Heritage Valley Ford - Putnam

Amazingly excellent service! First time buying a car on my own. Tim and Dave went above and beyond to make my experience as easy as possible. They both went above and beyond to an First time buying a car on my own. Tim and Dave went above and beyond to make my experience as easy as possible. They both went above and beyond to answer all my questions and had me in my beautiful Ford Fusion in less than 24 hours! Highly recommend this dealership - no high pressure, great employees, wonderful service! More

Pleased in Putnam My husband and I recently bought a new Escape, my 3rd consecutive one. I love the Escape! We have purchased 3 new vehicles, and 4 used vehicles ov My husband and I recently bought a new Escape, my 3rd consecutive one. I love the Escape! We have purchased 3 new vehicles, and 4 used vehicles over the past 20 years, and we have always been satisfied customers. Danny Goyette has always treated us like family, and has always provided the utmost in customer service- he is willing to go the extra mile to make sure the buying experience is a pleasurable one. We have always left the dealership feeling like we got a good deal, and it is for these reasons that we will continue to go back to Danny for our vehicle needs. Thanks, Danny! Jackie and Michael Woznicki More

Good and not so good dealings The buying process was pretty quick and easy. Finance dept was excellent. My concern is that I wasn't told about the screws that were screwed into the The buying process was pretty quick and easy. Finance dept was excellent. My concern is that I wasn't told about the screws that were screwed into the car. It was preowned by a professional that used a CB radio in his job. I never sat in the passenger side, so I never saw those screws until after I bought the car. I feel I should have been shown those. I also have something that keeps hanging from the bottom of the car. I have brought the car to the service dept for a few things (including that), which they were wonderful to work with. However, that piece is hanging down again. I was told it was just a piece of plastic. All and all, I would go back, but I would be more aware of the pre-owned car I was buying. More

Relaxed car buying experience This was a "no pressure",comfortable used car buying experience. Tim W. was great to work with. I would definitely purchase another vehicle at this This was a "no pressure",comfortable used car buying experience. Tim W. was great to work with. I would definitely purchase another vehicle at this dealer. More

Enjoyable Purchase One of the best truck buying experience's I have had since I purchased my first truck in 1977. The Salesman Tim was knowledgeable and did not hard sel One of the best truck buying experience's I have had since I purchased my first truck in 1977. The Salesman Tim was knowledgeable and did not hard sell me. Dave the Finance guy was friendly and gave me options and let me make up my own mind, They introduced me to the service team who scheduled me for my 1st oil change right there. I will definitely recommend them to my friends.. More