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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,510 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,510 reviews

September 26, 2017

I’m speechless, from start to finish the service was great!! Heritage Volks wagon on Harford Rd was the best dealership to do business with. Melissa Cole is a bulldog she makes you want to buy a car, she’s neat, More

by Leonard8502
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Thank you so much for these kind words Leonard! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Heritage Volkswagen Parkville, and we will make sure to share these kind words with Melissa Cole and our team! Let us know if you need anything in the future, and thanks again!

September 26, 2017

All around good guy Herb was attentive & patient! Found what I want & needed to make my car buying experience great. Easy to contact & very professional! I will definitel More

by Kimmy926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Good afternoon Kimmy. In response to your review, I want to take the time to thank you for praising Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Kimmy and be sure to stop by soon!

September 24, 2017

Quick and Easy Ed Turner was friendly from the beginning. He gave me a very thorough and accurate run down of the truck and was patient, even towards the end of the More

by Justboostin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edmund Turner
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Thank you for your encouraging review of Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Volkswagen Parkville.

September 23, 2017

Happy customer Herb has been a great sales man. Now have 3 cars sold by him ! I recommend working with him and his team ! Love my cars More

by Harley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Hello Harley, Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Herb Randolph and the team! Thank you again for your review.

September 23, 2017

Amazing car salesmen Herb was very helpful with me finding a ride that fits my family! Great personality, great worker, and was excellent with my 8yr old son! I will alway More

by Paddy6505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Hello Paddy, Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Herb Randolph and the team! Thank you again for your review.

September 23, 2017

Made buying a car a little more enjoyable This is the second car i have purchased from Heritage VW in Parkville. I will always come back. Everyone is super friendly and helpful! Herb is a grea More

by Alynn0807
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Alynn - Thank you for your encouraging review of Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Volkswagen Parkville.

September 23, 2017

Incredible Experience from Start to Finish This was by far the easiest and friendliest new car buying experience ever! Gabriel Walman and Melissa Cole are NOT your stereotypical salespeople More

by LS_1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Jakubik, Gabriel Walman
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Good afternoon. In response to your review, I want to take the time to thank you for praising Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!

September 22, 2017

Excellent Herb was absolutely fantastic.He was always available when we called and he will go to the extreme mile for you.He made the impossible become possible More

by Fern Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Oct 18, 2017 -

Heritage Volkswagen Parkville responded

Hello Fern - Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Herb Randolph and the team! Thank you again for your review.

September 21, 2017

awesome Great personality and easy to work with.Always available when i called.Found the right car for me and my family.i would certainly send all my friends More

by lisam0403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Oct 17, 2017 -

Heritage Volkswagen Parkville responded

Heritage Volkswagen Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

September 21, 2017

very good The people i worked with were very helpful. The price of the vehicle was good and it was a vehicle that would fit my needs More

by wink6602
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mrockowski, Bruce Freeman
Oct 17, 2017 -

Heritage Volkswagen Parkville responded

Hi - Heritage Volkswagen Parkville would like to congratulate you on your new vehicle! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your vehicle as you settle in, please don’t hesitate to contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

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