Heritage Toyota - Service Center

Service Top notch. Everyone was very professional. The quality of service was great . It was nice to see smiling happy employees. Keep up the great work. Top notch. Everyone was very professional. The quality of service was great . It was nice to see smiling happy employees. Keep up the great work. More

Fast, efficient, pleasant service visit Great experience. The Quiet room is a great spot to get work done while waiting. Internet was reliable. Coffee was good. Bathroom very clean! Tha Great experience. The Quiet room is a great spot to get work done while waiting. Internet was reliable. Coffee was good. Bathroom very clean! Thanks. Dana was very pleasant, efficient, and helpful. More

Awesome experience! This is the best experience I have ever had bringing my vehicle in for service. Usually I dread bringing my car in but my appointment was early and t This is the best experience I have ever had bringing my vehicle in for service. Usually I dread bringing my car in but my appointment was early and they took me right in and I was done within an hour. Nice waiting with a quiet area that allowed me to work while I waited for my car. More

Great service rep. Very pleasant, professional experience. Service rep. listened to what I was saying. Highly unusual in many businesses today. Took time to answer my qu Very pleasant, professional experience. Service rep. listened to what I was saying. Highly unusual in many businesses today. Took time to answer my questions with excellent knowledge of automobiles. Thanks. PS This survey is a bit annoying with its run on questions. More

Great Service from the front door to the check out! The same cheerful young woman, Amanda, met me with her tablet to scan in the information. I asked her about adding an extra item to my initial servic The same cheerful young woman, Amanda, met me with her tablet to scan in the information. I asked her about adding an extra item to my initial service appt. She told me how long it would take to do everything. The service area has a "quiet room" with WiFi access in which I could productively work. Everything was finished 15 minutes early! A GREAT experience from the front door to the check out! More

Service dept Excellent service department. They did a great job fixing the problem and answering my questions. The service representative Patti did an excel Excellent service department. They did a great job fixing the problem and answering my questions. The service representative Patti did an excellent job with this. Thank you, More

Very welcoming service center. I have used Heritage service three or four time; each time a very positive experience. Capable, friendly, efficient, helped me with the right decisio I have used Heritage service three or four time; each time a very positive experience. Capable, friendly, efficient, helped me with the right decisions. I have had Seth at least twice and he is the greatest. Knowledgeable and practical and helped me each time. You all meet or exceed my expectation, WHICH NOW ARE GETTING HIGHER BY THE VISIT. Keep it up. More

Excellent service for my Tacoma I was greeted promptly by Amanda and we went over what I had requested to be done. She was sure to let me know I could relax in the waiting lounge a I was greeted promptly by Amanda and we went over what I had requested to be done. She was sure to let me know I could relax in the waiting lounge and she would come and let me know when my truck was ready - which she did and it didn't take all that long either. Everyone was pleasant to deal with in the service area. My truck is now all set for my upcoming roadtrip. More

Professional and Pleasant I had my 2012 Camry in for service and dealt with Brandie and she was very efficient and pleasant as everyone there always is. I have never had a bad I had my 2012 Camry in for service and dealt with Brandie and she was very efficient and pleasant as everyone there always is. I have never had a bad experience and will always purchase my vehicles there. More

Good explanation of difficulity with brakes. We took our Camry in for the 45,000 mile service. The mechanic found that one pad on the left rear brake was not being pressed against the disk. He We took our Camry in for the 45,000 mile service. The mechanic found that one pad on the left rear brake was not being pressed against the disk. He said he would have to replace both disks and pads. He explained how I might do a cheaper fix on my own. I appreciated this, but decided to go with the new parts even though I had replaced the rear disks and pads myself at 34,000 miles, much too early by normal wear. Once the car was back on the lift, Service Advisor Amanda Startari lead me into the shop so the mechanic could show me better what the problem was while the he explained. The 45,000 mile checks and tire rotation were done quickly, less than 1 hour. The brake replacement took what seemed much too long, about 4 hours. His write up explained the problems he encountered with the parking brake shoes and hold down pins which were the wrong ones and correct ones were not in stock. He also came out of the shop to explain this verbally as I was checking out of the service area. Amanda went into the shop two or three times to check on progress as I became concerned with the length of time the repair was taking. More