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Heritage Toyota - Service Center

S. Burlington, VT

4.2
482 Reviews
Call Service Center (802) 865-8200

482 Reviews of Heritage Toyota - Service Center

Sort by
September 26, 2020

Excellent experience as usual; everything was handled like a precise Swiss watch! I have mobility challenges, and the service representatives were most helpful and sensitive to my limitations. More

by To
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Lawrence, Kyle Heck, Kyle Chamberlain, Jared Vaughan
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Sep 28, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback, and for the kind words! We are pleased to hear that your visit to the service department went smoothly, and that you found our facilities and staff welcoming and accommodating to your needs. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

September 25, 2020

Very happy with the experience and service I received at Heritage Toyota on September 22nd. All the associates that I had contact with were very professional at all times. Very rewarding experience. More

by Manning, t 98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Lawrence, Katie Smith, Taylor Josephson, Brandy St. Peter, Kyle Heck, Kyle Chamberlain, Jared Vaughan
Report | Print
Sep 25, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed your visit to our service department, and that your appointment went smoothly! We look forward to seeing you for your next scheduled maintenance visit, Until then, safe travels!

September 23, 2020

on a moments notice I turned to Heritage Toyota to help resolve my overdue inspection issue - they fit me in, I am a very happy customer More

by lewis05446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that our service department was able to quickly and efficiently help resolve your inspection, and get you back on the road safely and quickly. We look forward to seeing you again! Until then, safe travels!

September 16, 2020

Even with COVID-19 precautions, everything was smooth. My car was also ready ahead of the estimated time. I appreciate the good communication and service. More

by Salissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Heck
Report | Print
Sep 17, 2020 -

Heritage Toyota responded

Salissa, Thank you for taking the time to share your feedback - We are pleased to hear that your recent appointment went smoothly, and that you enjoyed working with Kyle and our staff. We look forward to seeing you for your next scheduled appointment, Until then, safe travels!

September 14, 2020

Best service team . They find my vehicles problems , and repair those problems . There quick , great with directing maintenance that needs to be done . Trust 10 More

by Laurel.yana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Lawrence, Katie Smith, Taylor Josephson, Brandy St. Peter, Kyle Heck, Kyle Chamberlain, Jared Vaughan
Report | Print
Sep 14, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback! We are so pleased to hear that you have enjoyed working with our service staff, and that they have quickly and efficiently kept your vehicle in peak condition. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

September 06, 2020

Very professional employees. All had masks and made sure that all customers wore one. Service gentleman came out to tell me what was wrong with my car, what needed to be done and how much it would cost. Ver More

by clongwel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Iandoli
Report | Print
Sep 08, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed your visit to our service department, and that your appointment went smoothly! We look forward to seeing you for your next scheduled maintenance visit, Until then, safe travels!

September 06, 2020

My experience was terrific and the current policy in place was simple and easy to follow. My only issue was that work I asked them to look at and price was done without my approval. Dana took care of More

by Wrecka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
Report | Print
Sep 08, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that your service appointment went smoothly! We apologize for any miscommunications regarding work done during your visit, but are glad to hear that Dana was able to clear everything up. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

September 02, 2020

Very professional service personnel. Very efficient . Always get me in and out with no problem my advisor Taylor was very personable and professional as well More

by amyhamlin47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Josephson
Report | Print
Sep 03, 2020 -

Heritage Toyota responded

Amy, Thank you for taking the time to share your feedback - We are pleased to hear that your visit to our service department went smoothly, and that you enjoyed working with Taylor along the way! We look forward to seeing you for your next scheduled maintenance visit, Until then, safe travels!

August 31, 2020

Thank you Kyle Heck for the estimate on getting the work done in my Prius. You went above and beyond and I would recommend you to my friends & family! More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Heck
Report | Print
Sep 01, 2020 -

Heritage Toyota responded

Josh, Thank you for taking the time to share your feedback - We are pleased to hear that your visit to the service department went smoothly, and that Kyle and our staff were able to get the repairs to your Prius done and get you back on the road quickly. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

August 30, 2020

Called on the spur the moment as I was having trouble with the air staying in my tires, they let me come in without an appointment. They checked all the tires and fixed the issue! More

by sharona48c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy
Report | Print
Aug 31, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that Brandy and our staff were able to diagnose and fix your tire pressure troubles, and that they got you back out on the road quickly! Safe travels!

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