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Heritage Valley Ford - Putnam

Putnam, CT

4.7
204 Reviews

3 Park Rd

Putnam, CT

06260

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Showing 204 reviews

June 27, 2024

I brought my car in for service at Heritage Valley Ford in Putnam. It was going to take a while, so I asked for a ride home. A gentleman who introduced himself as Ron gave me a ride. This driver Ron has More

by martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Campbell, Danny Goyette, Tim Wesolowski, Aaron Dalpe, Lisa Kolessar, Frank Petrozzi, Michael Castonguay, Corey Campbell
Jul 01, 2024 -

Heritage Valley Ford - Putnam responded

We are deeply concerned to read about your experience. We take such matters seriously. Please reach out as soon as possible. Thank you, Nathan Gaucher - General Manager - 860-373-4121.

Jul 01, 2024 -

martha responded

Nathen, Thank you for your timely response. I chose to keep my response public in order to have the resolution visible on social media. As I stated in my review, this pervert (driver Ron), sexually assaulted me verbally as well as laid a hand on my knee. The only resolution I am interested in is the termination of driver Ron. You have until Friday, July 6, to make this happen. After that the State Police will escort him out in handcuffs and Heritage Valley Ford will be sued.

Jul 01, 2024 -

Heritage Valley Ford - Putnam responded

Without more information to confirm your allegations and perform our own investigation, there is nothing we can do in regard to employee discipline. We are extremely concerned about your complaint and would like to take the necessary steps to resolve this matter. Due to the laws of the State of Connecticut, we cannot end someone's employment without an investigation and verifying the facts of the incident. Thank you, Nathan Gaucher – General Manager – 860-373-4121.

June 26, 2024

I’ve been going to this dealership for several years. Service has always been excellent when getting routine maintenance or when I’m purchasing a car. I highly recommend this dealership. More

by Rit
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t the the name of the young lady who did the paperwork for my servicing.
Jun 26, 2024 -

Heritage Valley Ford - Putnam responded

Rit, thank you for your continued support and recommendation! We're glad to hear that you've consistently had excellent experiences with Heritage Valley Ford - Putnam. See you next time!

May 09, 2024

Very friendly, helpful. Great to work with. Very knowledgeable about the car I was interested in. More

by wendytheriault1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Theriault Sales 5 Stars, David Pomes
May 10, 2024 -

Heritage Valley Ford - Putnam responded

Thank you, Wendy! We're glad you enjoyed your visit to Heritage Valley Ford - Putnam!

May 01, 2024

Hannah was kind efficient cheerful while being extremely professional. I don’t believe her performance should be based solely on the words of a customer whose day or mental stability she has no control over More

by edraymond13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wesolowski
May 01, 2024 -

Heritage Valley Ford - Putnam responded

Thank you for the kind review - we'll be sure to share it with Hannah! Take care and please don't hesitate to reach out the next time our Heritage Valley Ford - Putnam team can be of assistance!

September 17, 2022

I was coming from out of state so I needed to call and setup a time. When I got there the vehicle was out front, ready for a test drive. Tim made the negotiating process very straight forward, without any More

by ckemp
Recommend Dealer
Yes
Employees Worked With
Tim Wesolowski
October 11, 2021

This was the easiest dealership we have worked with.You This was the easiest dealership we have worked with. You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen. More

by tchagan82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Campbell, Tim Wesolowski, David Pomes
August 22, 2020

I've got to say that shopping for a car is one of my least favorite things to do. However, between Matt, Danny and especially Dave over at Putnam Ford they made it easy and actually somewhat fun. No str More

by r_krawetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny Goyette, David Pomes
November 03, 2018

Simply the best! I am from out-of-state. My vehicle experienced its 2nd major, expensive problem within 4 days - its 19 yr old - and I knew the time had come to part More

by countrygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Campbell, David Pomes, Melissa Orlowski, Aaron Dalpe, Corey Campbell
September 19, 2018

Pleasant People The people at Putnam were all very nice. I was able to buy my car and leave with it that day. The building was clean and they had a lot of very nice c More

by boughtacarathisplace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Pomes, Corey Campbell
September 13, 2018

Hassle free car buying experience! Tim was an awesome salesman from the beginning! Told him what 3 cars I was interested in looking at when I showed up and he got the keys right away an More

by lllaaeve
Recommend Dealer
Yes
Employees Worked With
Tim Wesolowski, David Pomes
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