Heritage Toyota - Service Center

Unbelievable customer service We purchased a Tacoma from Josh a few weeks ago. We had to bring it back today (a 2 hrs drive) for three things to be done. Josh arranged everything We purchased a Tacoma from Josh a few weeks ago. We had to bring it back today (a 2 hrs drive) for three things to be done. Josh arranged everything, made sure it went from department to department. He gave us a loaner car and we went shopping while he handled everything. Fantastic experience. More

Safety recall Service on my Corolla. I appreciated the shuttle service. Job was done on time. Service people are courteous. They greet customers with smile and respect. Keep up the good w I appreciated the shuttle service. Job was done on time. Service people are courteous. They greet customers with smile and respect. Keep up the good work in Service dept. More

Service Was having problem with parking brake release, pull in to the service bay without appointment. I was taken care of in a matter of minutes. Service was Was having problem with parking brake release, pull in to the service bay without appointment. I was taken care of in a matter of minutes. Service was unreal and the service advisor Patti Bowdy was just great. More

Excellent Service The Service Team is always helpful. As soon as you enter the facility they take care to make sure they understand the service you require. I appreci The Service Team is always helpful. As soon as you enter the facility they take care to make sure they understand the service you require. I appreciate having the alignment checked each time I go, it sure has saved on tires and mileage! More

Excellent Service Love these guys! Incredible customer service, amazing facility, super efficient getting in and out, quality work, decent rates... Wouldn't bring my Love these guys! Incredible customer service, amazing facility, super efficient getting in and out, quality work, decent rates... Wouldn't bring my Tacoma anywhere else!! Tom in the service department was extremely helpful and considerate with my service problem. Keep up the great work! More

Excellent service Tom was able to help me with my 1st service appointment with no notice. I generally avoid service because it's so busy and I have to make an appointm Tom was able to help me with my 1st service appointment with no notice. I generally avoid service because it's so busy and I have to make an appointment usually 10 days or more out. I was in the area and had an hour to kill so I thought why not stop by and see if I can get in and out quickly. Tom didn't scold me for not having an appointment and said he could get me out in about 90 minutes. 30 minutes later he came to see me and said my vehicle was done. What a pleasant experience? Thanks Tom. More

Customer Service I feel like really good customer service is becoming a skill from the past because companies seem to not value it enough to train their employees on h I feel like really good customer service is becoming a skill from the past because companies seem to not value it enough to train their employees on how to do their job that includes making the customer feel valued. I have had my first two appts. for my new Rav 4 (which I am loving!) and each time, the people from the receptionist to the rep to the shuttle person have been so kind and considerate. One of my least favorite things to do is to spend time waiting for my car to be worked on, but Heritage employees have changed that mindset. More

Fantastic service and do friendly The service was and always is great at Toyota. Just really nice down to earth people. I will always buy a Toyota from heritage I also suggested to my The service was and always is great at Toyota. Just really nice down to earth people. I will always buy a Toyota from heritage I also suggested to my friends to go there also More

Recall service work Todays service was great and everything went well but I should not of had to go back for service that had been set to be done weeks ago. I made an ap Todays service was great and everything went well but I should not of had to go back for service that had been set to be done weeks ago. I made an appointment to leave my truck for a day for a recall on the exhaust. pipe. Eight hours later I got a call that they wanted me to leave the truck over night so they would have time to do the work. I needed the truck the next day so said do what you can and I will be back (30 miles away) at 7p.m. to pick it up. When I got there I was told to make a new appointment to come back and get the part replaced. We bought the truck second hand so it probably did not come from Heritage but I expected better service on a company recall. More

Good Expetience! Matt was my rep and he had been before...he is always professional, helpful and communicative. I actually do recommend Heritage whenever the subject c Matt was my rep and he had been before...he is always professional, helpful and communicative. I actually do recommend Heritage whenever the subject comes up in conversation. More