Heritage Volkswagen Parkville

Very smooth car buying experience! Lavon helped me with the purchase of my car. He was very helpful and took the time to answer all of my questions. He's very personable and made the Lavon helped me with the purchase of my car. He was very helpful and took the time to answer all of my questions. He's very personable and made the experience light and fun. The car was missing the spare key and floor mats, and Lavon ensured that I got both of these items. It was one of the best car purchasing experiences that I've had. More

Mini fun I worked with Lavon on the purchase of my car. Drove over an hour to get to this dealership because it was THE car...and I was not disappointed. La I worked with Lavon on the purchase of my car. Drove over an hour to get to this dealership because it was THE car...and I was not disappointed. Lavon was very helpful before, during and after the sale. We even celebrated with lunch. If you're looking for a car amd great service, give Lavon a call ?. Loan process, registration in another state, etc were taken care of. More

Sales person was great - dealership not so much The sales person, Aleksey, was terrific. He was very knowledgeable about the Gti I was purchasing, extremely friendly, and easy to work with. The ot The sales person, Aleksey, was terrific. He was very knowledgeable about the Gti I was purchasing, extremely friendly, and easy to work with. The other staff members, however, were borderline incompetent. Let me ellaborate. Saturday, 12/3, my wife and I visited Heritage VW in Parkville to have a trade-in evaluated. We arrived at 3:00. After emailing the internet sales department beforehand, we were handed off to Aleksey when we arrived. Aleksey had a delivery of a new car scheduled and stated he would help us after the delivery. We negotiated a very fair price with sales manager around 5:00. We scheduled an appointment for 3:00 on Monday 12/5 for the completion of the paperwork and pickup of the Gti. I received a text, email, and phone call to confirm our appointment - all of which I responded 'yes' to. When I arrived at 2:30, and my wife at 3:00, our salesman quickly greeted us and proceeded to his desk. The dealership was not busy. Long story short - we didn't leave the dealership until after 6:00. The finance manager was 'busy', so we were left to chat with the salesman for well over an hour. I am grateful he was able to keep us occupied. We were informed that the finance manager was relatively new, hence the delay. The process seemed to take forever. Why did we need an appointment, confirmed three times, only to wait for over three hours to take delivery of a new car? The last new car we purchased (at a Ford dealership) took 20 mins. to complete the paperwork. Looking at the new car, it was apparent the detailing was rushed. There were streaks, dirty windshield and rocker panels, left over protective plastic film inside and out, trash left in the glove compartment, and tire shine that appeared to be applied from five feet away. The salesman was apologetic and offered to have the car cleaned again. I respectfully declined. I just wanted to get out of there at that point. More

Don't Do It! Spring 2016 That's when I first took my car there. Days later,sales reps from the dealership called me to announce a sale on cars like mine. They wa Spring 2016 That's when I first took my car there. Days later,sales reps from the dealership called me to announce a sale on cars like mine. They wanted me to bring in my car so they could take a look at it. I thought that was weird because they had serviced my car recently--shouldn't they know what my car looks like? They called me incessantly until I told them to stop calling me. Why the hard sell? September 2016 I took my car for a warranty-covered service and asked the service advisor to check out a few rattles and shakes I had been hearing. They kept my car all day, did the 30k service, but did not "have time" to check out the rattles and shakes I wanted investigated. October 2016 I make an appointment to get the rattles and shakes checked out. I dropped off the car off at 8:20 am. At 3:30 pm, the advisor phones and says they will have to keep my car until Monday (it was Friday) because they had not had time to look at it that day. I had been without a car all day. What are appointments for anyway if the person giving them does not honor them? So done with Heritage VW More