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Heritage Toyota - Service Center

S. Burlington, VT

4.2
482 Reviews

482 Reviews of Heritage Toyota - Service Center

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June 01, 2019

Service writer skills sucked The service writer didn't do a great job with communicating to me about the problems with MY car. Yes my grandson was there to get hold about it, but More

by Bell
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Brimmer, great young man., Brandy St. Peter
Jun 28, 2019 -

Heritage Toyota responded

I apologize that you did not have a good experience with your service advisor. From your other ratings it seems the rest of your visit went o.k. I am very interested in learning more about your visit. If you wouldn't mind discussing this further, please contact me at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 30, 2019

Service review 5/28/19 Particularly friendly efficient service on this visit- done quickly. Appreciate the state inspection done as well. Excellent vehicles backed up by exc More

by doublexvt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Jun 03, 2019 -

Heritage Toyota responded

Glad to learn you had such an excellent experience with our service team! Thank you for posting. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 26, 2019

Outstanding service! Courteous and efficient - had me out in the time promised! 👍 The waiting room was clean as were the rest room. We have never been disappointed wit More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Smith
Jun 03, 2019 -

Heritage Toyota responded

Thomas, Thank you for posting! It's fantastic that your visit to our service department went so well. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 25, 2019

Great dealership Helpful and professional staff, they take good care of your vehicle, quick and at a high quality. They also provided a free shuttle ride, which is ve More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
Jun 03, 2019 -

Heritage Toyota responded

Alex, Thanks for posting! It's great to learn that your visit went so well. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 25, 2019

Excellent customer service I have gotten two warranty services on my car so far and have been extremely happy with my experience there.i will definitely be back again! More

by Coderbyday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the persons name
Jun 03, 2019 -

Heritage Toyota responded

Great to hear it! Glad you received such top notch service from our team. Thank you for choosing Heritage Toyota. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 17, 2019

They fixed my Honda. My Honda dealer quoted a price for some exhaust work, a new compressor for the AC and a check engine light on at over $3,000. Heritage was able to fi More

by Sam R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Allen
May 31, 2019 -

Heritage Toyota responded

Sam, Glad to learn you had a positive experience with our service team. We appreciate you posting. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 04, 2019

I left the car all day so they could do tire change and airb Great job as far as mechanical, but left the car filthy and didn't reset my maintenance light. The employees are very friendly and caring. More

by Pingree, Kathie 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon, Megan Terry, Nick McCarthy, Katie Smith, Elizabeth Bockus, Mark Guyette, Bernie Cieplicki, Ryan Hardy
May 31, 2019 -

Heritage Toyota responded

Kathie, Glad to learn you received good service from the staff you encountered. I apologize that your car was left dirty and the maintenance light was left on. We will gladly resolve these issues at your convenience. Please feel free to stop by whenever is good for you. If you would like to discuss this further please email me at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 03, 2019

Maintenance and inspection This dealership has friendly employees and a system that makes everything run efficiently. The waiting area is comfortable. They complete work in a ti More

by singk8home
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
May 03, 2019 -

Heritage Toyota responded

Thank you for your kind words! Glad to learn you've had such positive experiences with us. We appreciate you posting. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Excellent As always the service was great, professional done right and on time. Taylor Josephson was courteous professional and knowledgeable. Both my wife and More

by SteveT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Denecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Josephson
May 03, 2019 -

Heritage Toyota responded

Steve, It's excellent that you've received such top notch service from our team! We appreciate you posting. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 24, 2019

Great customer service Great customer service. I spoke with a few different employees at Heritage Toyota and they were all friendly and knowledgeable. I explained to them ex More

by Brent253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Smith, Jessica Brooks
Apr 24, 2019 -

Heritage Toyota responded

Brent, Thank you for sharing your experience! It's fantastic that you received such great service from our team. We appreciate you choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

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