Heritage Toyota - Service Center

2006 tundra service I purchased my truck in 2006 from you. I’ve had nothing but excellent service since you refined your service area. I keyed in on Tom K as my service a I purchased my truck in 2006 from you. I’ve had nothing but excellent service since you refined your service area. I keyed in on Tom K as my service advisor and am very pleased with how he has answered all my requests and questions. More

Thoughtful and thorough Tom did a outstanding job delivering thoughtful customer service, from a pleasant and polite greeting to making sure that I when I returned the next d Tom did a outstanding job delivering thoughtful customer service, from a pleasant and polite greeting to making sure that I when I returned the next day to collect my truck I didn't wait an extra second for his attention. He gave me a thorough explanation of what had been done and what needed to be done to repair my truck. More

Fixed timely Great service it was done in a very timely manner. I would recommend them again. It was in for my steering wheel to be replaced under warranty. Great service it was done in a very timely manner. I would recommend them again. It was in for my steering wheel to be replaced under warranty. More

Continued Superb Service Kate, in service, is very attentive to my time, and always gets me out after the one hour slotted appointment, so I can plan my day accordingly. She i Kate, in service, is very attentive to my time, and always gets me out after the one hour slotted appointment, so I can plan my day accordingly. She is very friendly, and upbeat to customers. I never fret about bringing my car in for service, because I know that the time won't run over, and I can do work with my laptop while waiting. The service waiting room with no cell phones is wonderful! I appreciate how Kate offers to set up my next appointment ahead of time for good planning purposes. More

Received excellent service My service advisor Katherine Smith was very informative during my last service. I wish to commend her. She really knew everything about my Toyota Si My service advisor Katherine Smith was very informative during my last service. I wish to commend her. She really knew everything about my Toyota Sienna and referred me to a Ford Salesman as I test drove a Focus. More

Excellent Jay kept me up to date on what was the status of my vehicle. And took care of what he could that day. The rest of the parts he had ordered. Jay kept me up to date on what was the status of my vehicle. And took care of what he could that day. The rest of the parts he had ordered. More

great Service Staff was able to rearrange activities in the service department to respond to the needs of customer schedules. They went the extra mile having me 'sl Staff was able to rearrange activities in the service department to respond to the needs of customer schedules. They went the extra mile having me 'slip' into a spot that the scheduled person did not show up. This is good business and the kind of business I like to support. While not used for this visit the van to work is very helpful too. More

Great service Ryan was my person who checked my car in. He was friendly and courteous. He made me feel welcomed and that I would be taken care of. He checked me in Ryan was my person who checked my car in. He was friendly and courteous. He made me feel welcomed and that I would be taken care of. He checked me in and off I went to the waiting room. I was there for my annual State inspection. In no time Ryan was telling m my car was ready. We went out to the service desk, my inspection was complete, he also went over Toyota’s inspection and said all was well. I had mentioned that if possible I’d like the car washed. Sure enough there it was bright and shiny. The visit couldn’t have been better. And you have a gem in Ryan. More

Truck Frame My truck was scheduled for a frame treatment, but failed the rust perforation test. I was told immediately, and am enjoying the Camry Hybrid we were g My truck was scheduled for a frame treatment, but failed the rust perforation test. I was told immediately, and am enjoying the Camry Hybrid we were given as a rental for my wife to try. I have been going back to Heritage Toyota since 2000. More

40,000 Mile Check Tom did an excellent job explaining the different aspects of my car’s 40,000 check in words that a non-mechanic could understand. A Scion lasts a lon Tom did an excellent job explaining the different aspects of my car’s 40,000 check in words that a non-mechanic could understand. A Scion lasts a long time, but little things here and there crop up, and Tom haelped me decide what needed to be done that day, and what might need to be checked next time. I never felt hurried or pressured to make decisions. I had also brought in a discount coupon, and he found other ways to help me save money. Beat that! This is my 6th Toyota, but it won’t be my last. The service at Heritage is always great, and the waiting room light and roomy - plus the chairs are the most comfortable anywhere! More