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Heritage Volkswagen Parkville
Baltimore, MD
1,510 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,510 reviews
April 26, 2012
Mike Andrews was an excellent salesman and gave me the monthly payments that I could afford. The night I bought my car, I noticed there were two paint chips on the trunk. Mike said this will be taken monthly payments that I could afford. The night I bought my car, I noticed there were two paint chips on the trunk. Mike said this will be taken care of. Then the headlight went out 3 days later. I was a little upset but once told that this was covered under my warranty, all was good. I got my car back last night and the paint chips were covered so well that there was no sign anything was ever there. However, on the top of my trunk, it seems as though they forgot to shine it after it was buffed or however that works. It's not that noticeable, but it could have been better. My sales experience was excellent though! More
by amliebno
Employees Worked With
Mike Andrews and a service rep.
April 21, 2012
The Heritage family is one I must brag about. Their customer service is outstanding. Attention to detail describes them most accurately. Not only do they treat their customers with respect, they go abo customer service is outstanding. Attention to detail describes them most accurately. Not only do they treat their customers with respect, they go above and beyond what one would expect from a car dealership. They welcome all of their customers with smiles, open arms and most importantly, fresh cookies! I highly recommend them to everyone in the area. Most cars I see on the roads these days have a Heritage tag. To me, it stands for pride, honor and happiness. It is a pleasure to do business with this fine team. More
by sm55f
Employees Worked With
Mike Andrews, Isaiah Carter, Derek Kline, Jim Abbott, Herb Randolph, Roman Clark, Tim Depetris, Jim Abbott, Tim Depetris, Roman Clark, Herb Randolph
April 06, 2012
Avery lied to my face more times than I can count. Do not trust this dealership! There were some cosmetic fixes, both inside and outside, that were promised to be taken care of for free if the car was p not trust this dealership! There were some cosmetic fixes, both inside and outside, that were promised to be taken care of for free if the car was purchased today. Avery told me that the vehicle, a 2009 EOS, would look brand new after it got out of their body shop. I purchased the car, they were to deliver it to me within one week. It was delivered and the fixes, especially the paint, looked like were done with spray paint. I sent the car back to the dealership. They tried again and it looked as if an attempt was not made. I had to get VW corporate involved and they took care of everything in a timely manner. Regardless, it took almost 3 weeks for everything to occur and lots of frustration. Avery initially told me if I was not happy after the repairs were made, then he would cancel the purchase and give me my trade back. After I requested this to Avery and the sales manager, they refused and stated the car went to auction. Meanwhile, I drove to the dealership and it was sitting on their lot for sale. It was also on their website for sale. Unbelievable! I suppose this is the reason CarMax and no haggle type dealerships exist and will probably force these 'old school', dealerships to change. Another lesson learned; no matter how great the deal is, do not accept it unless you're completely satisfied with the vehicle. It's really difficult to trust people and, to a fault, I'm too trustworthy! More
by Maca54
Employees Worked With
Avery Stewart
April 06, 2012
Herb was friendly and patient. He also has an ethical and genuine disposition. I do not think you have the right to mandate the length of what a customer writes. genuine disposition. I do not think you have the right to mandate the length of what a customer writes. More
by Andrew Last
Employees Worked With
Herb Randolph, Herb Randolph
April 03, 2012
the experience at the dealership was very good. everyone was was knowledgeable and willing to work with us to get us to the price we needed for our budget. there was no high pressure sales, just folks tryi was was knowledgeable and willing to work with us to get us to the price we needed for our budget. there was no high pressure sales, just folks trying to help us get a car we liked and could afford. More
by tcaruso1
February 29, 2012
I purchased my first VW on Monday night. It was a great experience. I had looked at Jetta's at other places, and Heritage had the best price! I will definitely recommend Heritage to my friends. experience. I had looked at Jetta's at other places, and Heritage had the best price! I will definitely recommend Heritage to my friends. More
by MeaghanM
Employees Worked With
Herb Thomas
February 22, 2012
I purchased this car via the Consumer Reports buying service. I do believe I got a good price on the car, and for my trade, but the process felt like a bait and switch. Most of the negotiating took pl service. I do believe I got a good price on the car, and for my trade, but the process felt like a bait and switch. Most of the negotiating took place over the phone and by email. When I came in, Isaiah, after conferring with Roman, told me he even got me an additional $250 Auto Show rebate in addition to the $500 rebate offered by Heritage. But when he came back with his final offer, the rebates were not reflected in the price. When I asked about that, I was told by Roman, who came in to explain the numbers, that the price he gave to Isaiah was the price. So, either Roman didn't communicate to Isaiah that the rebates were factored in when he gave him the price, or Isaiah either forgot or purposefully didn't give me that information. In any case, the price turned out not to be the price, because a $199 dealer prep was added back on to the final price of the car. I was not happy with this process, and was going to go to another dealer, but Isaiah knocked off the dealer prep charges. Last night, after I noticed that my license plates were both installed crooked, which I fixed myself, I got a call from Isaiah telling me he couldn't find the title to my trade that I had signed, and wanted me to go to the MVA and get a duplicate title, and bring it in to Heritage. This didn't seem like my problem, but I was willing to help. As it turned out, Isaiah found a form that could be used and came to my home this morning for my signature. All in all, while I am happy with the car and the price, I remain generally unhappy with the buying process and the professionalism of Heritage. More
by jgazurian
Employees Worked With
Isaiah Carter
February 17, 2012
I believe I got a very good deal on my vehicle, and both my saleman Avery and Karen the financial manager were eceptional. They went out of their way for me. my saleman Avery and Karen the financial manager were eceptional. They went out of their way for me. More
by klbnoc
Employees Worked With
Avery Steward, Avery Stewart
February 13, 2012
Very smooth and efficient experience buying a used 2009 Passat. Our salesperson Santos was very informative and accomdating. Frankly the experience went above and beyond my expectations. Passat. Our salesperson Santos was very informative and accomdating. Frankly the experience went above and beyond my expectations. More
by bst1
Employees Worked With
Santos Mendez
