Heritage Toyota - Service Center

Great sales & serice Working with Toyota (specifically Patrick Weeks and Taylor Josephson) has been like a breath of fresh air. Cars, and all of their maintenance, has alw Working with Toyota (specifically Patrick Weeks and Taylor Josephson) has been like a breath of fresh air. Cars, and all of their maintenance, has always been a source of stress and frustration for me. Patrick made the buying experience easy and painless. Taylor nearly finished maintence before my shuttle ride was over, and washed my car for free. I’m so glad to be driving a Toyota now!! More

Refreshing I do all my service needs for our two Toyota’s Heritage!! I have a new Tundra, the rear turn signal was flashing faster than normal! I discovered the I do all my service needs for our two Toyota’s Heritage!! I have a new Tundra, the rear turn signal was flashing faster than normal! I discovered the bulb was out. Further investigation found that the assembly was loose, further investigation on my part was that the tail light assembly wasn’t attached, the tabs were broken on the inside. There was absolutely no evidence that the assembly had been hit! I was worried that I would have to pay for the assembly. I brought the Tundra in for the first service and explained the situation to Ryan, one of the service advisors, he was perplexed also. A gentle from the back ( Toby)came out to look and agreed that there was no evidence that the lense had been hit. He said “we will cover that!” I was more than just surprised! This is only one of the examples, I have encountered. This is why I bring all my vehicles service needs to Heritage Toyota! All The service people have a genuine concern for my service needs and have a pleasant way of showing it!!! Way to go guys!! You’re the best!!! JohnnyBBQ More

Always painless. From being on time every time, to their exceptional shuttle service, Heritage Toyota has provided the easiest, most pleasant service department I ha From being on time every time, to their exceptional shuttle service, Heritage Toyota has provided the easiest, most pleasant service department I have ever encountered. Highly recommended. More

Service people went above and beyond First off parent company Toyota replaces frame on my 11 yr old Sequoia under warranty. Then the H team made the experience that much better as nothin First off parent company Toyota replaces frame on my 11 yr old Sequoia under warranty. Then the H team made the experience that much better as nothing ever goes as planned. They were great More

Great service as always! Kate Smith is the best! Love the drive through and the fact that they bring the vehicle back to you when finished. as always! Kate Smith is the best! Love the drive through and the fact that they bring the vehicle back to you when finished. More

Katherine is great Katherine is so thorough and nice and explains everything in a way that is easy to understand. So helpful! Sometimes other dealerships don't seem to Katherine is so thorough and nice and explains everything in a way that is easy to understand. So helpful! Sometimes other dealerships don't seem to care about the customer More

routine oil change Like usual, I was able to get right in for my service. I no longer get myself comfortable in the customer lounge and my service person is back to get Like usual, I was able to get right in for my service. I no longer get myself comfortable in the customer lounge and my service person is back to get me. More

Helpful and friendly! Dana was very friendly and welcoming from her initial greeting. She was very helpful, checking with the service team on items that needed to addressed Dana was very friendly and welcoming from her initial greeting. She was very helpful, checking with the service team on items that needed to addressed for the state inspection, including checking pricing on aftermarket replacement parts. True to her word, there was no charge for reinspection following repair. More

Tom K was most helpful about aspects of my 2016 Prius function that I didn't know about. He also re-attached a chrome piece of my left side-view mirror that had come off. B about aspects of my 2016 Prius function that I didn't know about. He also re-attached a chrome piece of my left side-view mirror that had come off. Big "Thanks!" to him! More

Outstanding Service Experience My car is a 2011 Camry, so when the "Check Engine" light came on I feared the worst. Everyone I dealt with was so capable, and after explaining what w My car is a 2011 Camry, so when the "Check Engine" light came on I feared the worst. Everyone I dealt with was so capable, and after explaining what was likely to be the problem I felt immediately at ease. Not only was the issue resolved but a complete overall check was done, complete with a data sheet that I could read and understand. It turned out I had a defective gas cap, and the part was not in stock. The service guy had a similar car and actually tried his gas cap on my vehicle! It's attached to the car, so that was truly above and beyond normal customer care. Thanks a lot...I really appreciate your fine work! More