Heritage Toyota - Service Center

I bought a brand new toyota highlander, 2021. I did not buy from this dealership thank god… I did how ever after 1500 miles have water leaking from console and turned into a rotten egg smell Coming from m buy from this dealership thank god… I did how ever after 1500 miles have water leaking from console and turned into a rotten egg smell Coming from my vents. I took the car to this dealership for repair. We were told it was a drain and carpet would be replaced and serve pro would be involved. 29 days later We went to pick up the car and the carpet was not replaced, it was shampooed and the smell Covered up by the dealership, mats thrown in back of the car, grease on visor and a scratch on the car door. So unhappy and taking their word it was fixed.. already lied to about the carpet -a few days and the new car smell was gone the smell was back, after that it rained and the car was leaking in same spot and floor was soaked. We called to bring the car back.. with messages from a Forman we were told the drain was a issue in another spot and the smell he found was concerning and a plan of action would be made. A call from the Unknowledgeable and lack of the truth and customer service oriented service manager proceeded to tell us good come pick it up it was same part the drain and it was shampooed and good to go. My husband was like the smell is a issue and mold is a problem, the service manager stated no smell was found and must of been missed being documented. With lies and two different facts and findings we requested new carpet, pad and proof mold was gone.. also the grease and scratch was fixed. The service manager argued with my husband, the findings the one actually working on the car found, like we were dumb and did not realize they messed up. After informing her mold is a issue and safety concern for our baby/children and also some of us with asthma.. the lies and poor service from something they messed up.. also that my husband was a mechanic by trade and last but not least this is a brand new car, a lease.. bought off the trailer it was brought in on. She agreed to what we were asking.. with the added gas expense and travel from sheldon to burlington we were given a two wheel drive expedition w summer tires for over 30 days in many poor road conditions due to snow. It was time to pick the car up and we were shown proof of work done.. we did not the first time. Next day… heavy rain.. standing water on back mat, I pull over and all carpet wet with beads of water except drivers seat floor. We call.. we hear how shes is and going to chew people out… we are told we are getting 8 passenger rental.. 6 kids.. I received a 7!! With a family of 8… d I bring the car the next am even more water on floor.. I pull in service line and they do their thing.. the service manger is right near me many times and does not even look my way… as a service manager that screwed up you would think she would provide at least an acknowledge meant.. nope.. I tell the girl who is checking me in the floor is all wet except driver side.. I get out and show her the back floor confirming the wet back carpet. now we wait… we get a text saying a third party is going to perform water leak test.. following day.. nothing is wrong with car…. Well the water got there somehow… after all this time and frustration and lies…. We go to get my car… I ask the service manager for proof of what test were done and what the third party did … she can not provide me with anything but the paper they put Together stating water was found only in the passenger seat.. note that is spot water came in before… so the rudeness and word of a member of management cannot provide me with any documents of test done or how they checked for leaks.. but provide me with a paper with another lie only water in passenger side… to cover their xxx and move on… she says its dry now well no xxxx… I said your word has been nothing but xx and now you can not even provide documents of what was done and you give me your so called legal document leaving out what was done and how and the whole back seat carpet was soaked..And she tells me shes done with this its late in the week and day and shes tired…. What a joke… as I am left with a car, a lease, a brand new car with a wet carpet and something wrong…. Unfair… one lie after another and mumbles to provide proof of what was done.. but emailed proof when they fixed their last screw up of 5500$ the dealership had to pay.. very clear it was made to appear as my word against theres and no care in the world I have all this happen and they cant even be honest. The service manager tells us they had no one who knew how to fix or deal With this… I have proof of the text and phone call with two story’s… Pretty sad!!!!! More