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Heritage Volkswagen Catonsville - Service Center
Baltimore, MD
92 Reviews
92 Reviews of Heritage Volkswagen Catonsville - Service Center
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April 17, 2024
Gabriel Is a leader motivated by a genuine love for his job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting iss job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting issues resolved. His leadership is a credit to Heritage Volkswagen. He is instrumental in achieving the goals of the dealership and that exceeds this customer's expectations. His contributions will not go unnoticed and I want to publicly acknowledge his efforts and kindness! Angela B. More
by admbeanv
Employees Worked With
Jen in service, Gabriel Walman
February 07, 2024
If I could give 0 stars I would, but 1 is the lowest. DO NOT give this dealership your business. I took my brand new car, bought from this dealership, to them for its first service/oil change/tire rota DO NOT give this dealership your business. I took my brand new car, bought from this dealership, to them for its first service/oil change/tire rotation. Their technician crashed my car into a pole and admitted fault. The dealership tried to "internal" the damage so that it would not show up on a carfax and only went through their insurance after I told them that made me feel uncomfortable. They will be repairing it but keep telling me that there will not be any depreciation (when literally every car website says that there will be depreciation for an accident). When I told them that there will be depreciation and that I want an undamaged car, they offered to buy back my damaged car and sell me a new car, but at a $10,000 cost to me. I should not be upside down on a brand new car loan for damage that the dealership caused! They do not care about their customers. DO NOT waste your money or time here and go to a dealership that actually cares about their customers. More
by Jmoore442
November 24, 2023
A class act from sales to service, this dealership took wonderful care of me throughout the process of buying my first Volkswagen! wonderful care of me throughout the process of buying my first Volkswagen! More
by Joshuatracy
Employees Worked With
Alonzo Claiborne, Gabriel Walman, Tobi Agbede
August 19, 2022
Samantha is absolutely amazing! My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Se My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Service Manager. No matter the issue, Sam always works to get my car in and taken care of. She has always been an excellent point of contact and an even better person! Highly recommend working with Sam! More
by N. Ezzat
Employees Worked With
August 10, 2021
Christine has been SO pleasant and helpful every time I've had my car serviced at Heritage VW Catonsville. She even got me a loaner car without any notice, and made sure everything was taken care of for I've had my car serviced at Heritage VW Catonsville. She even got me a loaner car without any notice, and made sure everything was taken care of for me. She definitely goes the extra mile. More
by Terp0218
Employees Worked With
Christine Day
December 31, 2020
This young man was friendly, knowledgeable, and got my car done quick, he even texted me when my ride was ready now that was a first. I like the way he sanatized the pen each time someone used it. great j car done quick, he even texted me when my ride was ready now that was a first. I like the way he sanatized the pen each time someone used it. great job. More
by janiake
Employees Worked With
John Akers
