Heritage Volkswagen Parkville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Patient, helpful employees First time buying a car. Ed was super patient and helpful while I took my time and drove several cars. He was very helpful and attentive throughout th First time buying a car. Ed was super patient and helpful while I took my time and drove several cars. He was very helpful and attentive throughout the whole process. More
GreAT jOB!! Bruce Freeman was an awsome sales person. He help accomdate me and pick the right vehicle for my liking. I would tootally buy another car through them Bruce Freeman was an awsome sales person. He help accomdate me and pick the right vehicle for my liking. I would tootally buy another car through them they helped work out my finances. Thank you for helping ym get my first var as well as bday gift. You are greatly appreciated!!! More
Great used car buying experience! Sales manager Woody was great. The car was not initially there upon our first visit, but Woody had it promptly delivered the next morning. Ed was a gr Sales manager Woody was great. The car was not initially there upon our first visit, but Woody had it promptly delivered the next morning. Ed was a great sales rep. He answered all of our questions, took us on a test drive and was open to negotiating the price. He made our car buying experience very convenient and efficient. More
Difficult Situation Turned into a Great Outcome Woody and Ed worked hard to earn our business. Both are honorable and good to their word. When my daughter and I picked up her car I can't say more on Woody and Ed worked hard to earn our business. Both are honorable and good to their word. When my daughter and I picked up her car I can't say more on how smooth the transaction was completed. Thank you. More
Laura white Excellent customer service. Very knowledable. Thorough and patient . Continuous Heritage customer and this is 5 from Heritage in the family. Thank y Excellent customer service. Very knowledable. Thorough and patient . Continuous Heritage customer and this is 5 from Heritage in the family. Thank you for your service. More
Got the job done Went to get a vehicle that I saw online but unfortunately it appeared at first I went to the wrong dealership since the vehicle wasn't at that locatio Went to get a vehicle that I saw online but unfortunately it appeared at first I went to the wrong dealership since the vehicle wasn't at that location. But helped me out and got me into the same type of vehicle with more options for about the same price. The treated me well. More
Car Buying Made Easy Due to circumstances, I was forced into buying a car. I looked at multiple cars at multiple dealerships but Heritage by far had the best vehicle at th Due to circumstances, I was forced into buying a car. I looked at multiple cars at multiple dealerships but Heritage by far had the best vehicle at the best price. My salesman, Ed Turner, was very friendly and personable. He was never pushy with the sale, which was very much appreciated as I was already overwhelmed with the process going into it. I traveled from out of state to see Ed at Heritage and I highly recommend both him and Heritage to everyone out there looking to buy a vehicle! More
Service advisor attitude - Ciara Barron I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told it would be ready by 8/18/17, I was given a base model loaner. Than I was told the part did not come in and It may be in by Monday. When I told her I was upset about a new car having problems, she responded, I'm trying to help you I don't make the cars. That was completely unprofessional and rude. This was my first service issue with VW and I am not pleased so far how it is being handled. Also if you have my car because of a factory problem, I should have be given a equal vehicle as a loaner, More
Herb is the best! Thanks Herb for rolling the red carpet out for me. Not only did you listen to my wants and needs you never made me feel forced to buy until I was comf Thanks Herb for rolling the red carpet out for me. Not only did you listen to my wants and needs you never made me feel forced to buy until I was comfortable. I truly appreciate you and I love my new van. More
Always the extra mile Stopped in one day to cruise lot and see what was available. Was met on the lot by Herb and shown everything they had to offer. Herb offered a huge se Stopped in one day to cruise lot and see what was available. Was met on the lot by Herb and shown everything they had to offer. Herb offered a huge selection and no pressure. My best car bying experience experience ever thanks to his knowledge and expertise. Thank you for the pleasant experience Herb, Im loving my Charger!!! More