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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,510 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,510 reviews

December 01, 2017

Heritage CDJ VW Parkville The people who work her are amazing. Ed Turner is a great guy and he got me through the process so quick and easy. The entire staff is amazing the sup More

by EliteTroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Cardwell, Edmund Turner, Woody Batts
Dec 03, 2017 -

Heritage Volkswagen Parkville responded

We really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Volkswagen Parkville!

December 01, 2017

Ed great service Ed was awesome and the finance guy we worked with was exceptional as well. He need a great bonus for his sale of this car. More

by Tavonia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edmund Turner
Dec 03, 2017 -

Heritage Volkswagen Parkville responded

Hi Tavonia, thank you for taking the time to leave a review for us at Heritage Volkswagen Parkville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2017

Great service and very helpful Appreciate the attentive service! Excellent experience. Very helpful in keeping me informed throughout the process. I recommend Melissa especially to More

by Goodknight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Cardwell, Ciara Barron
Dec 03, 2017 -

Heritage Volkswagen Parkville responded

We are so pleased you enjoyed your visit to Heritage Volkswagen Parkville! If you have any further questions, please give us a call. We're always happy to help!

November 29, 2017

A very satisfied customer I'm a very satisfied customer because my dealer worked with me one on one. He allowed me to view vehicles on my own time to make sure I had what I wa More

by Sebrena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Jakubik, Lavon Pratt, Gabriel Walman
Feb 12, 2018 -

Heritage Volkswagen Parkville responded

Thank you so much for these kind words Sebrena! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day. We are so pleased to hear that you had an excellent experience at Heritage Volkswagen Parkville, and we will make sure to share these kind words with Steven Jakubik and our team. Let us know if you need anything in the future, and thanks again!

November 28, 2017

Great! Great experience. I live two hours away in a rural area and they brought the car and paperwork to me. Probably the easiest car buying experience I’ve More

by TRNickerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavon Johnson & Laura Weisheit, Spencer Buettner
Feb 12, 2018 -

Heritage Volkswagen Parkville responded

Thank you for taking the time to review us! Heritage Volkswagen Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

November 28, 2017

Satisfied Felt like he tried everything he could to make sure I was happy with my choice and that everyone I felt with helped me as much as possible. More

by Jabssnyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
November 27, 2017

Overall happy Lavon did a good job getting me the best deal possible. Wonderful guy to work with after going back and forth the overall price was well worth it More

by Jenna45
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Feb 12, 2018 -

Heritage Volkswagen Parkville responded

Thank you for your earnest response Jenna. We appreciate your feedback and will be sure to share your encouraging thoughts with Lavon and the team! If you should have any further questions or want a little more insight on your vehicle, please don’t hesitate to contact us! We would love to work with you again soon.

November 27, 2017

Momo S Herb is awesome . I’ve purchased many vehicles from Herb and Heritage . I will continue to purchase my vehicles from Herb . I also will send my friend More

by MoMo S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph, Woody Batts
Feb 12, 2018 -

Heritage Volkswagen Parkville responded

Hello! Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Herb, Woody, and the team! Thank you again for your review.

November 25, 2017

Excellent service ! Herb always makes you feel like family. He will go out of his way to find you exactly what you are looking for. Ive returned here numerous times and a More

by Melissa Marianos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Feb 17, 2018 -

Heritage Volkswagen Parkville responded

Melissa - Thank you for your encouraging review of Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Volkswagen Parkville.

November 24, 2017

Great Customer Service Levon was customer-oriented, friendly and knowledgeable. He made the car buying process painless and easy. I would definitely recommend Levon to my fa More

by Kconaway13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Jakubik, Lavon Pratt
Feb 17, 2018 -

Heritage Volkswagen Parkville responded

Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Volkswagen Parkville and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.

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