Heritage Volkswagen Parkville

Purchase of New Passat After a month of searching for my 2017 Passat (I am pretty picky) I found not only the exact one I wanted but a stress free purchase. Herb Randolph wa After a month of searching for my 2017 Passat (I am pretty picky) I found not only the exact one I wanted but a stress free purchase. Herb Randolph was so helpful in getting things ready so I could get in and out on the road in my new car! Thank you Herb. More

Great Sales Staff Ed Turner helped me walk out with exactly what I wanted. He explained options from each trim level before taking me for a test drive in the model I li Ed Turner helped me walk out with exactly what I wanted. He explained options from each trim level before taking me for a test drive in the model I liked, where answered all of my questions honestly and fully. Ed took the time to let me make my own decisions without pressure. He helped coordinate with his manager Woody to give me great value on my trade-in, and Ed and Woody got together to help me finalize the exact details that would put me in what is now my car. I recommend Ed as highly as I can; he and Heritage will do everything they can to make your car-buying experience honest, fair, and easy. More

Easy and No Haggle I enjoyed acquiring my Jeep from Heritage. It was an easy process and we worked together to figure out the best options for me. After I saw the vehicl I enjoyed acquiring my Jeep from Heritage. It was an easy process and we worked together to figure out the best options for me. After I saw the vehicle and test drove it, I knew I had a keeper. I highly recommend Heritage to anyone in the market looking for a new or used vehicle. More

wonderful He was a kind we'll matter person explained everything well I was referred by two of my friends that brought a van an a car.I really understood everyt He was a kind we'll matter person explained everything well I was referred by two of my friends that brought a van an a car.I really understood everything clearly he smiled and I felt so comfortable dealing with him I would come back and refer other to him and the dealer he really worked with me I left an smile on my face an what I came in for 5 stars for sure More

Wonderful, Wonderful Experience! I was in a bit of a predicament when I first came to Heritage to look for a used Jeep. While in the midst of selling my Jetta TDI back to Volkswagen, I was in a bit of a predicament when I first came to Heritage to look for a used Jeep. While in the midst of selling my Jetta TDI back to Volkswagen, I realized I need to get a new car without knowing the payoff from the diesel buyback program. It was terrifying not knowing if I would have to cover insurance for two vehicles, let alone a monthly payment for each. Bruce made this process a lot less scary and easier on me. He called me whenever he found a Jeep that I may be interested in. There was one I wanted to test drive, but hadn't gone through inspection yet. Bruce called as soon as it had passed inspection and I knew that was my new Jeep. Bruce not only found the perfect vehicle for me, but was also able to get a loan where I owed nothing for the first three months. That was such a relief considering I couldn't afford the cost of two vehicles at once. The timing worked out great as I only had to pay the insurance on both vehicles, and my last monthly payment on the old vehicle. Bruce still calls to see if everything is going well with my Jeep and always says to call him if I have any questions or problems. I am SO happy I chose to come back to Heritage for my second vehicle. I'm alsothankful that Bruce was kind enough to make sure everything worked out for me and that I was satisfied with my jeep. Heritage customer for life! More

First and last stop! We drove 2 hours away from home looking for the right Jeep Cherokee, and we found it at Heritage! Bruce made what could have been a stressful event in We drove 2 hours away from home looking for the right Jeep Cherokee, and we found it at Heritage! Bruce made what could have been a stressful event into a pleasurable one. He was very friendly, professional, personal, and funny. He made the whole experience joyable and easy. If you are shopping around for a vehicle this is a must stop! More

Good customer service A positive experience for my grandson who purchased his first car. Friendly, courteous. The vehicle was clean and ready to go. Very knowledgeable abou A positive experience for my grandson who purchased his first car. Friendly, courteous. The vehicle was clean and ready to go. Very knowledgeable about the vehicle. More

Quick and Painless Saw vehicle on line, went to look at it. Still needed to be inspected. Bruce called a couple hours later, and I drove back to dealership. Within a Saw vehicle on line, went to look at it. Still needed to be inspected. Bruce called a couple hours later, and I drove back to dealership. Within a couple hours, I drove my new car home. More

Top-Notch Customer Service Great car buying experience. I drove over an hour across the state line due to them having the vehicle I desired. I couldn't take immediate delivery o Great car buying experience. I drove over an hour across the state line due to them having the vehicle I desired. I couldn't take immediate delivery of the vehicle and had previously scheduled vacation plans. My salesman, Bruce Freeman, said " no problem" and brought the vehicle to me while I was on vacation! Great customer service!!! More

Great Service I'd seen a vehicle online. I called to inquire and the sales manager was very helpful and made sure a salesman called me to follow up. We traveled f I'd seen a vehicle online. I called to inquire and the sales manager was very helpful and made sure a salesman called me to follow up. We traveled from Glen Burnie to Parkville to see the vehicle, however it had been transferred to another location. The next day we were called as requested and advised the vehicle was back and available to view. We met with Ed and test drove the vehicle. He was knowledgeable, personable and appeared to be genuine. He was with us through the entire sales process. More