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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,510 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,510 reviews

August 16, 2017

Herb is the best ! Went in to buy my first car , Herb explained to me everything I needed to know , great costumer service and extremely knowledgeable. I left with a 201 More

by TylovesKia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 14, 2017 -

Heritage Volkswagen Parkville responded

Heritage VW Parkville appreciates your considerate review. We are pleased to hear that your experience with us was a great one and we will be sure to share your kind comments with Herb Randolph and our team! Please do not hesitate to stop by with your new 2014, Kia Forte for a checkup! Thank you again for the highly praised feedback.

August 16, 2017

Service The service that I receive from Herb Randolph is the best and I don't plan on going no where else for my care buying needs. Every car that I have purc More

by vmoore3277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 14, 2017 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping by Heritage VW Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

August 16, 2017

Best experience ever Herb Randolph is the best at his job. I ended up getting a brand new car that I Love and can afford. I will be referring all my friends and family to More

by Ilovebeingme83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 14, 2017 -

Heritage Volkswagen Parkville responded

Hello! Thank you for stopping in at Heritage VW Parkville and for writing such a positive review. We love hearing from all of our customers, but a response like yours truly brightens our day. We will be sure to share your kind comments with our team including Herb Randolph. Please consider us for all of your vehicle needs, as we would love to work with you again soon! Thank you - Heritage VW Parkville

August 14, 2017

Great service! I love the no pressure style. They also gave a great deal with a lot of perks. Although my situation was less than ideal, they found a way to take car More

by Farmersave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edmund Turner
Oct 05, 2017 -

Heritage Volkswagen Parkville responded

Thank you for your complimentary feedback of Heritage Volkswagen Parkville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

August 12, 2017

My salesman Herb Randolph is AWESOME! I purchased a used Toyota Corolla a few years ago. The process was simple and the service was absolutely awesome! Herb is professional, courteous, f More

by Carchick11
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 17, 2017 -

Heritage Volkswagen Parkville responded

Hello! Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Herb Randolph and the team! Thank you again for your review.

August 12, 2017

Experience of Buying A Car My buying experience with Herb Randolph was amazing, he was very helpful and the experience was quick, I would buy all my cars from him More

by ak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 17, 2017 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping by Heritage Volkswagen Parkville. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

August 11, 2017

True Salesman Before speaking with LaVon I had traveled to and met with 4 different dealerships, all of which I felt pressured, unwelcome and burden for asking so m More

by Aaltman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Sep 08, 2017 -

Heritage Volkswagen Parkville responded

Thank you for taking the time to review us! Heritage Volkswagen Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback and be sure to stop in soon.

August 09, 2017

All smiles thanks to Herb Randolph Herb greeted me with such a friendly personality and a million dollar smile! I told him what i wanted and he made my day! Awesome More

by msdouglas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 07, 2017 -

Heritage Volkswagen Parkville responded

Thank you for your encouraging review of Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Volkswagen Parkville.

August 09, 2017

Salesman Ed Ed was on point, professional easy going and very detailed with knowing his information without being overwhelming pushy. I'm glad he was my salesmen More

by Sgray0421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah in finance, Edmund Turner, Woody Batts
Sep 07, 2017 -

Heritage Volkswagen Parkville responded

Good Afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Volkswagen Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

August 08, 2017

Paolo, Sincere and Professional For six years, I always get my Passat served at this dealer. Staff there are always nice and Paolo is excellent. He is very knowledgeable on cars, kin More

by Mengye Zhao
Recommend Dealer
Yes
Employees Worked With
Paolo Carnevale
Sep 06, 2017 -

Heritage Volkswagen Parkville responded

Mengye, thank you for your complimentary feedback of Heritage Volkswagen Parkville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

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