Heritage Volkswagen Parkville

Be careful, their incompetence could land you in Jail!!! So I bought this New 2012 GTI from this dealer 2 years ago, they promised a loaner during service, forget about it. They messed up the finance port So I bought this New 2012 GTI from this dealer 2 years ago, they promised a loaner during service, forget about it. They messed up the finance portion of my trade and had their lawyer call me to demand money back or be sued, But this one, is a masterpiece of incompetence! It is Labor Day weekend 2014, I'm washing my car for the weekend festivities and notice that the tag is going to expire the next day. I do not remember getting a notice, so I figure that I will simply go online and pay the registration fee and print a temp registration until the new stickers arrive, no big deal. BUT IT IS A BIG DEAL, BECAUSE HERITAGE NEVER REGISTERED THE CAR TAGS WITH THE MVA!!! Yes, I have been driving around for 2 years with tags that do not belong to my car, or even exist for that matter!! When I first noticed this, the mva website said that the tag number does not match the title number, so I called Al, the sales manager. He told me basically, there must be an error in the vin or tag number and drive the car to the dealer on Tuesday and they will fix it. I told him that the tags will expire tomorrow, he said, "I'm sure that you noticed this before, why are you just calling now on a Saturday, I cannot issue you temporary tags, you are lucky that you are not going to have to wait in line at the mva". So, i called the MD State Police, spoke to Corporal Curley, he told me that your tag does not exist, it was never issued a tag. HE TOLD ME NOT TO DRIVE THE CAR!! He also said that the MVA is god as far as the police are concerned, so if I was pulled over there is no telling what could happen!! Driving with a tag not registered with the MVA for 2 years!! So, after talking to the State Police i called Al back. He said "Well, I have your number, I will have someone call you on Tuesday". NO OFFER OF A LOANER, TEMP TAG OR EVEN AN APOLOGY! WHAT THE xxxx AM I SUPPOSED TO DO WITHOUT A CAR FOR THE ENTIRE LABOR DAY WEEKEND!!!! THESE PEOPLE DONT GIVE A xxxx!! I paid $172 for registration and got a piece of metal with a sticker on it that was not registered with the MVA. attached to my car that could have gotten me a ticket or arrested!. And I paid $199 processing fee for them to process NOTING CORRECTLY! I want my MONEY BACK! More

I HAVE A 2007 PASSAT AN ALTHOUGH I DID NOT PURCHASE IT FROM THIS DEALERSHIP THEY STILL TREAT ME AN MY VEHICLE LIKE FAMILY. I HAVE BEEN COMING HERE FOR SERVICE SINCE 2010 AN I HAVE NOT HAD ANY PROBLEMS. ON FROM THIS DEALERSHIP THEY STILL TREAT ME AN MY VEHICLE LIKE FAMILY. I HAVE BEEN COMING HERE FOR SERVICE SINCE 2010 AN I HAVE NOT HAD ANY PROBLEMS. ONE TIME ERIC FELT LIKE THEY MADE ME WAIT TO LONG (EVEN THOUGH I WAS FINE) HE HAD THEM ADJUST THE BILL FOR THE WAIT. I WILL CONTINUE TO RECOMMEND THEM TO EVERYBODY I KNOW. IN THE BEGININING I THOUGHT THEY WERE KINDA HIGH FOR SERVICE BUT AFTER DOING RESEARCH ON HAVING A GERMAN MADE CAR I REALIZE THE PRICES WERE FAIR. I GIVE YOU ALL 5 STARS & OF COURSE ERIC GETS 10 STARS FOR ALWAYS KEEPING ME POSTED ON MY VEHICLE ....SIGNED KEIA (MOCHA BROWN PASSAT) More

On Wednesday, March 13th, my father and I visited Heritage Volkswagen Parkville to test drive and purchase a used 2012 Silver Toyota Camry that was listed for sale on the internet. I have previously Heritage Volkswagen Parkville to test drive and purchase a used 2012 Silver Toyota Camry that was listed for sale on the internet. I have previously owned 2 Camry’s. We came to the lot around 6:15p.m. and stood outside for 15 minutes looking at the Camry that was listed. No one came out to assist us. We looked at a Porsche Cayenne with a long scratch across the hood and no one came out to assist us. We looked at a few Passats and no one came out to assist us. We looked over at the sales floor and you could clearly see the salesmen sitting and talking and looking at us. I guess in their minds they already had sized us up that we were not buying no need in going outside. There appeared to be no other buyers on the lot and the salesmen appear standing around engaging in personal conversations. Why you don’t want to be bum rushed you want to be treated with respect and dignity of a prospective customer. This is a classic example of racial profiling. I would imagine if you check your video you would see a lot of prospective sales leaving the lot due to the laziness of your sales department. Perhaps they had already made their sales quota and didn’t need my $18,000 purchase. Prior to coming to this dealership we had visited the Heritage Mazda dealership an hour earlier and test drove a 2012 Black Toyota Camry and had a gentleman by the name of Joel B. who assisted us. Joel told us that there was one other Camry in the Baltimore area but we already knew that because that was going to be our next stop. Joel told us that they can pull any car from any of their locations if wanted I to see it. I took him up on his offer or rather I called his bluff and contacted him that evening about the 2012 Silver Camry located at the Parkville dealership. He informed me that he would contact them in the morning and I could see it the next evening. Wouldn’t you know the next morning I get a voicemail msg at 9:28am, stating good news the car that you test drove we can knock $400.00 dollars off. I was no longer interested in the Black Camry. He tells me that he contacted the Parkville location and the Camry was not available, meaning they would not release it. The vehicle has not been sold. An hour later he calls back and says good news we have a similar car in Silver Springs we can have transferred. At this point I am not interested in being a part of the Mile One Heritage family. One dealership sizes you up another dealership makes erroneous statements that we can vehicle transferred vehicles from anywhere. Also, when I drove pass the Heritage Parkville VW dealership this morning on the way to work the car is still parked in the same area with the same flag blowing in the wind. More

$200 for 4 spark plugs that took me 30 mins to do myself last time? That says it all. Way too overpriced. I got other things done too and will take to a private mechanic next time unless I really need a last time? That says it all. Way too overpriced. I got other things done too and will take to a private mechanic next time unless I really need a specialist More

I purchased a new 2012 VW Jetta TDi sedan earlier in the year and was ready for a change. I answered an online ad about a 2012 Tiguan. The ad stated that I could purchase the new Tiguan for nearly $4,100 year and was ready for a change. I answered an online ad about a 2012 Tiguan. The ad stated that I could purchase the new Tiguan for nearly $4,100 under the MSRP. I live in NY and was willing to drive to Maryland to consumate the deal. When I contacted the salesperson, I was told that the cost would be an additional $900 due to the destination charges. The car was advertised with the destination charges built in, but when I went to purchase it, the destination charges were not included. That means that I would have to pay and additional $900!!! I believe that the dealer is guilty of false advertising and should be held to task. More

0 0 0 0 0 0 0 0 0 nothing but ZEROS!!!!!!!!!! car had delivered defects, scratches, dents. had to wait an hour for NO ONE to look at the delivered defects. watched salesmen take smoke breaks, sit around delivered defects, scratches, dents. had to wait an hour for NO ONE to look at the delivered defects. watched salesmen take smoke breaks, sit around and have no idea who to get to take a look at my vehicle. Car less then 2 weeks old, needs a paint job and a new rear window, xxx It's like I'm purchasing a used vehicle! paint job has taken over 1 week, still going on i purchased my car 2.5 weeks ago I've only seen it for 1 week. sales lies about having to get 95 score to not get $500 deducted from his paycheck. even has directions on how to leave feedback. lied multiple times to promise me the car blemishes were fixed, lied exactly 3 times, lets see if they lie to me again tomorrow. Was explaining my frustrations to GM, he told "there you go, let it all out" so unprofessional Mon. (9/17): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready Tues. (9/18): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready Wed. (9/19): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready wow..., no words can explain More

Everyone was very friendly but.....I test drove a six cylinder Volkswagen Passet CC, I asked four times with my grandfather in the car "if does everything in this car come in the four cylinder? ". I was cylinder Volkswagen Passet CC, I asked four times with my grandfather in the car "if does everything in this car come in the four cylinder? ". I was told yes. After six hours there at 10:00 pm I was tired. Signed the contract while they went to go get my car from another area. When I got in the car it was missing the rear camera, the garage door opener, and the wood trim. I didn't care about the trim so much as the camera and door opener. If you cough out $40,000.00 you would think they would get one put in for you or fix the issue. Nope! The guy just says " oh I didn't know the four cylinder didn't come with a camera". The next day I had to return a paper and talked to the manager. He gave me the card to his friend to get one put in on my dime. With the great customer service I got before I signed, to getting swindled in my first brand new car! I will always remember my not so good experience. Thank you Heritage for that. I highly don't recommend going here and bet they don't even read any of these reviews.I already told two friends i work with in the government not to buy here But everyone has different experience so it's really up to you. Robert Hartlove More

Mr. Randolph was excellent. He got me a great car, a great deal, and everybody at the dealership was awesome. It was the best sales experience that I have ever had.My son and I had felt like family. I p great deal, and everybody at the dealership was awesome. It was the best sales experience that I have ever had.My son and I had felt like family. I plan to come back in the future, to get my son a car. Thanks a lot. More

The service was great and the was staff friendly. There was a little back & forth prior to the sale, but the pressure was not uncomfortable. Once a deal was struck the finance people got me a great rate an was a little back & forth prior to the sale, but the pressure was not uncomfortable. Once a deal was struck the finance people got me a great rate and made relatively quick work of the paperwork. When I was handed the keys the car had been cleaned further and gassed up. On the way home I found that the radio presets had been set to match those from my trade in. Thanks Avery! -Brian S. More

Mike and Heritage were fantastic. They held the car for a day until we could visit. Very clean car. Great explanation. Great follow-through post sale by Mike with delivery of accessory and calls to chec a day until we could visit. Very clean car. Great explanation. Great follow-through post sale by Mike with delivery of accessory and calls to check on satisfaction. Please open a dealership in DC area! Thanks loads. More