Heritage Volkswagen Parkville

Herb is the Word!! Herb was Great and greeted everyone who walked through the door! He is Amazing, great, fantastic!! Treated me like a friend not a job! Thank you Herb! Herb was Great and greeted everyone who walked through the door! He is Amazing, great, fantastic!! Treated me like a friend not a job! Thank you Herb! And stay outta the backseat!!! :-) More

Great customer service No pressure salesmanship! Bruce was extremely patient with us and very knowledgeable about the fancy workings on the car and the whole purchasing pro No pressure salesmanship! Bruce was extremely patient with us and very knowledgeable about the fancy workings on the car and the whole purchasing process. Bruce went beyond the the call of duty by assisting me with phone calls to bank & insurance. More

Great customer service The entire crew that saw me through start and finish process were phenomenal. I will recommend them to anyone who needs a vehicle. They were extreme The entire crew that saw me through start and finish process were phenomenal. I will recommend them to anyone who needs a vehicle. They were extremely professional and courteous. More

alayna massey Herbs the best !!! Dan Coy is awesome ! One great big thanks to this team . Herb made it painless when I worried I wouldn’t get approved . Done i’m bu Herbs the best !!! Dan Coy is awesome ! One great big thanks to this team . Herb made it painless when I worried I wouldn’t get approved . Done i’m burning gas in the car I wanted . I will always buy my cars from Herb and Heritage !! Thanks !!! More

Wonderful Melissa did a nice job and work efforts is wonderful hospitality was excellent it’s alwas a pleasure seeing hergood good good great excellent excellen Melissa did a nice job and work efforts is wonderful hospitality was excellent it’s alwas a pleasure seeing hergood good good great excellent excellent excellent More

Herb is the best I was referred to him by a friend. Customer service is wonderful. I told him what I was looking for and that's what I got. Made my car buying experie I was referred to him by a friend. Customer service is wonderful. I told him what I was looking for and that's what I got. Made my car buying experience nice and smooth. More

Ed changed my car buying experience! After years of dealing with some people who seemed like their mission was to weasel me out of money, I found a VW Sportswagen at Heritage. I reached After years of dealing with some people who seemed like their mission was to weasel me out of money, I found a VW Sportswagen at Heritage. I reached out to them and Ed was extremely prompt, kind and responsive to every one of my e-mails. When I came to meet him, he was engaging and not at all pushy in the sale. He asked me about my family, my wife and my interests and needs. Ed was empathetic, which is honestly not a trait that I usually experience in car buying. He knew where we were as a family and he wanted us to get the best deal on our vehicle. On top of that, he was extremely patient with the fact that I was attempting to purchase a car while my 4 and 1/2-month-old stood on his desk and went through her daily routine. Ed made the effort and his genuineness showed throughout the thorough process of explaining the details of the vehicle. My favorite part was the Ed was apologetic as we went back and forth with the manager in the negotiation process. I feel like he saw himself in our position and wanted us to get the best choice for our family. Ed worked with me throughout the process and walked me through the steps I would experience before they happened. He was professional, informative and understanding of what it's like to spend a day at a car dealership. After the purchase, Ed was incredibly thankful for our time with him and genuine in his interactions with me. He took the time a few days later to give me a call, thank us again for our time and also to wish my wife a happy birthday. I've received auto-e-mails in the past but never a personal phone call. Ed focused on the relationship with us and for that, we discovered a dealership and sales person we trust. We will certainly return to Heritage Volkswagen and specifically Ed for our future purchases! Thank you, Ed! More

Herb Randolph Is The Best My family, my extended family and myself have been doing business with Herb for well over 5 years.He is always there to help us whether its with findi My family, my extended family and myself have been doing business with Herb for well over 5 years.He is always there to help us whether its with finding that new or used car, or even advising us on the car we already own. I have never ever in my life experienced such great service and true caring in buying a vehicle. We all know how stressful such an experience can be somehow even the paperwork was expedited. I highly recommend Herb Randolph. He is reliable he cares and he will be straight up with you!! More

tiguan Treated fairly, honestly & respectfully. Made the process easy. Was very accommodating. Gave me exactly what I asked for. The whole process was painle Treated fairly, honestly & respectfully. Made the process easy. Was very accommodating. Gave me exactly what I asked for. The whole process was painless. Walked out feeling good. More

Great buying experience I was searching for a certified VW and Herb worked really hard to make it happen, he really did a great job, great customer service and insights, max I was searching for a certified VW and Herb worked really hard to make it happen, he really did a great job, great customer service and insights, max clarity on the process and great effort to make things happen fast. Thank you! More