Heritage Volkswagen Parkville

The place is clean and the dealer is organize. He wasn't pushy as a dealer. Willing to wrok with you. Location is easy to find. pushy as a dealer. Willing to wrok with you. Location is easy to find. More

Great buying experience. Santos was a great salesperson who was friendly, knowledgeable, and efficient. We got a great price without haggling as well as a finance rate that beat our credit union. who was friendly, knowledgeable, and efficient. We got a great price without haggling as well as a finance rate that beat our credit union. More

We have been dealing with Heritage for years and they keep getting better.When Herb started at Heritage, we were his first new car sale. His professionalism and friendliness is unsurpassed. He and Jim Ab keep getting better.When Herb started at Heritage, we were his first new car sale. His professionalism and friendliness is unsurpassed. He and Jim Abrecht went way out of their way to find the exact car we wanted and made us a fantastic deal on the vehicle. The delivery experience was great. They made sure everything was perfect. I would highly recommend looking up Herb Randolph if you are looking for a new Volkswagon or even a used one. His knowledge of these vehicles is excellent and he is a very pleasant person to deal with. More

My husband and I were really pleased with the service at the dealer. Mike was very friendly, knowledgeable and quick. He got us exactly what we were looking for. Well informed about the car, he did all in h the dealer. Mike was very friendly, knowledgeable and quick. He got us exactly what we were looking for. Well informed about the car, he did all in his power to help us purchase the car. I would without hesitation recommend him to my family, friends and colleagues. More

I had owned a Volkswagen Golf MKIII for thirteen years and had come to the decision that it was time to buy a new car. With my VW experience I went to look at their cars first. I had no intention of buyin and had come to the decision that it was time to buy a new car. With my VW experience I went to look at their cars first. I had no intention of buying for another two or three months. I went to Heritage on a whim just to look around and see what was new. Santos Mendez met me on the lot welcomed me and showed me around. He was very thorough in addressing my needs of what I was looking for in a car. Although he was well aware that I had the intention of shopping around for other vehicle makes, he looked at my trade and asked about the numbers that I was trying to get to and came back with a very good deal. Again I did not "need" a new car, I "wanted" a new car. Santos took care of that with a better offer that I "needed" to take advantage of. His follow up and follow through on what he and Heritage were offering was amazing! Within 24 hours I was back at Heritage taking delivery of my new 2012 Volkswagen Passat in Night Blue Metallic. Total time time actually spent with the paperwork and pricing maybe two and half hours, the other 22 or so hours was me avoiding the inevitable. Quick painless and thoroughly satisfied. The finance department and sales manager also made this a great experience for me. I look forward to my future with Heritage Volkswagen based on the customer service that I have been shown already. If you have not experienced VW yet take one for a drive get inside it and let it get inside you. Get up to Heritage Volkswagen and talk to Santos he will make it happen for you! Bill M More

I didn't feel rushed into buying anything. Santos gave me undivided attention and helped me get what I wanted fr the price I needed. undivided attention and helped me get what I wanted fr the price I needed. More

For those pressed for time, "IF YOU ARE CONSIDERING A NEW VW IN THE BALTIMORE AREA, BUY FROM HERB RANDOLPH AT HERITAGE PARKVILLE." Now, as they say, the rest of the story...I was in the market for a n A NEW VW IN THE BALTIMORE AREA, BUY FROM HERB RANDOLPH AT HERITAGE PARKVILLE." Now, as they say, the rest of the story...I was in the market for a new car for the first time in ten years. My decision came down to a VW GTI. My first contact was at Russel in Catonsville as I work in the area. I had a nice but not great conversation with Hans. They did not have a 6 speed in stock for me to drive but he promised to get one in and call me. The next day I stopped by Heritage(near my home in Perry Hall) to show the car I was interested in to my wife. As soon as we had entered the busy showroom(Saturday, 5:00PM), Herb approached us with a friendly greeting and spent some time showing us a four door GTI. He contacted me Monday and arranged to have me come in for a drive Wednesday evening after work. Wednesday, I arrived and drove the car with Herb. I loved it and we got down to the money discussions. It became evident that I was not going to be able to afford the four door. I was ready to leave. Herb then arranged for me to drive the two door which I liked even better. To make a long story a little less long, Herb got the price where I wanted it without any arguing or BS. I left with the car of my dreams that evening and I felt good about the transaction. I truly felt as if I had been taken care of as a customer, not squeezed for every penny. I have had the car almost a week and I am loving it. Herb called a couple of days after the purchase and made sure that everything is OK and I got the feeling that he really did care about the answer. By the way, I have still not heard a peep from Hans at Russel VW...too bad he missed out on selling a car. More

As close as a new car sale can come to a "10," or in this system, a "5." Heritage showed up on an internet buying/pricing service report along with a couple others as a "certified low price" deal or in this system, a "5." Heritage showed up on an internet buying/pricing service report along with a couple others as a "certified low price" dealer. Even though they were the most distant, Baltimore from Bethesda, they contacted me and it was a walk in the park. First, landing a new Passat diesel SEL has been like finding Cabbage Patch Dolls. Other dealers tried, but these guys found my first choice color and kept me informed for a week. Second, even though I had a certified price relative to invoice, I know there are games that can be played with add-ons (mini-spoiler = $375, etc) prior to sale. I kept waiting for the "catch" and it never came. I wanted one option and that is what I got. Third, and most impressive, Herb, Randall and Jim (manager) worked seamlessly so that, however their system for sales "credits" works, it was absolutely blind to the customer. On a critical evening when Randall said he was done for the day, he arranged for Herb to call me at home to pick up without skipping a beat. Finally, within 24 hours of the car's arrival, when I was stuck in DC on business, Herb delivered to my home in Bethesda with a smile--on time and on budget. But for the buying service, I would not have heard of them and probably would not have shopped in Baltimore. I don't see why more potential VW customers don't reach out. It is not a surprise that Heritage Parkville is not only tied for the highest average rating, but it has the largest number of reviews. A real feat, but not hard to understand when you have dealt with them. More

From day one I received the most pleasant experience and greatest one-on-one attention one could hope for throughout my entire search. From research, to test driving, and even dotting the I's and crossing m greatest one-on-one attention one could hope for throughout my entire search. From research, to test driving, and even dotting the I's and crossing my T's, both my sales rep and the store manager were friendly, helpful, straightforward, and above all, not typical pushy salesmen. As this is my first time driving a Volkswagen, I am now very encouraged with this store and how they treat their customers. The great price that I was offered was just the icing on the cake, and you can be sure that I would not only recommend this store to any prospective buyers, but will also be my first stop in the future when it's time to look for a new car again.. More

Heritage Volkswagen of Parkville was a very joyous experience for myself and family.They were very professional,friendly and allowed me to be free and comfortable.Will gladly do business again if give experience for myself and family.They were very professional,friendly and allowed me to be free and comfortable.Will gladly do business again if given the opportunity. More