Heritage Volkswagen Parkville

Ms Cole will do everything in her power to get you the best deal.Great overall experience working with ms cole. I will be back best deal.Great overall experience working with ms cole. I will be back More

Scott Cho, is absolutely the worse!! My wife has contacted this dealership NUMEROUS TIMES to pay their portion of our gap insurance, he REFUSES TO CALL US BACK! We are getting a bill from the bank f contacted this dealership NUMEROUS TIMES to pay their portion of our gap insurance, he REFUSES TO CALL US BACK! We are getting a bill from the bank for the portion THIS DEALERSHIP is responsible for and what we already paid for!! Next step is legal action! The amount isn't even significant but it's the principle and THEIR RESPONSIBILITY!!! More

I recently traded in my vehicle and purchased a brand new VW Atlas Cross Sport at Heritage Volkswagen Parkville. Since I purchased my last 2 vehicles at this location and have had such great experiences in t VW Atlas Cross Sport at Heritage Volkswagen Parkville. Since I purchased my last 2 vehicles at this location and have had such great experiences in the past, I knew this was the place to go this time around. The team I worked with: Melissa, Brad, Gabe, and Khaliq all provided great service, helped me stay within my budget, and really made me feel like family, ensuring that the entire process was smooth and stress-free. At no point did I ever feel pressured or rushed to make a decision. Melissa Cole was especially great to work with. There were a few vehicles that I wanted to explore, and its because of her that I was able to decide exactly which vehicle would meet my needs. She is so knowledgeable about Volkswagen vehicles and took extra time to go through all of the safety and convenience features which were important to me being a new mom. She even gave me a thorough tutorial on all of the tech features and assisted me to set up and personalize some of the options to my own preference. She didn’t let me leave until I felt completely comfortable and satisfied with my new vehicle and reassured me that I could reach out to her if I thought of any questions or had concerns. I feel that Melissa goes above and beyond for her customers and will seek her out in the future if/when I decide to purchase another vehicle. More

Walked into heritage new sales and thought I was I the preowned section by mistake. I was greeted by Melissa Cole. I told I came to see a preowned Tuscan. She explained I was in wrong place but she would preowned section by mistake. I was greeted by Melissa Cole. I told I came to see a preowned Tuscan. She explained I was in wrong place but she would be happy to help and quickly went across the street and brought over the car. She offered me a test drive and was very helpful giving me the information I needed. I realized this was not the car for me. Melissa was very perceptive and knew exactly what I was feeling. She offered to show me a car that she thought was what I was looking for. It was a brand new Tiguan which I knew I could not afford. She told me the price and I got good trade in and thought I would give it a try. So we took a test drive and it felt perfect for me. She worked extremely hard to make it happen and of course I spent more than I should have but the new car was not much more than a used one. Not only did she help me buy it but gave me a personal tutorial from front to back to make sure I was well informed and safe. I hadn’t bought a car in 11 years so it was quite intimidating. She is without a doubt the most well informed and hard working sales lady ever. She made a stressful experience so easy. She deserves a week off not a day!! Please consider her for this contest!!! More

Melissa is hands down the best sales person I have EVER worked with. My wife and I will only buy a car from Melissa Cole. worked with. My wife and I will only buy a car from Melissa Cole. More

For years I have always gone to dealers with my guard up and a pit in my stomach preparing for a passive aggressive battle over prices and deals to be made. I walked into Heritage with the same mentality to and a pit in my stomach preparing for a passive aggressive battle over prices and deals to be made. I walked into Heritage with the same mentality to meet Melissa on a hard to find Tiguan R line. Half way through the “negotiations” I realized I was much more relaxed than I expected to be. The process was easier than expected but even better, I didn’t feel like I was being nickel and dimed. Actually for a hard to find model with limited inventory I got a decent deal. As we moved forward I kept thinking about random things I’d forgotten to ask about prior. To my surprise as I got into my first ever brand new vehicle, I felt like I was taken care of. Like Melissa had actually looked out for me the entire time, and taken care of every concern. I have always bought my VW’s (to which I’ve owned almost exclusively) from another dealership, but Melissa will be my first call from here on out for any new VW I have my eye on. My decent deal turned into an excellent purchase. Thank you again Melissa. More

This is the second time I've bought a car from John. If that doesn't express how much faith and trust I have in him then I don't know what else will. I have worked with him during the crazy chip shortage m that doesn't express how much faith and trust I have in him then I don't know what else will. I have worked with him during the crazy chip shortage market of today and previously in the past when there was more inventory. This dealer is fair with pricing and John will go above and beyond to make sure you are knowledgeable as you make your decision with the type of car and trim levels. He is the best salesman I've worked with and in the future I will be sure to stop in when I need another vehicle. A special shoutout to the manager Gabe and Scott from Finance. They were very professional and made the long car buying process, short, concise and to the point. I finished everything in about 3 hours. More