He was incredibly knowledgeable and if he did not know the answer to one of my questions, he was quick to ask another employee for an answer. I would also like to point out that Mr. Maranto is excellent at communicating with people. He was very good at telling about himself so that you get to know him and also asking you questions so that he can get to know you. He was able to keep the conversation going making the overall process seem quick and he has a great sense of humor. This made me feel very comfortable and I left the dealership as if I had known the guy for years. To wrap it up, my overall experience was easy, fast, comfortable and welcoming, exactly what I look for in car dealerships. I would recommend Mr. Nick Maranto for anyone looking to purchase a car as I can guarantee you that he will make the entire experience simple and hassle-free. More

Shawn jeffries gets the job.he got me in the car I wanted hassle free.the best car dealer I have ever dealt with and will ever deal with.he's a man of his word.he does exactly what he says he'll do for you a hassle free.the best car dealer I have ever dealt with and will ever deal with.he's a man of his word.he does exactly what he says he'll do for you and some.simply put shawn jeffries is the best!!! More

I bought a New Beetle in June 2010 and felt at the time it was the right car for me. Nothing wrong with the car, I just changed my mind and traded it in on Tuesday for a 2010 EOS. I LOVE IT, LOVE IT, LOVE it was the right car for me. Nothing wrong with the car, I just changed my mind and traded it in on Tuesday for a 2010 EOS. I LOVE IT, LOVE IT, LOVE IT. Herb Randolph was my sales person with both cars. He explained everything I needed to know about the car and was so patient. Herb didn't put any sales pressure on me and we had a lot of fun making a flip video with the EOS. Herb is wonderful. I also want to say thanks to Karen Joyce who is also wonderful. She was so great finding the color combination I wanted. When I came into the Heritage VW on Tuesday all my paper work was ready and waiting. Mel in finance is great too. I will tell all my friends & family if you are looking for a car go see my friends at MileOne Heritage Volkswagen. Thanks again Herb, Karen and Mel. Kathy from Middle River. More

Herb and Mark were WONDERFUL! I walked in and said, this is what i want, this is what i need my payment to be, and this is how much i can put down. Within 25 minutes I was test driving my soon to be new (us is what i want, this is what i need my payment to be, and this is how much i can put down. Within 25 minutes I was test driving my soon to be new (used) Jetta! They did all the could do for me that night, even though we walked in close to closing time. Before we left, i had a promise of a call back by 10 am, the next day and Mark was 99% sure the financing would work out how we needed it to. Indeed it did! I was able to go down after work the next day and sign the papers. It was a quick process, and Herb was very thorough in showing me all the bells and whistles to my new jetta! I would reccoment Mark and Herb to anyone interested in purchasing a VW! They honestly made my first car purchase on my own the easiest process. :) thanks guys, you were great! More