Heritage Toyota - Service Center

Great! It was my first time, so driving the car for service was easy to find, customer service rep. was extremely kind, waiting room so very comfortable with It was my first time, so driving the car for service was easy to find, customer service rep. was extremely kind, waiting room so very comfortable with TV, comfy seating, beverages, etc. It was a very good experience and hope that future visits will be also. More

Tom K is great! As always Tom was helpful, friendly and made sure I understood what was done. Always a good experience with all the service associates. Thanks again T As always Tom was helpful, friendly and made sure I understood what was done. Always a good experience with all the service associates. Thanks again Tom! More

Kept Informed Matt called and lead me through what was being done to the Prius and called later to let us know the service was completed. The service desk greeted Matt called and lead me through what was being done to the Prius and called later to let us know the service was completed. The service desk greeted us with a smile and friendly conversation. Our car was promptly brought to the front. A totally good experience. More

Courteous, competent, and fast service I have a list of four items including some recalls on the Corolla. The experience was a pleasure. I was in and out much faster than the time promised. I have a list of four items including some recalls on the Corolla. The experience was a pleasure. I was in and out much faster than the time promised. The service writer was accurate, clear, and pleasant to chat with. Thank you, Heritage. -- John More

Easy to love! I love bringing my Carolla for its maintenance appointments! The ease of getting an appointment and driving in is wonderful. Makes going there a breez I love bringing my Carolla for its maintenance appointments! The ease of getting an appointment and driving in is wonderful. Makes going there a breeze.! More

Tire change over Went in for my winter tires to be changed over to all seasons. As usual Dana greeted me with a smile. She told me how long to expect to wait for the c Went in for my winter tires to be changed over to all seasons. As usual Dana greeted me with a smile. She told me how long to expect to wait for the change over to take. In a hour she came and got me in the waiting room. Held the door for me to get into the service area, had a nice friendly conversation and I was off. If you could clone Dana you would have a wonderful service staff. She embodies the definition of excellent customer service. More

Great service experience Matt was very helpful. He even caught the fact that I didn't need an oil change because I use synthetic oil and put few miles on my car. He pointed Matt was very helpful. He even caught the fact that I didn't need an oil change because I use synthetic oil and put few miles on my car. He pointed out that I could safely put it off until October when I come bacck to switch to winter tires. More

Great service The vehicle intake process is better than any place I've ever been. Fast, friendly, drive you right in. I had mine in for recall work and there was The vehicle intake process is better than any place I've ever been. Fast, friendly, drive you right in. I had mine in for recall work and there was no cost for that. They gave me a rental car. It took a while to get the parts, but since I had a rental it didn't matter much to me. My only issue is there was a smell in the car and some grease on the driver seat. They could have cleaned up better. I did have some additional work done that I did need to pay for. They are high priced compared to my local mechanic. But the service is excellent. More

Service As always the service is over the top!! Friendly and attentive to your needs. I have now owned a Toyota for 15 years, and cannot complain about thei As always the service is over the top!! Friendly and attentive to your needs. I have now owned a Toyota for 15 years, and cannot complain about their service and honesty! More

Fast Service I had very confident experience dealing with Tom Kulhowvick for our periodic maintence on our Sienna. When I first drove in the day before we were sc I had very confident experience dealing with Tom Kulhowvick for our periodic maintence on our Sienna. When I first drove in the day before we were scheduled, the gentlemen who greeted me was friendly and willing to help. Then Tom approached and introduced himself and explained what he would be doing. We then returned to his work station and verified what work was needed and he gave me an estimate of cost and time. We thanked each other and I was on my way. The surprising thing was a phone call that evening and he told me the car was ready to be picked up in the morning, a day ahead of time. Thank you very much for the more than prompt and friendly service. Oh, also when I arrived to pick up the vehicle a very pleasant young lady assisted me, she was again, friendly and helpful. It was a good experience. John Joachim More