Heritage Volkswagen Parkville

Santos Mendez went above and beyond to make our purchase experience at MileOne Heritage Volkswagon as pleasant as possible. Being a family man himself, he understood our situtation as parents of two small c experience at MileOne Heritage Volkswagon as pleasant as possible. Being a family man himself, he understood our situtation as parents of two small children and one on the way. His kindness and generosity was outstanding - he provided snacks and TV entertainment to my kids and he even walked to the gas station to get food and drinks for my expecting wife. On top of all this, he stayed late to make sure we were taken care of properly and kept his own wife waiting before they went out on their date night. Date nights comes few and far between for parents these days so we really appreciate his sacrifice. Santos and his manager, Roman ensured we got the best deal possible. We were about to purchase a 2008 Honda Odyssey but when we saw that the monthly payments on a brand new 2011 Volkswagon Routan would be the same, it was a no brainer. New vs. used, more bells and whistles, the color and options we want, no compromise - the Routan was the way to go. I will definately spread the word to my friends and family who are looking to purchase new cars to go see Santos Mendez at MileOne Heritage Volkswagon. He will take good care of you and do his utmost best to ensure you have the best price on your Volkswagon Purchase. Thank you More

The dealership including the manager worked hard to meet The dealership including the manager worked hard to meet my expectations even after we got off on the wrong foot with a misunderstanding. They loca The dealership including the manager worked hard to meet my expectations even after we got off on the wrong foot with a misunderstanding. They located the car i wanted and arranged to have it delivered to my home to save me from having to go to the deaership again. I did not feel too pressured to buy dealer add-ons or warranties etc. More

From the moment we first contacted the dealership, we were impressed with the knowledge, professionalism and friendliness of the staff. Avery listened to what we wanted in our car and was very patient a were impressed with the knowledge, professionalism and friendliness of the staff. Avery listened to what we wanted in our car and was very patient and understanding, after we changed our minds about the model twice. The whole process was smooth and easy. We will definitely be back when it's time to buy another VW. Avery will also be receiving referrals from me. More

Hertiage Volkswagen was very knowledgeable about the vechiles and very helpful with the trade. I also loved the fact that I left the dealership with my tags and did not have to go to the MVA. The only vechiles and very helpful with the trade. I also loved the fact that I left the dealership with my tags and did not have to go to the MVA. The only downfall was the cleaning of the car. There was gum on the mat. More

Spoke to Avery the evening prior to my visit and he greeted me in the parking lot the following afternoon as soon as I arrived. Mr. Avery provided outstanding service, he was knowledgeable and answere greeted me in the parking lot the following afternoon as soon as I arrived. Mr. Avery provided outstanding service, he was knowledgeable and answered every question we had. My experience at Heritage Volkswagen (Parkville) was top notch. My purchase of a 2011 Volkswagen Jetta DSG TDI Sedan was easy and "painless" AND I absolutely love the vehicle :) More

I was quickly approached by Herb upon walking through the door. He gave a friendly greeting and I told him what I was looking for. Without a doubt he had great expertise in his knowledge of Volkswagens which door. He gave a friendly greeting and I told him what I was looking for. Without a doubt he had great expertise in his knowledge of Volkswagens which led me straight to what I was looking for. To be honest I was only visiting the dealership to check prices and get some basic knowledge. But Herb's services were more than great, which led me to the purchase of my first Volkswagen. More

I highly recommend this dealership. Mr. Melvin was very professional and patient with me in finding the right car and very knowledgable about the cars. Mr. Powell were very helpful and worked hard to get m professional and patient with me in finding the right car and very knowledgable about the cars. Mr. Powell were very helpful and worked hard to get me financed even with challenged credit. Krisin was very helpful in answering all of my questions. Mr. Melvin and Mr. Powell both treated me as a person and not a credit score and I love my new car. Thanks guys More

Mr. Randall Melvin and another employee really helped me with geting my first car. I had a wonderful experience at mile one. I would recommend this dealership to anyone who is looking to buy a ca because th with geting my first car. I had a wonderful experience at mile one. I would recommend this dealership to anyone who is looking to buy a ca because they really work with you until you find something that is affordable for your budget. I will be back to mile one when I am ready to get my next car. More

Roman and Randall made purchasing my 2007 Jetta a hassle free and enjoyable process. They both worked very hard to help me find exactly what I wanted. Finance was even a hassle free, quick and easy. They ma free and enjoyable process. They both worked very hard to help me find exactly what I wanted. Finance was even a hassle free, quick and easy. They made purchasing a car fun and exciting!! This is my 2nd car I have purchased from Roman and I recieved exceptional customer service both times. I HIGHLY recommend Roman, Randall and the Mile One family for any of your automotive needs. More

Very pleasant two day experience. On the first day Very pleasant two day experience. On the first day Bill Stickline explained the driving characteristics of the Jetta TDI engine and let me test d Very pleasant two day experience. On the first day Bill Stickline explained the driving characteristics of the Jetta TDI engine and let me test drive one. The Jetta TDI is surprisingly quick (not what I expected from a small diesel engine). Although I had my own source of financing, the dealer wanted to make sure that they did not offer more favorable rates. On the second day I settled on the financing at my credit union and went to the dealer to pick up the car. The dealer thoroughly cleaned the car (that took a while but I'm not complaining). Bill Stickline then took a good bit of time to explain the features on the inside of the car. Finally, since I had driven my other vehicle to the dealer and had no one with me, Bill Stickline was kind enough to follow me home in the Jetta to get both vehicles to my home. I would not hesitate to recommend this dealer. More