Heritage Volkswagen Parkville

Heritage VW (Harford rd) was the third dealership we interacted with on our quest to find our new Golf TDI. They were by far the easiest and most pleasant of the bunch. I found them first while internet interacted with on our quest to find our new Golf TDI. They were by far the easiest and most pleasant of the bunch. I found them first while internet browsing. I very much appreciated that their internet pricing was fair and for the particular model below what Edmunds.com quotes (remember to add the destination charge to the internet price). I bought the car on the spot and it saved me 3 hours of unpleasant laborious dickering. Lee was especially good to work with and had all the paperwork done by the time I flew into town 3 days later. I had arranged for financing with my credit union and car insurance prior to arriving. This dealership has a picture of the information sheet with MRSP from the car window. This is especially helpful because you know exactly what you are buying over the internet. More

It was the worst experience I ever had. First of all, they were extremely arrogant from the very beginning, did not offer any incentives to buy a car, did not try to help or knew anything about the car. they were extremely arrogant from the very beginning, did not offer any incentives to buy a car, did not try to help or knew anything about the car. And THE WORST PART is that they tried to sell a DAMAGED NEW CAR to me!!!After signing all the documents and spending 3 hours at the dealership, and just few minutes before delivery we noticed a dent at the bottom of the car, next to the right front tire (not sure how to describe this). It must have been that somebody hit a curb or something when driving. And it is amazing that they cleaned the car, did all the detailing and "did not notice that!!!" It was just impossible not to notice that dent, and they just lied to me and wanted to get rid of the car ASAP. I was exciting to get a new car and did not even think that there might be body damage on it! I expected a new car to be in the best condition and did not even think about checking all the details. But after they cleaned the car, it was so visible and the salesman just lied to us and wanted to get rid of the car!!! And after all this, they just offered us to fix the car and $100 discount!!!! It was my first experience to buy a brand new car and it was the worst ever. I would not recommend anybody to deal with these people!!! Extremely unpleasant experience! Be aware of these people! More

I was very happy I went to the Heritage dealership. My salesman Nick Maranto was great other dealers I went to wanted to sell me a car I did not want. Nick listened to me and asked what car I wanted.I tol salesman Nick Maranto was great other dealers I went to wanted to sell me a car I did not want. Nick listened to me and asked what car I wanted.I told him and he worked up a deal on the car I wanted.He also called the morning I was coming in to let me know he was waiting for me. I thought that was very thoughtful. He treated me like a friend and everyone was very nice. I love my new dodge journey. I highly recommend mile one heritage volkswagen to everyone. Thank you for making my car buying a great experience and Thank you Nick for your time. Robin Moore More

Working with Bill at Heritage Volkswagen was a fantastic experience. He was very honest and made the car buying procedure extremely easy. Heritage was able to work with us to get a great financing deal and experience. He was very honest and made the car buying procedure extremely easy. Heritage was able to work with us to get a great financing deal and come in lower than we requested for our month payments. We highly recommend Heritage and we will us Bill for our next car purchase. More

Salesman was great, Sales manager was a bit disingenuous and gave us information that changed once we went to the finance manager. It was offered as an honest mistake but was one that , if indeed, a mistake and gave us information that changed once we went to the finance manager. It was offered as an honest mistake but was one that , if indeed, a mistake, should not have happened. The finance manager also told us that the sales manager may have made the mistake becasue she was annoyed at the salesman at the time. That's 'throwing him under the bus' in my book and rather unprofessional. The salesman was the best of the three people we met with. More

I visited Heritage VW with the intention of LOOKING but not buying that day. I was first met by Nick, who greeted my group charismatically. Nick helped me look on the computer for New Beetles in the colo not buying that day. I was first met by Nick, who greeted my group charismatically. Nick helped me look on the computer for New Beetles in the color I (originally) thought I wanted, but the Final Edition in baby blue with the white panel caught my eye and held it. Nick offered a test drive, and before we drove, he went through various features on the car. This process was excellent - very helpful and informative - and Nick kept it from being boring with his friendly and light-hearted attitude. Anything that he was not 100% sure of (such as why the convertible top got stuck when retracting at first.... from being brand now), he found out immediately. When it came down to crunching numbers, Nick made me feel very comfortable with the process. He also offered refreshments and kept us company with some chit-chat while we were waiting for the sales manager to do her business, all of which lent to a pleasurable experience. In the end, I was very happy with what Nick was able to do with the price so that it was in my price range, and despite my reluctance to buy a car that day, I simply could not walk away! Nick helped me get my dream car, and I am exceptionally happy to have been able to work with him that day. His courteous, charismatic, and knowledgeable attitude made him a great salesman to work with, and I appreciate that he was never pushy or "shark"-like in any way. I LOVE my car, and I look forward to working with Heritage in the future on the upkeep of my Beetle. More

Great Experience. Shawn was VERY FRIENDLY AND EXTREMELY EFFICIENT! It was also pleasant to discuss with Mrs Joyce. I did not feel pressured, I got great input in my selection of the car and extraordinary EFFICIENT! It was also pleasant to discuss with Mrs Joyce. I did not feel pressured, I got great input in my selection of the car and extraordinary help on all the formalities. My key words to characterize my experience are: respect, great price and great efficiency. More

My daughter and I came in to this dealership on Saturday 11/13/2010 to view and gather information on leasing a 2011 VW Jetta. We noticed immediately the friendly and pleasant atmosphere. We were greeted pr 11/13/2010 to view and gather information on leasing a 2011 VW Jetta. We noticed immediately the friendly and pleasant atmosphere. We were greeted prompty and all questions answered professionally. We returned on monday 11/15/2010 to lease the Jetta. I have fifty years experience purchasing automobiles and this experience has been at or near the top. Very comendable staff in all areas. Thank you. More

My wife and I bought a 2011 Jetta at Mile One Heritage in Parkville, Maryland today.It was the best car buying experience we have had in nearly fifty years.The customer service and quality of professionalism Parkville, Maryland today.It was the best car buying experience we have had in nearly fifty years.The customer service and quality of professionalism of the three people who worked with us was exemplary.The rapport established was excellent and the price was agreeable. We recommend, without reservation, the Mile One Heritage Volkswagen at 9215 Harford Road. John and Janet Beyers More

We drove to this Dealership from Delaware (a two hour drive) based on their outstanding reviews. To say the least we were not disappointed. All of the staff were very helpfull and showed a level of proff drive) based on their outstanding reviews. To say the least we were not disappointed. All of the staff were very helpfull and showed a level of proffesionalism I have never seen when shopping for a pre-owned vehicle. We got more than we thought we would for our trade, and bought a car for thousands less than it would have cost us locally. Our Sales person was Nick Maranto, and would recommend him as a salesperson to anyone. This dealership is where the deals are! More