Heritage Toyota - Service Center

Haved purchased and serviced 5 Toyotas through this dealership in the past 20 years and have noted a consistent decline in customer service during that time. My present Tundra is likely the last vehicl dealership in the past 20 years and have noted a consistent decline in customer service during that time. My present Tundra is likely the last vehicle I will buy from them. The lack of responsiveness and consideration by the service scheudling dept is particularly discouraging. More

Dave and the team were amazing. After the mess on the Camry we purchased in May of this year, Dave listened and immediately took action on what needed to be done. He had a vechile lined up for us that w Camry we purchased in May of this year, Dave listened and immediately took action on what needed to be done. He had a vechile lined up for us that would work within our budget and expectations...the same day! Dave's attention to deal and follow through is superb. I am sure I drove him nuts with all of my 'what if', 'how does', type questions. He was also there and if he didn't have the answer, he got it. Jason from finance helped ensure that the money aspect was right on par with the Camry trade-in and was able to talk to me on options and concerns. The Autoshine folks made a good looking 03 Highlander turn into an AMAZING looking Highlander that nobody can believe is an 03! Lastly, Brandie in service, was prompt and extremely helpful. For what started as a service appt turned into something nobody was expecting...she steered me in the right direction. This is our 3 car from Heritage in 15yrs and we look forward to doing business with Dave and the team in the future. For as busy as they were on Saturday and Tuesday, everyone was walking around with a smile and was asking if we needed anything. Overall, a very pleasant dealership. We couldn't have asked for a better team to work with. More