Heritage Toyota - Service Center

great service Katie greeted me with a smile and was courteous and professional throughout my time at the dealership. She was great about making sure that I could co Katie greeted me with a smile and was courteous and professional throughout my time at the dealership. She was great about making sure that I could contact her directly if I needed further assistance for this visit or one in the future. More

Excellent service! I did not have the best experience with Heritage when i purchased my car in December, or with my last two,service appointments. I guess I expected the I did not have the best experience with Heritage when i purchased my car in December, or with my last two,service appointments. I guess I expected the staff to be a bit more accommodating, or at least pleasant. So I did somewhat dread going back to have my car serviced. Even though there were no openings for a simple oil change for nearly two weeks (which I found somewhat surprising!), I waited and was so pleasantly surprised by the service I received from Jay Jerger. He was extremely knowledgeable, and went the extra mile for me. If I could just work with Jay from now on, I would be so happy. Thanks Jay!! More

Knowledgable, friendly, honest, and fast service Tom and the service team were very responsive, knowledgable, and professional in their interactions with me as a customer. I never felt like they were Tom and the service team were very responsive, knowledgable, and professional in their interactions with me as a customer. I never felt like they were trying to sell me more services than they knew I needed. More

Fast, friendly and knowledgeable service dept. Matt M. came outside to start the check in process, when he realized that the service check in area was backed up. I appreciated that. Matt voluntee Matt M. came outside to start the check in process, when he realized that the service check in area was backed up. I appreciated that. Matt volunteered that my vehicle was still under warranty, and he would look in to whether today's service was covered. An hour later Matt gave me a complete explanation of the service work, and offered a couple of 'heads up' items for me to consider dealing with in the near future. I appreciated the advice, without any hard sell pitch. I'll definitely have this work performed at Heritage. BTW, the customer lounge was very nice, especially compared to most service waiting rooms. More

Repair of drive train issue Dana lawrence was very helpful . She pretty well diagnosed the problem before the mechanic even saw the Tacoma and then found a notice from Toyota tha Dana lawrence was very helpful . She pretty well diagnosed the problem before the mechanic even saw the Tacoma and then found a notice from Toyota that covered the cost of the repair . Very grateful. More

Customer service at its best If there was ever a pleasant time when having our vehicle serviced and having to wait for it, I can only remember a few. They take care of you promptl If there was ever a pleasant time when having our vehicle serviced and having to wait for it, I can only remember a few. They take care of you promptly, keep you informed if there are any issues, and treat you with the utmost respect. Congratulations to the crew at the service desk and the crew behind the scenes. More

Excellent Service! I recently had my car serviced and worked with Jay. He was friendly, knowledgeable and informative. The waiting area was clean and comfortable. I was I recently had my car serviced and worked with Jay. He was friendly, knowledgeable and informative. The waiting area was clean and comfortable. I was in and out in 45 minutes. It was an easy, stress free process. More

Excellent experience with service rep Jay Jerger. I brought my Camry for 2 year check up. The service rep Jay Jerger was very kind, very helpful professional to work with. He understood the issues, wo I brought my Camry for 2 year check up. The service rep Jay Jerger was very kind, very helpful professional to work with. He understood the issues, worked with the service dept and Toyota company to help resolve the Battery intermittent display sign issue. He really cared for my business. More

Great, friendly service The team at Heritage Toyota is always so accommodating and friendly. Service is great and always completed as quickly as possible. Wouldn’t go anywher The team at Heritage Toyota is always so accommodating and friendly. Service is great and always completed as quickly as possible. Wouldn’t go anywhere else! More

Service is awesome as always.!!! Service team is the best around. Always helpful and knowledgeable of questions asked and Never pushy..also the quick intake of vehicles to get things Service team is the best around. Always helpful and knowledgeable of questions asked and Never pushy..also the quick intake of vehicles to get things moving ... I recommend the Herritage team to anyone.. More