Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
482 Reviews of Heritage Toyota - Service Center
Sort by
June 10, 2020
Dana was very pleasant, efficient, accommodating and knowledgeable. I felt confident that I was in good hands and that all my issues were resolved. The end knowledgeable. I felt confident that I was in good hands and that all my issues were resolved. The end More
by rmphoto
Employees Worked With
Dana Lawrence
June 03, 2020
Very easy, dropped car off the night before. Was kept informed of progress via text. Pick up was smooth, all and all an excellent experience informed of progress via text. Pick up was smooth, all and all an excellent experience More
by Redsoxfanvt
June 03, 2020
I called Toyota few days before my scheduled appointment to confirm it. Service representative was polite and informative. It was followed by an e-mail next day with details regarding service that will be p to confirm it. Service representative was polite and informative. It was followed by an e-mail next day with details regarding service that will be provided. My vehicle was ready earlier than I expected and I appreciate that. I have received a voice message to let me know location of my car and keys. Very satisfied and appreciate Toyota service. More
by janina
Employees Worked With
Sorry, don’t remember names but everyone I talked to was great.
May 22, 2020
I can’t imagine how challenging it was to set up a “covid safe” service area but Heritage Toyota did it so well! It was very efficient and I felt very safe. safe” service area but Heritage Toyota did it so well! It was very efficient and I felt very safe. More
by jhakins
Employees Worked With
Katie Smith
May 12, 2020
service of toyota truck, tundra 2011 Heritage Toyota did an excellent job diagnosing trucks problem, and also gave required service to other needed systems. staff polite, time needed was Heritage Toyota did an excellent job diagnosing trucks problem, and also gave required service to other needed systems. staff polite, time needed was convenient, cost reasonable.thank you. More
by miracle3737@msn.com
Employees Worked With
May 03, 2020
Heritage did an excellent job with contactless service during Covid19 appointment. Ray stayed in contact with me via text so I knew status of service. during Covid19 appointment. Ray stayed in contact with me via text so I knew status of service. More
by Brenda
Employees Worked With
Ray
April 30, 2020
Good experience in difficult times In these times of physical isolation this dealership did a very good job of accommodating customers. Directions were clear, and although customers co In these times of physical isolation this dealership did a very good job of accommodating customers. Directions were clear, and although customers could not go inside there were good accommodations outside. Luckily the weather cooperated. The notices and directions prior to arrival were excellent. More
by Jack
April 24, 2020
regular checkup Given the covid 19 situation my 2016 Avalon had a regular checkup plus winter tires off and summers put on. We left the car overnight and returned the Given the covid 19 situation my 2016 Avalon had a regular checkup plus winter tires off and summers put on. We left the car overnight and returned the next day.to get it.Not as convenient as before but it is what it is. We've owned Toyotas since 1974 and I look forward to buying a new one next year. More
by ardriscoll
Employees Worked With
April 11, 2020
Trying times During this difficult period of most of society being shut down by the coronavirus, Heritage Toyota has done an excellent job of informing it's custom During this difficult period of most of society being shut down by the coronavirus, Heritage Toyota has done an excellent job of informing it's customers and making much needed service available in as safe a way as possible. That is much appreciated and Heritage Toyota completed my required State Inspection and an overall check up on my vehicle and I now feel safe for my limited traveling. Ray Muzzy did an outstanding job of fitting me in for the needed service and making sure my needs were met. Ray and Kate Castonguay have always made it easy and a pleasure for me to do business with Heritage Toyota. They are to be commended. More
by RobertR99
Employees Worked With
Other Employees :
Ray Muzzy did a great job, Kate Castonguay provided great email info
