Heritage Toyota - Service Center

Excellent Cuatomer Service Matt was professional, friendly, helpful, called me when the car was ready for pick up and had checked on the cost and needed repair for the alignment Matt was professional, friendly, helpful, called me when the car was ready for pick up and had checked on the cost and needed repair for the alignment , the parts needed to be ordered and he would call when they are in so I can schedule a time to have the needed work done. Now that is excellent customer service and I really appreciated it. Ellie Bushweller More

Great Service Once again I am very pleased with the service provided by Heritage Toyota. I never hesitate to take my car there knowing that they will do a good job Once again I am very pleased with the service provided by Heritage Toyota. I never hesitate to take my car there knowing that they will do a good job. More

Down Home Friendly and Helpful Jay Jerger was great to work with. He flagged the fact that my registration wasn't in the glove compartment, looked us up on line, saw we had paid an Jay Jerger was great to work with. He flagged the fact that my registration wasn't in the glove compartment, looked us up on line, saw we had paid and directed us on how to get a replacement registration so he could give us our free inspection. More

Very efficient and friendly. My car was taken in at the appointed time. Jay was professional and friendly. It was done before the hour I was told it would take. The waiting room My car was taken in at the appointed time. Jay was professional and friendly. It was done before the hour I was told it would take. The waiting room was very comfortable. More

Excellent, competent, friendly service group No improvements needed here. Appointment experience was great - email reminders, on time when we arrived, on time to finish. Staff was all friendly No improvements needed here. Appointment experience was great - email reminders, on time when we arrived, on time to finish. Staff was all friendly and helpful. Car was fixed and runs great. We have ZERO complaints. Good job, Heritage! More

In and out and a quiet waiting room in between Very satisfied, courteous personnel and rapid service. I also appreciate that there is a quiet waiting room. Keep up with this service. Will definitel Very satisfied, courteous personnel and rapid service. I also appreciate that there is a quiet waiting room. Keep up with this service. Will definitely make recommendations. More

Ryan, so kind Ryan was so helpful, kind and quick in getting me in on a Saturday, my husband was having heart surgery on Monday. Thank you Ryan. Ryan was so helpful, kind and quick in getting me in on a Saturday, my husband was having heart surgery on Monday. Thank you Ryan. More

Excellent help solving an intermittent problem Kate helped me resolve an intermittent problem with my audio system. It was a difficult to reproduce problem. Kate stayed in the communication loo Kate helped me resolve an intermittent problem with my audio system. It was a difficult to reproduce problem. Kate stayed in the communication loop with me to determine what needed to be done, ending some run-around I was getting from regular service. We were able to determine that the unit did need replacement. Kate even scheduled the appointment for me on fairly short notice. Total turn around time in the shop was less than an hour. I was so bugged about this particular issue that had it not been resolved, it would have made me question getting another Toyota vehicle at Heritage. I'm so happy now to have that behind me. More

Beyond expectation My car was to have some small routine fixes plus registration. Turns out it needed new brakes AND the service area was busier than usual so that I wa My car was to have some small routine fixes plus registration. Turns out it needed new brakes AND the service area was busier than usual so that I was asked if I could leave my car. Yes, I could have with a lot of shuffling around and cancelling of appointments the next day. However, Tom heard the conundrum I was dealing with and said he'd try to get my car done as one of the maintenance men said they'd stay over. I knew that Tom was doing what he could to make that happen, staying beyond the time he was to leave. I love the phone calls letting me know the status of things so I could try to plan accordingly and have a back up plan if things didn't go as expected. More

Bad tires It was a great experience at Heritage yesterday getting my tires replaced. Ryan Allen was great helping me to get this completed. Thank you very much. It was a great experience at Heritage yesterday getting my tires replaced. Ryan Allen was great helping me to get this completed. Thank you very much. More