Heritage Volkswagen Parkville

This was the most pleasant experience I've had purchasing a new vehicle. There was no pressure or hard sales tactics. The sales staff and management were focused on meeting my goals and never tried to sell m a new vehicle. There was no pressure or hard sales tactics. The sales staff and management were focused on meeting my goals and never tried to sell me something that I did want. if my wife and I are living in Baltimore when we purchase our next car, we will definitely come back to Heritage Mile One VW. More

Shawn and Jay are by far the most knowledgeable and professional people I have worked with while buying a car. They really bent over backwards to get me the car I wanted, after several other dealershi professional people I have worked with while buying a car. They really bent over backwards to get me the car I wanted, after several other dealerships were not able to. I'm looking forward to buying my next car from Heritage VW. More

Overall, positive experience. Staff is extremely polite, respectful..........Avery was very nice and we would recommend your facility again. One little suggestion though, next time it would be even nicer to respectful..........Avery was very nice and we would recommend your facility again. One little suggestion though, next time it would be even nicer to fill the tank knowing we were driving 3.5 hours. More

From the moment I got into the dealership, I was greeted by Nick Maranto who showed me great courtesy and commendable customer service skills. He understood what I was looking for and the budget guidelines by Nick Maranto who showed me great courtesy and commendable customer service skills. He understood what I was looking for and the budget guidelines I was working with. In collaboration with the managers, he was able to get me the car and the deal I was expecting to get. I was very pleased with all the friendly staff I dealt with at MilesOne Heritage Volkswagen and recommend them to anyone that is looking for a good car and a good service. They gave me a pleasant experience out of the normally dreadful car buying task. More

We just Left the dealership with a brand new JETTA TDI Wagon after what we thought was going to be a quick test drive. I've never left a car dealership happy, but this time my entire family is thrilled ab Wagon after what we thought was going to be a quick test drive. I've never left a car dealership happy, but this time my entire family is thrilled about our purchase. From the first minute we walked into the dealership our salesman, Shawn Jeffries, was absolutely terrific. We (my husband and two young sons) test drive two cars and were really treated kindly by Shawn, who was very knowledge about the entire fleet. I highly recommend this dealership, especially Shawn. More

I gave Mile One Heritage Volkswagen Parville 5stars for their friendly and FAST service. They would bend over backwards to get the deal done and got us the BEST possible deal they could. Shawn Jeffries mad their friendly and FAST service. They would bend over backwards to get the deal done and got us the BEST possible deal they could. Shawn Jeffries made me feel very comfortable in making this decision and purchase. Everyone involved in the sale were GREAT to speak with answering any and all questions.It was a great car buying experience and we will definitely recommend them to friends, family and strangers. I'd like to Thank Everyone for their friendly attitudes and fast service. More

It was a very good experienece overall buying a new Volkswagen Golf from Heritage. The Sales team was very knowledgeable and friendly and easy to work with on purchasing a new Volkswagen. The test driv Volkswagen Golf from Heritage. The Sales team was very knowledgeable and friendly and easy to work with on purchasing a new Volkswagen. The test drive went smoothly and the didn't pressure me into buying a lot of options. More

Hello all auto shoppers, I highly recommend you stop and see this wonderful staff of individuals that are at this dealership. From the time of me stepping on the lot until the time I left. I felt like a p see this wonderful staff of individuals that are at this dealership. From the time of me stepping on the lot until the time I left. I felt like a part of the family environment that they have. I located Mile One Heritage by surfing the website and finding them the best that would be able to help me trade my old car in for a newer one. My credit is at a poor rating, and I felt that I would be denied as most dealership do with people in my situation. That was all changed when I met my sales associate HERB RANDOLPH. He not only worked with me on getting more for my trade, finding a car that would meet my budget and going to bat for me to put me in a 2008 VW Jetta Sedan, that I truly am happy and love to drive. This is the type of honesty, respect, and loyalty that I think every dealership should stand by. I can't express how thankful I am for meeting everyone and making that decision to add Heritage Volkswagon in Parkville, Maryland to my family. I have even went far enough to let everyone I know at work and around my neighbor,where to go when they are ready to trade in or buy a new car. I will take them myself if I have to.... Thank You MileOne Heritage Volkswagon, and a special thanks to Herb Randolph. A Satisfied Customer Marston O. Moore More

Heritage VW (Harford rd) was the third dealership we interacted with on our quest to find our new Golf TDI. They were by far the easiest and most pleasant of the bunch. I found them first while internet interacted with on our quest to find our new Golf TDI. They were by far the easiest and most pleasant of the bunch. I found them first while internet browsing. I very much appreciated that their internet pricing was fair and for the particular model below what Edmunds.com quotes (remember to add the destination charge to the internet price). I bought the car on the spot and it saved me 3 hours of unpleasant laborious dickering. Lee was especially good to work with and had all the paperwork done by the time I flew into town 3 days later. I had arranged for financing with my credit union and car insurance prior to arriving. This dealership has a picture of the information sheet with MRSP from the car window. This is especially helpful because you know exactly what you are buying over the internet. More

It was the worst experience I ever had. First of all, they were extremely arrogant from the very beginning, did not offer any incentives to buy a car, did not try to help or knew anything about the car. they were extremely arrogant from the very beginning, did not offer any incentives to buy a car, did not try to help or knew anything about the car. And THE WORST PART is that they tried to sell a DAMAGED NEW CAR to me!!!After signing all the documents and spending 3 hours at the dealership, and just few minutes before delivery we noticed a dent at the bottom of the car, next to the right front tire (not sure how to describe this). It must have been that somebody hit a curb or something when driving. And it is amazing that they cleaned the car, did all the detailing and "did not notice that!!!" It was just impossible not to notice that dent, and they just lied to me and wanted to get rid of the car ASAP. I was exciting to get a new car and did not even think that there might be body damage on it! I expected a new car to be in the best condition and did not even think about checking all the details. But after they cleaned the car, it was so visible and the salesman just lied to us and wanted to get rid of the car!!! And after all this, they just offered us to fix the car and $100 discount!!!! It was my first experience to buy a brand new car and it was the worst ever. I would not recommend anybody to deal with these people!!! Extremely unpleasant experience! Be aware of these people! More