Heritage Volkswagen Parkville

Ben's Car I am from out of town. They helped me through the whole process, from finding the dealership from the airport, to getting the title and tag registered I am from out of town. They helped me through the whole process, from finding the dealership from the airport, to getting the title and tag registered out of state. More

Bruce bruce I knew something good was going to happen just by the way Mr Bruce opened the door to let me in lol but he was cool and calm throughout the process wh I knew something good was going to happen just by the way Mr Bruce opened the door to let me in lol but he was cool and calm throughout the process which made the experience easy, not to mention he was very professional as well, the team as a whole was very pleasant to be around. The two finance guys weren't your usual finance xxxxxxxx, I really enjoyed the whole process, plus the car was nice, thanks heritage and Mr Bruce, I look forward to doing business again!!! More

Great experience Bruce was great to work with. He was very personable, accommodating and just overall great to do business with. Would refer him to anyone looking for Bruce was great to work with. He was very personable, accommodating and just overall great to do business with. Would refer him to anyone looking for a vehicle. More

Perfect Lavon was very patient and helpful the entire time. This was my 1st car and he picked out a nice car for me. Best salesman that will take care of you Lavon was very patient and helpful the entire time. This was my 1st car and he picked out a nice car for me. Best salesman that will take care of you and make sure you're walking out the door happy! More

The easiest process ever! Lavon made this car buying experience a breeze. He was very personable, friendly, and knowledgeable! I've had many bad experiences in the past and thi Lavon made this car buying experience a breeze. He was very personable, friendly, and knowledgeable! I've had many bad experiences in the past and this was like a breath of fresh air! I'm very thankful!!! More

Great customer service Lavon was very curtious and patient. I never felt rushed and he made sure I got the best deal possible. I will definately use Lavon for my next purcha Lavon was very curtious and patient. I never felt rushed and he made sure I got the best deal possible. I will definately use Lavon for my next purchase. More

Amazing From the beginning, Bruce accessed my situation and matched me with an excellent Jeep. My family is excited about our new vehicle. The vehicle w From the beginning, Bruce accessed my situation and matched me with an excellent Jeep. My family is excited about our new vehicle. The vehicle was sporty and fell well within my price range and budget. Bruce was sensitive to my needs and over-delivered on customer service. More

EXCELLENT SERVICE I have bought 5 vehicles from this dealership. I'll be back for 5 more! They made it "one stop shopping" for me. My salesman Bruce has always moved I have bought 5 vehicles from this dealership. I'll be back for 5 more! They made it "one stop shopping" for me. My salesman Bruce has always moved heaven and earth for me, along with his finance manager Woody. I purchase Certified Previously owned vehicles and each one has been wonderful. Practically brand new! More

Herb Randolph I purchased my Chrysler 200 1 year ago today from Herb Randolph. Herb was very professional but also personable, I would definitely choose him if i ma I purchased my Chrysler 200 1 year ago today from Herb Randolph. Herb was very professional but also personable, I would definitely choose him if i made another purchase from your dealership. Mrs. Williams More

Ed Turner was Amazing! The last time I had to purchase a vehicle was in 2000 so I was a novice buyer. I was browsing cars via cars.com and found a Chevy Equinox that I was The last time I had to purchase a vehicle was in 2000 so I was a novice buyer. I was browsing cars via cars.com and found a Chevy Equinox that I was interested in viewing. The SUV was located at Heritage Volkswagen in Parkville. Before I visited the dealership, I read the car specifications, viewed the photos, researched any recalls on the VIN #, and examined the Car Fax report. The car seemed liked a good deal so I went to the dealership. Ed Turner greeted my mother and I in a timely and friendly manner. He unlocked the vehicle for us and showed us all of the features and how they worked. We went on a test drive and the car ran well. I was very indecisive about buying, and he was very patient with us. He gave my mom and I the time, space, and privacy needed to discuss whether or not to purchase the vehicle. He did not hover around or pressure us, but he did provide us with water after we were talking for a while outside the dealership. I decided that the Equinox was the exact car I was looking for so we began the paper-work process. Although it was a lengthy process, Mr. Turner was able to give all the information about that car that I already knew (Car Fax, recalls, etc.), so he was very knowledgeable about the vehicle. He also connected to us in a personable manner. We ended up sharing stories and laughing while waiting for the paper work to go through. All in all, I had a great experience and I love my Equinox! I am grateful that Ed Turner was our sales rep... he was amazing! Buying a car is a long process but he made us comfortable and made the experience worth it! More