Heritage Volkswagen Parkville

Taking daughter out to look at car Went to mike one to lavon to look at a Santa Fe for my daughter. Lavon has the car detailed and ready for a test drive. My daughter love the car. Wil Went to mike one to lavon to look at a Santa Fe for my daughter. Lavon has the car detailed and ready for a test drive. My daughter love the car. Will go back to him again. More

Outstanding Excellent communication, customer service and efficient deal closing. The entire vehicle buying process was great. I highly recommend and will be us Excellent communication, customer service and efficient deal closing. The entire vehicle buying process was great. I highly recommend and will be using this dealership for future vehicle purchases. More

Thanks Guys! As a person who was unprepared (due to an accident) to buy a car with less than stellar credit, the gentlemen I worked with, Bruce, Dan and Doug, did As a person who was unprepared (due to an accident) to buy a car with less than stellar credit, the gentlemen I worked with, Bruce, Dan and Doug, did a great job at treating me as a valued customer without judgement. Shout out to Herb for assisting. More

Good deal, no games, smooth transaction I was in the market for a used 2015 Ram Crew Cab truck. I spent a month researching and talking to multiple dealers about trucks on their lots. I knew I was in the market for a used 2015 Ram Crew Cab truck. I spent a month researching and talking to multiple dealers about trucks on their lots. I knew what I wanted in advance and wanted their best out the door price before showing up to inspect and test. I didn't want to waste timing driving all over and test driving trucks if I couldn't get the deal I wanted. It's a waste of time. I asked Bruce Freeman at Heritage to give me his best out the door price on several trucks on the lot. Without hesitation he came back with accurate numbers on 4 vehicles. Other dealers played all kinds of games and avoided the most important part of the buying process...the price! If a dealer can't be straight with you before visiting I can only imagine the games that will be played once you get on the lot. It was the exact opposite with Heritage. I got a firm quote in advance and that's exactly what I paid for the truck. The buying process was smooth and easy. No games, no pressure, no going in circles, just a smooth and easy transaction. Exactly what I was looking for. I can't speak for the new sales department because I bought used but anyone in the market for a good deal on a used vehicle should check out Heritage. They made what can be a nightmare experience a very pleasant one. More

First car buying experience This was my very first time buying a car and the team did a great job working with me and an even better job with their deliverance. Lavon is a great This was my very first time buying a car and the team did a great job working with me and an even better job with their deliverance. Lavon is a great guy to do business with and I promise you won't leave without getting the business you deserve. The process for cars can be long but his personality will make time fly. Thank you so much!!! Great doing business with you and I will definitely recommend you to other people. More

Jen M Herb was a tremendous help in purchasing a vehicle for our daughter. Very nice,professional, and helpful in making the purchase flawless. Highly rec Herb was a tremendous help in purchasing a vehicle for our daughter. Very nice,professional, and helpful in making the purchase flawless. Highly recommend to work with! More

Very helpful, very committed, very friendly Our experience with Heritage Chrysler was a great one! We received excellent service with Mr. Herb Randolph. He was very committed to helping us and w Our experience with Heritage Chrysler was a great one! We received excellent service with Mr. Herb Randolph. He was very committed to helping us and we had his total attention. He made us feel welcomed and comfortable. Mr. Randolph was generous with offering coffee and hot chocolate. He was very patient with my two year old son as well. Mr. Randolph worked diligently on our loan and stayed positive and enthusiastic with informative communication through the process. I would recommend this dealership to all. I would also recommend Mr. Herb Randolph first and for most. More

Awesome sales representative Herb is a great sales representative!!! I just purchased a 2017 Passat SE. If there are any sales award for customer service I think he should be the Herb is a great sales representative!!! I just purchased a 2017 Passat SE. If there are any sales award for customer service I think he should be the salesperson to get it!!!! More

Heritage Experience Lavon was very friendly, knowledgeable and helpful. Buying a car can be a long and stressful process. Lavon made the process smooth and easy going as Lavon was very friendly, knowledgeable and helpful. Buying a car can be a long and stressful process. Lavon made the process smooth and easy going as possible. More

Effortless Purchase After purchasing three cars from Herb at Heritage in Parkville, I will never go anywhere else. Always the very best customer service and easy processe After purchasing three cars from Herb at Heritage in Parkville, I will never go anywhere else. Always the very best customer service and easy processes! More