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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,510 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,510 reviews

August 24, 2017

Patient, helpful employees First time buying a car. Ed was super patient and helpful while I took my time and drove several cars. He was very helpful and attentive throughout th More

by Joseph Landers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Mrockowski, Edmund Turner
Sep 20, 2017 -

Heritage Volkswagen Parkville responded

Thank you for your earnest response Joseph Landers. We appreciate your feedback and will be sure to share your encouraging thoughts with Ed and the team! If you should have any further questions or want a little more insight on your vehicle, please don’t hesitate to contact us! We would love to work with you again soon.

August 23, 2017

GreAT jOB!! Bruce Freeman was an awsome sales person. He help accomdate me and pick the right vehicle for my liking. I would tootally buy another car through them More

by ayannah1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Freeman
Sep 18, 2017 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping in at Heritage VW Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new vehicle, as we would love to see you again! Thank you and have a great day.

August 23, 2017

Great used car buying experience! Sales manager Woody was great. The car was not initially there upon our first visit, but Woody had it promptly delivered the next morning. Ed was a gr More

by Carguy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edmund Turner
Sep 18, 2017 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping in at Heritage Volkswagen Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new vehicle, as we would love to see you again! Thank you and have a great day.

August 23, 2017

Difficult Situation Turned into a Great Outcome Woody and Ed worked hard to earn our business. Both are honorable and good to their word. When my daughter and I picked up her car I can't say more on More

by Dustbandit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Herr, Edmund Turner, Woody Batts
Sep 20, 2017 -

Heritage Volkswagen Parkville responded

Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Woody and Ed led you to your new vehicle, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at Heritage Volkswagen Parkville. Thank you again and have a great day!

August 21, 2017

Laura white Excellent customer service. Very knowledable. Thorough and patient . Continuous Heritage customer and this is 5 from Heritage in the family. Thank y More

by 10870alex1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Mrockowski, Lavon Pratt, Woody Batts
Sep 17, 2017 -

Heritage Volkswagen Parkville responded

Good afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage VW Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

August 19, 2017

Got the job done Went to get a vehicle that I saw online but unfortunately it appeared at first I went to the wrong dealership since the vehicle wasn't at that locatio More

by Jeep14
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mrockowski, Lavon Pratt
Sep 17, 2017 -

Heritage Volkswagen Parkville responded

Heritage Volkswagen Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you and we look forward to hearing from you in the future! Thank you - Heritage Volkswagen Parkville

August 18, 2017

Car Buying Made Easy Due to circumstances, I was forced into buying a car. I looked at multiple cars at multiple dealerships but Heritage by far had the best vehicle at th More

by jk0517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edmund Turner, Woody Batts
Sep 15, 2017 -

Heritage Volkswagen Parkville responded

Good afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Volkswagen Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

August 18, 2017

Service advisor attitude - Ciara Barron I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told More

by bonnie50
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ciara Barron
August 16, 2017

Herb is the best! Thanks Herb for rolling the red carpet out for me. Not only did you listen to my wants and needs you never made me feel forced to buy until I was comf More

by Jessiebear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 14, 2017 -

Heritage Volkswagen Parkville responded

Hello Jessie - Heritage VW Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Herb Randolph and the team! Thank you again for your review.

August 16, 2017

Always the extra mile Stopped in one day to cruise lot and see what was available. Was met on the lot by Herb and shown everything they had to offer. Herb offered a huge se More

by Tysinmom73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 14, 2017 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping by Heritage VW Parkville. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

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