Heritage Valley Ford - Putnam

This dealership was just wonderful to work with! My car was breaking down as I was driving, and I was able to get off the road and into the dealership parking lot. I walked into the service departme My car was breaking down as I was driving, and I was able to get off the road and into the dealership parking lot. I walked into the service department, with my little puppy, and Rob dropped everything he was doing to help me. They kept my car, gave me a rental, and I was on my way. A HUGE shout out to Melissa in rental, talk about making my life easy, she did it as did the owner!!! Kind, fair, nice, honest and friendly all in one place!!! I live over an hour away and I am going to buy my next car from Putnum Ford!!! Could be as early as tomorrow!!! More

Friendly service These guys and girls go above and beyond to make sure you are comfortable with the service you receive. They go over every detail of what they are goi These guys and girls go above and beyond to make sure you are comfortable with the service you receive. They go over every detail of what they are going to do. They make sure you under what they are doing to your vehicle and why. I highly recommend the service you receive here. More

The best car buying experience we've ever had! My wife & I have purchased many vehicles over the years and to say this was the best experience ever is an understatement. From the beginning, Jenni g My wife & I have purchased many vehicles over the years and to say this was the best experience ever is an understatement. From the beginning, Jenni got the ball rolling for us and truly made us feel at home. Tim Wesolowski is our Rep. and he was extremely helpful in accomodating our busy schedule so we could see our new purchase on our schedule as well as getting a prompt appraisal on our trade. When we decided that this was the vehicle for us, Tim W. & Tim Campbell worked hard along with David Pomes to get the financing within our rigid budget. We have been a service customer at Putnam Ford for a couple years and couldn't be happier with them, and now are excited to be a part of the Sales family as well. A huge thank you to everyone involved in making this purchase easy, stress free and within our budget! More

Fantastic Experience! Everyone at this dealership was fantastic and friendly. I would highly recommend this dealership, my husband and I found a vehicle we wanted to look Everyone at this dealership was fantastic and friendly. I would highly recommend this dealership, my husband and I found a vehicle we wanted to look at on line after hours and sent over a request for information. The next day by 9AM we had a great price and a quick response. Upon arriving to see the vehicle it was pulled up front ready and waiting. The next day we called to look at another vehicle that was not on the lot within 2 hours the vehicle was at Putnam Ford waiting for us to come look at. We decided to purchase this vehicle, upon arriving the next day the vehicle was ready to go and the paperwork only waiting for signatures. This was fantastic as we have young children, we were able to get friendly fast service and a great vehicle! Thank you! More

Awesome!!!! I just wanted to let everyone know that this is the first dealership that truly has the customer first. Everyone went out of their way to make my exp I just wanted to let everyone know that this is the first dealership that truly has the customer first. Everyone went out of their way to make my experience unforgettable. There was no pressure to make me purchase something I didn't need nor want. I was provided options and each one was explained clearly so I understood which one would be the best suited for me. Jake took the time to explain all the features of my truck had and how to use them. I had questions about the initial break-in and Rob provided the dos and don'ts. When everything was signed and the keys handed over Jake stated that is was a pleasure doing business with me and you could truly see he meant. Not just idles words spoken by a salesman. If you are every in the market for a vehicle please make Putnam Ford your first and last stop. You won't be disappointed. More

Very easy to deal with Tim W was very helpfull. I was coming from 45 minutes away with little time to spend, he had van pulled up front & snow cleared off when I arrived. He Tim W was very helpfull. I was coming from 45 minutes away with little time to spend, he had van pulled up front & snow cleared off when I arrived. He copied my license & put a dealer tag on it so I could take it for a short test drive. I checked it out & asked him to hold it till Monday when I could return to check it out closer & make a deal which I did. Picked it up next day as discussed. Tim W and Dave P were very helpfull. More

So far so good!! Perhaps we were the unusual customers, my intention was not to drive home a new vehicle rather to see if I could get financed. It was quickly explaine Perhaps we were the unusual customers, my intention was not to drive home a new vehicle rather to see if I could get financed. It was quickly explained that I was a bit backwards in my thinking and that I should at least pick out a vehicle first. So I sat in one then another and called my better half down to take a test drive. Admittedly, I did the walk of shame for my credit was certainly not the best. So as we waited for the fate of my financing, my daughter was entertained by Ford the dealership's pet bird. Needless to say we drove out of there with the vehicle we wanted, a reasonable payment, 3 yr waurentee and gap insurance. The salesman/ owner Jake and finance guy Dave were excellent to work with. I felt truly comfortable with the whole experience. The truck is beautiful!! It is having a low battery issue but as promised they are ordering us a new one. Right before we left, the owner shook my hand and stated that it was an absolute pleasure doing business with me and honestly I believed he was sincere and left feeling valued and appreciated. I would give Putnam Ford my highest recommendation. More

Car Starter I had gotten a gift card for a car starter for Christmas, so I brought it down to Putnam Ford to have it put in and get a oil change also. When the se I had gotten a gift card for a car starter for Christmas, so I brought it down to Putnam Ford to have it put in and get a oil change also. When the service was done they had called to say it was done, but they couldn't put in the car starter because it wasn't a brand new vehicle. They gave me the name and number for the guy that does them for the dealership. So I said ok. Then I talked with Tim Campbell about getting my money back because that was intended for the starter. Come to find out the service dept. dropped the ball and Tim Campbell picked it up and fixed the issue by having my vehicle picked up that night, having it put in for the next day. 8 o'clock in the morning rolls around and I had gotten a call from the owner of Putnam Ford saying your trucks all set and you can pick it up. I really want to thank Tim Campbell even though he's the sales manager for helping me with a service center's expertise and getting the job done. More