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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,510 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,510 reviews

November 07, 2017

Awesome.experience It was an overall painless experience! Bruce was NOT pushy, thank God, personable, and very knowledgeable! Come to find out, 2 other people at my wo More

by Cherylh217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mrockowski, Bruce Freeman
Jan 25, 2018 -

Heritage Volkswagen Parkville responded

Hello, Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Doug Mrockowski, Bruce Freeman and the team! Thank you again for your review.

November 06, 2017

HERB Professional and Dedicated - Tammy W. Was referred by a friend over ten years ago. Have purchased two vehicles. My son purchased his first and Herb went above and beyond. AWESOME More

by Tammy W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Jan 22, 2018 -

Heritage Volkswagen Parkville responded

Thank you so much for these kind words Tammy! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Heritage Volkswagen Parkville, and we will make sure to share these kind words with Herb Randolph and our team! Let us know if you need anything in the future, and thanks again!

November 06, 2017

Fast and friendly service Lavon Pratt made my wife and I feel very comfortable and gave us excellent i formation about our trade in he made the hassle and headache of car buyin More

by Garry Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Cardwell, Lavon Pratt
Jan 25, 2018 -

Heritage Volkswagen Parkville responded

Hello Garry. Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Jacob Cardwell and Lavon Pratt and the team! Thank you again for your review.

November 06, 2017

Service I really appreciated the service I got with Lavon. He was very personable, professional and helpful. My husband and I were really satisfied with his d More

by JaneeC.
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Jan 22, 2018 -

Heritage Volkswagen Parkville responded

Greetings Janee! Thank you for stopping in at Heritage Volkswagen Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new vehicle, as we would love to see you again! Thank you and have a great day.

November 06, 2017

Excellent Team The sales team, finance department, and managers definitely went the extra mile to ensure I left the dealership in the car that I wanted! There were More

by Erin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Jan 22, 2018 -

Heritage Volkswagen Parkville responded

Good afternoon Erin. In response to your review, I want to take the time to thank you for praising Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Erin and be sure to stop by soon!

November 04, 2017

New car purchase Melissa Cole was excellent to work with. Very responsive in locating desired vehicle that was not in current inventory. Efficient transaction as we we More

by Pomp64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Jakubik, Gabriel Walman
Jan 11, 2018 -

Heritage Volkswagen Parkville responded

Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Heritage Volkswagen Parkville, and we will make sure to share these kind words with Melissa Cole and our team! Let us know if you need anything in the future, and thanks again!

November 04, 2017

Top marks Spencer was great and couldn't have been more upfront. We conducted all of the negotiating via email and it was super easy, and stress free. More

by tiguan4me@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Buettner
Jan 18, 2018 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping in at Heritage Volkswagen Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new vehicle, as we would love to see you again! Thank you and have a great day.

November 02, 2017

Very helpful and easygoing Went with my boyfriend to help him purchase a car through your sales associate Melissa Cole. She was very helpful during the process and helped make t More

by karac92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Cardwell, Gabriel Walman
Jan 10, 2018 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping in at Heritage Volkswagen Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new vehicle, as we would love to see you again! Thank you and have a great day.

October 31, 2017

Thank you again VW! I had a great experience working with Herb and the team at VW to purchase my new Tiguan. Right off the bat they had to take the model off the floor f More

by DPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Jan 10, 2018 -

Heritage Volkswagen Parkville responded

Good afternoon! In response to your review, I want to take the time to thank you for praising our dealership. Heritage Volkswagen Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

October 31, 2017

He did it again! Herb has helped me lease my 5th VW. He rocks! I wouldn't trust anyone else. He's the only rep for me and my family. More

by Johnette 44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavon Johnson, Herb Randolph
Jan 10, 2018 -

Heritage Volkswagen Parkville responded

Greetings Johnette! Thank you for stopping by Heritage Volkswagen Parkville. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

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