Heritage Volkswagen Parkville

Bought my first new car today at Heritage VW. Was a very positive experience overall. Worked with Mike Andrews, who was great in helping me find a car that matched what I was looking for, and explaining my positive experience overall. Worked with Mike Andrews, who was great in helping me find a car that matched what I was looking for, and explaining my options and answering my questions. More

Mike Andrews provided superior customer service. He worked with me to find the exact color GTI I wanted, even though it took some time. After the car arrived, Mike made sure to keep me apprised of the worked with me to find the exact color GTI I wanted, even though it took some time. After the car arrived, Mike made sure to keep me apprised of the next steps and when to come in to complete the purchase. More

When we came in to purchase a new Jetta TDI we were not informed of a recall that had been issued until two days latter when the sales department informed us that we could not receive our car until the rec informed of a recall that had been issued until two days latter when the sales department informed us that we could not receive our car until the recall was complete. We signed papers on the vehicle and nothing was mentioned. We finally took delivery ten days after our intial visit and are very pleased with the product. VW makes a very good vehicle and I will recomend VW and Heritage to friends and family, communication just needs to be improved. Customers that want a good product will wait, don't be afraid to be upfront with all the facts instead of telling people after the deal is done. Your internet reprsentative, Mr. Young, was a very strong point in getting us in the door in the first place. More

Herb qwas great. He stuck with us for over two months to find the right car. He went out of hisway to make sure we could see a car from another dealership, came in on his day off, and used his influence at find the right car. He went out of hisway to make sure we could see a car from another dealership, came in on his day off, and used his influence at the dealership to have to have a recently turned in vehicle, inspected and prepped so we could see it and test drive. That was the car we ended up buying. No fault of Her's but it amazes me that with advances in technolgy, it STILL takes two hours to actually purchase the car once you have decided. That seems to be the case everywhere. That whole process needs to be fixed. More

This is the 2nd VW we have purchased from this dealer and all in all, it is a great experience. I love the my new Tiguan, even though I wasn't able to get my first choice in color (or my 2nd choice). I did all in all, it is a great experience. I love the my new Tiguan, even though I wasn't able to get my first choice in color (or my 2nd choice). I did my original inquiry for this car via the internet - received an email quote with color choice being no problem at all. I was able to get my third choice of color. I'm not quite sure I got it for the price I was quoted, but it was pretty close. Joe Balcar was a great salesman - very nice, patient and attentive to us for the whole 6 hours we were there. I would definitely recommend Joe to anyone looking to shop at this dealer. Actually, I have already passed his name on to a friend. Avery really worked hard to try to find my first choice, and I do appreciate his time too. More

When I first walked into showroom I knew very little about Volkswagons and was giving them a courtious look before deciding on a buying a Altima,Accord,Cambry or Sonata. After talking to both Jim & Joe about Volkswagons and was giving them a courtious look before deciding on a buying a Altima,Accord,Cambry or Sonata. After talking to both Jim & Joe I was convinced that my best buy would be a Passat as it offered more than the others I was considering. Not only were they very knowledgable, but very friendly and easy to deal with. I'm happy with the deal I made and after just one week I'm happy and would certainly reccomend this dealership to my friends. More

Mr Balcar would have gotten all 5's. He was pleasant and straight forward about the car purchase. We worked on pricing and had agreed, shaken hands on a price on the car. We proceeded w paperwork and then straight forward about the car purchase. We worked on pricing and had agreed, shaken hands on a price on the car. We proceeded w paperwork and then the manager came over and said he had made a mistake with addition on the price and could only sell us the car for $500 more than the agreed upon price. Ultimately he compromised and we paid $300 more that the handshake price. The process was uncomfortable and had we not really wanted the car, come from far away to buy the car, we would have walked out. You may be happy with this scenario, it may have been intentional for all we know. But to us it was more of the same. A not so nice process of buying a car. That being said, Mr Balcar was very nice and these numbers are not a reflection of him but of the general experience. On the up side, the financing part went very smoothly and we felt like the options we were offered sweetened the not so nice experience. We did come a long way for the car and the car we wanted was indeed on the lot, in great condition. Basically, everything went great except for the managers miscalculation which colored an otherwise good experience. More

I had a really good experience with the dealership and with Herb, in particular. I really enjoy my new car and I'd be happy to do business with Herb, again. with Herb, in particular. I really enjoy my new car and I'd be happy to do business with Herb, again. More

The dealership was willing to work with me to get the price I wanted. The salesperson was friendly and courteous .. They had the color I needed. price I wanted. The salesperson was friendly and courteous .. They had the color I needed. More