Heritage Valley Ford - Putnam

I was coming from out of state so I needed to call and setup a time. When I got there the vehicle was out front, ready for a test drive. Tim made the negotiating process very straight forward, without any setup a time. When I got there the vehicle was out front, ready for a test drive. Tim made the negotiating process very straight forward, without any of the usual tactics that some places do. Once we settled on a price, they held the car for me, and handled all of the paperwork without any issues. All in all it was one of the easiest least stressful, car buying experiences I've had. More

This was the easiest dealership we have worked with.You This was the easiest dealership we have worked with. You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen. This was the easiest dealership we have worked with. You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. Tim W was an awesome sales rep. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Dave P was a great finance manager - explained all the options and what was best for our needs. Great small talk. We were so satisfied with my husband's purchase of a new Ford Ranger that we decided to purchase my new Ford EcoSport on the same time. We both had traded vehicles and we got what we wanted. Definitely recommend. More

I've got to say that shopping for a car is one of my least favorite things to do. However, between Matt, Danny and especially Dave over at Putnam Ford they made it easy and actually somewhat fun. No str least favorite things to do. However, between Matt, Danny and especially Dave over at Putnam Ford they made it easy and actually somewhat fun. No stress, no long waits, no run around. Even being a little credit challenged I was able to purchase the vehicle I wanted at a fair price without the needless back and forth. Whenever my next vehicle purchase is Putnam Ford it will be the first place that I go! Edit! Okay, so maybe it won't be the first place I go. The service department??? I have had a few issues with the vehicle since purchase. Now I have had to drive back and forth to the dealership 4 times. Seatbelt stuck, outlets not working two visits and this last time was due to failing MA inspection for the hazard lights not working. Back and forth, back and forth. I asked service department about a vibration when on the highway, they say the tires need to be balanced but I will need to pay for it. I know it's a used car but I got it 2 weeks ago. You can't cover a tire balancing? Another edit! Basically I have had this vehicle 3 weeks. Started it up two days ago and its beeping at me telling me I need an oil change. Driven less than 800 miles and I need an oil change? Hop in yesterday take a right hand turn and now it sounds like I have the wheel of fortune under the hood. Definitely not having a good experience. Long story short, sales good. Service not so much. Long story short, sales good. Service not so much. More

Simply the best! I am from out-of-state. My vehicle experienced its 2nd major, expensive problem within 4 days - its 19 yr old - and I knew the time had come to part I am from out-of-state. My vehicle experienced its 2nd major, expensive problem within 4 days - its 19 yr old - and I knew the time had come to part with it and purchase another used vehicle. I went on-line, found the vehicle I wanted, went to Putnam Ford, test drove it with Aaron, and he completed the transaction within a few days. Aaron is honest and friendly, and I thank him from the bottom of my heart for his abundant patience. I needed to keep my NY plates, so an employee drove to NY and obtained a new NY registration for me, along with the 10 day temporary inspection sticker, until I drive to NY and have it inspected within 10 days. Aaron drove out to the house, and brought me to the dealership to complete the paperwork, and, additionally, he drove to the house to put the NY plates on the vehicle for me. Talk about going the extra mile - it was 100 miles, and all with a smile and humor. Aaron you're amazing. Everyone I dealt with on the phone, or along the way with the transaction were respectful, and polite -no pushy or snarky salesmen here. Thank you for making this unexpected challenge so easy to navigate. Wishing you all wonderful holidays. Warmly, Deb A. More

Pleasant People The people at Putnam were all very nice. I was able to buy my car and leave with it that day. The building was clean and they had a lot of very nice c The people at Putnam were all very nice. I was able to buy my car and leave with it that day. The building was clean and they had a lot of very nice cars available which I took a look at -even though I knew which vehicle I wanted :) More

Hassle free car buying experience! Tim was an awesome salesman from the beginning! Told him what 3 cars I was interested in looking at when I showed up and he got the keys right away an Tim was an awesome salesman from the beginning! Told him what 3 cars I was interested in looking at when I showed up and he got the keys right away and gave me time to check out all three before really deciding what I wanted. After taking it for a test drive and falling in love everything else really fell into place! He knew what kind of budget I had given myself and did everything he could to make it work for me! David was great when it came to all the financing paperwork, he explained everything in great detail and made everything clear to understand. There were a few bumps in the road on my end but that didn’t stop him from getting me into the car I really had my heart set on! Great team and never once felt rushed! More

Thank you! Danny at Putnam Ford made the car buying experience informative, easy and pleasant. Frank in service answered all the questions I had on the vehicle I Danny at Putnam Ford made the car buying experience informative, easy and pleasant. Frank in service answered all the questions I had on the vehicle I was interested in purchasing. Dave in finance took his time, answered all my questions and gave me time to think about different options. It was a great car buying experience from start to finish! More

Amazingly excellent service! First time buying a car on my own. Tim and Dave went above and beyond to make my experience as easy as possible. They both went above and beyond to an First time buying a car on my own. Tim and Dave went above and beyond to make my experience as easy as possible. They both went above and beyond to answer all my questions and had me in my beautiful Ford Fusion in less than 24 hours! Highly recommend this dealership - no high pressure, great employees, wonderful service! More