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Heritage Toyota - Service Center

S. Burlington, VT

4.2
482 Reviews

482 Reviews of Heritage Toyota - Service Center

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July 09, 2019

Mr. Harschberger Joe is knowledgable. He answers questions satisfactorily. There were items on the diagnostic list he recommended I take care of for my own safety when More

by JayV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Harshbarger
Jul 16, 2019 -

Heritage Toyota responded

Jay, Excellent that Joe was so knowledgeable and gave you advice you can use. We appreciate you taking the time to post. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 05, 2019

oil change tire change and 60,000 mile check Everyone was extremely nice and the job was done in a timely manner Brandy went to the trouble of calling on my service plan to see what was better More

by Bettybotala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy St. Peter
Jul 16, 2019 -

Heritage Toyota responded

Betty, Glad your visit went so smoothly and that Brandy went the extra mile! We appreciate your business. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 02, 2019

Quick, Informative and Generous Joseph Harshbarger provided excellent service. He went out of his way to help me and inform me about something not related to my oil change visit. He More

by Yarisdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Harshbarger
Jul 16, 2019 -

Heritage Toyota responded

It's nice to learn that Joe provided such top notch service! We appreciate you taking the time to share your thoughts. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 30, 2019

Friendly, efficient i Able to get appointment for service work within one week. Greeted immediately with smiles and helpful attitude. Car service completed quickly. Very sa More

by JulieC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember her name
Jul 16, 2019 -

Heritage Toyota responded

Julie, Glad your visit went so smoothly! Thank you for sharing your positive experience working with our team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 30, 2019

Excellent They are always friendly, and when I ask questions on the phone they always stick to that answer and it doesn’t change when I get there. I live two ho More

by Sallyb528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Kulhowvick, Dana Lawrence, Jay Jerger, Ryan Allen, Brandy St. Peter
Jul 11, 2019 -

Heritage Toyota responded

Sally, We appreciate the kind review! It's very nice to learn that you have had consistently positive experiences working with our service team. Thank you for making the drive! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 25, 2019

Service Every one from the front greeter at the entrance to service rep to manager were great.😀The service was only for the first 10 k mile. All went well. More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
Jul 03, 2019 -

Heritage Toyota responded

Fred, Great to learn your visit went so smoothly and that you received excellent service from our team! Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 20, 2019

Heritage Toyota service - excelkent Everyone is always very pleasant, helpful and professional and service is fast. Both sales experience and service would lead me to buy another car at More

by Sample
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Allen
Jul 03, 2019 -

Heritage Toyota responded

That's fantastic! So nice to hear that you have had such excellent experiences working with our service team. Thank you for taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 15, 2019

Helpful staff and good communication and service This dealership has been very helpful and they have been very good at all the work they have done on my car. It is convenient for me to get to and the More

by PatriciaVT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Jerger, Katie Smith, Jessica Brooks, Benjamin Coleman, Alisha Abruntilla, Joseph Harshbarger
Jul 03, 2019 -

Heritage Toyota responded

Patricia, What a nice review! It's wonderful to learn that you've received top notch service from our team. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 14, 2019

The service department did well by me and my concerns. After initial confusion, I was able to work with Brandy to assess some issues with my vehicle. She worked to hear my concerns, was willing to help, an More

by SburneAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy St. Peter
Jun 28, 2019 -

Heritage Toyota responded

Thank you for sharing your experience. I'm sorry your visit did not start so well, but it is wonderful that you enjoyed working with Brandy after that. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 06, 2019

Last minute work Katherine smith was exceptional she made everything clear and went above any other service person iv ever dealt with 200% job I will use these over ha More

by StanR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Jun 11, 2019 -

Heritage Toyota responded

Stan, It's fantastic to learn that your received top notch service from Katherine! Thank you for taking the time to share your experience. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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