Heritage Toyota - Service Center

Accommodating! I was early for my 11:30am appointment by at least 45 minutes, as my sister-in-law called me to go to lunch. I went to the service center and asked i I was early for my 11:30am appointment by at least 45 minutes, as my sister-in-law called me to go to lunch. I went to the service center and asked if I could leave the car, but I wanted it by 1:00pm as she would be dropping me off after lunch. Tom was great! He called me at 12:25pm to let me know my car was ready. On top of the great service I always get, I wasn't charged for the State Inspection." Thank you Heritage! Thanks Tom for always being so professional and courteous! More

outstanding Heritage delivers outstanding service consistently! All employees are friendly and helpful!! They make every effort to provide a positive experience Heritage delivers outstanding service consistently! All employees are friendly and helpful!! They make every effort to provide a positive experience . I only take my car to Heritage for service! More

1st rate Excellent service. Friendly, knowledgable staff. Even a car wash. Included advice that i did not need to rotate tires since i'd recently changed from Excellent service. Friendly, knowledgable staff. Even a car wash. Included advice that i did not need to rotate tires since i'd recently changed from snow to summer tires. All around superb. More

Pleasure going to Heritage from Plattsburgh! I have confidence in Heritage Toyota. Great service and polite professional staff. Della Toyota in Plattsburgh is a joke. I had a recall and tire rota I have confidence in Heritage Toyota. Great service and polite professional staff. Della Toyota in Plattsburgh is a joke. I had a recall and tire rotation, oil change, etc... no problem. More

Excellent The service department did a great job on routine service. I also needed an inspection sticker. Jay the Service Adviser called me to let me know I had The service department did a great job on routine service. I also needed an inspection sticker. Jay the Service Adviser called me to let me know I had an expired insurance card after he tried to get a copy of the new one without having to bother me. Now that's what I call fantastic customer service' More

All questions answered I have read reviews about the service at this dealership not being the best. I personally rolled in and was greeted by Mr. Jose Godoy. From beginning I have read reviews about the service at this dealership not being the best. I personally rolled in and was greeted by Mr. Jose Godoy. From beginning to end, he helped me with my first service and answered all of my questions about future services without me feeling "rushed". He took his time with answering my questions and I felt heard. He also offered me different options on future services without being "pushy". Definitely can't wait to continue my relationship with this Heritage Team! Thank You Jose! :) More

Excellent Service Amber, of the Red Team, was very courteous during my recent service visit. I appreciate having a choice between the quiet waiting area and the noise a Amber, of the Red Team, was very courteous during my recent service visit. I appreciate having a choice between the quiet waiting area and the noise allowed room. More

Oil and filter change service Staff is customer focused, courteous, excellent service. Shuttle service is great. Service done on time, keep sending those coupons by mail or electro Staff is customer focused, courteous, excellent service. Shuttle service is great. Service done on time, keep sending those coupons by mail or electronic Keep it up! More

SERVICE & REPAIRS ON MY PRIUS Another great experience having my Prius serviced at Heritage Toyota. I bought IT here IN 2006 and have been bringing it back for repairs and maintena Another great experience having my Prius serviced at Heritage Toyota. I bought IT here IN 2006 and have been bringing it back for repairs and maintenance since 2007. Ryan checked me in and Jose handled thereafter. Courteous, knowledgeable and timely. Thanks!!! More

Aways Honest Answers I will only take my vehicle to a Toyota dealership service center for any repairs. I know I can trust the technicians to ALWAYS do a great job and kee I will only take my vehicle to a Toyota dealership service center for any repairs. I know I can trust the technicians to ALWAYS do a great job and keep my investment running properly for many miles to come. I especially have liked the care and frankness that Dana has provided me. On more than one occasion she has looked up previous repairs (even from other Toyota Dealerships) and walked me through several options that I have for the necessary repairs. There is never any pressure to have the repairs done. When the need of the repair is imminent she has always been very honest to give me options to get the repair done properly for the best price. My "hats off" to the entire Heritage Toyota Service Team, they continue to make me realize that my Toyota is a solid reliable vehicle which I can keep running thanks to their expertise. More