Heritage Volkswagen Parkville

I purchased my first car, a Certified Pre-Owned Volkswagen, from Heritage recently and had a great experience. Herb was great at discussing the benefits of the Volkswagen CPO program, and going ove Volkswagen, from Heritage recently and had a great experience. Herb was great at discussing the benefits of the Volkswagen CPO program, and going over the details of the car I purchased. During the test drive, he pointed out several features that I probably would have glossed over in the owner's manual, but are really helpful for my driving experience. Everyone was incredibly friendly, and understood the magnitude of me purchasing my first car -- I wasn't treated with kid gloves, and I wasn't tricked into buying something I didn't need. VW financing was able to get me a better interest rate than my local credit union, and Jay worked with me to figure out the best warranty plan for my needs. He also knew all of the particulars for purchasing a car in Maryland when it will be titled and tagged in Pennsylvania. I have nothing but great things to say about Heritage VW and the service I received there! More

Great to be a two Volkswagen family. My wife drives the kids and grand kids in the Passatt and I lug all my work gear in the Jetta Sportwagen. Love that tight German engineering...taking curves is so much kids and grand kids in the Passatt and I lug all my work gear in the Jetta Sportwagen. Love that tight German engineering...taking curves is so much fun! By the way, Avery Stewart was wonderful to work with! More

This was my first time purchasing a car, and Michael couldn't have made me feel more at ease. After discovering we were looking for a MINI, Michael tracked one down all the way out in Westminster and b couldn't have made me feel more at ease. After discovering we were looking for a MINI, Michael tracked one down all the way out in Westminster and brought it back to Parkville personally. He and the financier helped me find a way to finance my purchase despite my poor credit score, and his advice about which warranty to choose was invaluable. We were even given a follow-up call within the week to ask us how the car was working out. He then followed up a few weeks later to remind us that we'd forgotten to schedule our LoJack appointment. Jay was also a great help and it couldn't have been more pleasant dealing with him. I'm used to not being taken seriously because of how young I am, but Jay afforded us the same professional respect I'd expect my father to be given. I had done months of research and was all set for this to be a painful experience, but Michael's friendly demeanor and the courtesy and knowledge he showed actually resulted in us having a good time! How many people can say that about their car dealership? More

I walked into this dealership the day after having a horrendous experience with another dealership of a different manufacturer. They turned the experience of buying a car into something that was fairly horrendous experience with another dealership of a different manufacturer. They turned the experience of buying a car into something that was fairly painless and easy. Everyone was very friendly and extremely helpful. I would definitely recommend this dealership to anyone. More

We first visited Heritage VW in June with the anticipation that our 1999 Honda Odyssey with 189,000 miles (at that time) might need to be replaced as the Check Engine light had come on and was be anticipation that our 1999 Honda Odyssey with 189,000 miles (at that time) might need to be replaced as the Check Engine light had come on and was being evaluated across the street at Heritage Honda service. While we were looking at the Jetta Sportwagen, the call came in saying the Odyssey was simply low on oil and that it was otherwise fine. Ray Smith, the sales person with whom we were dealing, understood that this was no longer a dire situation for us but still took the time to show us the Sportwagen and its features and take us for a test drive. We informed him that we would most likely be buying something by the end of the year, just not that weekend. Unlike past experiences with dealers, he did not call us every week to tempt us with this or that offer, something for which we are very grateful. When we did finally decide the time was right, we contacted him and he did everything possible to ensure that we got the car that we wanted. I imagine that his job was made easier by the fact that we knew exactly what we wanted and were in no real hurry (i.e., old car continued to work like a champ at 193,000+ miles). All the same, he made the purchasse experience very relaxed and non-stressful. A very positive experience all the way around. More

Mr. Balcar was extremely knowledgable on VWs and very professional. We've owned 3 VWs so my husband had many technical questions. He could answer every one of them. This says a lot about Mr. Balcar! Most professional. We've owned 3 VWs so my husband had many technical questions. He could answer every one of them. This says a lot about Mr. Balcar! Most importantly, he was NOT pushy. We instinctively felt he was a good person to deal with. We did not feel rushed into making a purchase. We would not hesitate to buy another car from him. More

Avery was friendly, helpful, and easy to work with. I would definitely come back to the dealership and ask for him if I was looking for another car. would definitely come back to the dealership and ask for him if I was looking for another car. More

I received great service from the Heritage Autobody shop located in Parkville. I was getting poor service and various crazy quotes from Jerry's Chevrolet off of Joppa Road. They told me they would have to located in Parkville. I was getting poor service and various crazy quotes from Jerry's Chevrolet off of Joppa Road. They told me they would have to take the door off of my Saturn to replace the handle. Tony the manager at Heritage was nice and friendly and told us that would not be nessasary. I would trust Heritage with my next autobody shop needs and they have now gained a customer for service as well! I ended up paying 3x less than what Jerry's quoted for the fix and the handle was repaired the next day. Great experience and would recommend to others! More

This was my first new car. The staff was great and my dealer mike andrews was great he had a great knowledge base and good personality.The sales manager roman was a big help with everthing as well. Over dealer mike andrews was great he had a great knowledge base and good personality.The sales manager roman was a big help with everthing as well. Over all Heritage was a well ran dealership. More

My entire experience at Heritage VW in Parkville was very pleasant. Mike Andrews is extremely helpful, responsive, and knowledgeable. The exterior/interior color combination that I wanted was difficult to fi pleasant. Mike Andrews is extremely helpful, responsive, and knowledgeable. The exterior/interior color combination that I wanted was difficult to find. Mike Andrews was very personable and always kept me informed with different options and we were eventually able to find the exact car that I wanted. Throughout the time that Mike and I were working together to find a car that suited me, he was always very good about calling me back and answering any questions that I had. I really love my car and owe my great experience to Mike Andrews and Heritage VW in Parkville. More