Heritage Toyota - Service Center

Oil change Great service and customer service! Very friendly and pretty quick. Nice lounge area to relax and wait. Would recommend and go there again as well Great service and customer service! Very friendly and pretty quick. Nice lounge area to relax and wait. Would recommend and go there again as well More

Poor scheduling and alternative reality I made my service appointment more than 1.5 months ahead of time and I was told the airbag recall alone that I needed to get done would take “all day I made my service appointment more than 1.5 months ahead of time and I was told the airbag recall alone that I needed to get done would take “all day” and that did not take into account a routine service and a tire change that is needed.My appointment was made for 9 am today and I arrived on time. There was a short wait driving into the service bay due to a lineup of cars. 5.5 hours later I just was told that no one has done any work whatsoever on my car yet and that they will have it completed in 3 more hours from now. I will attempt to have service done elsewhere in the future. A service person today told me that they tell everyone that their service will take all day. More

ToyotaCare service I am new to the state and the dealership took care of my vehicle seamlessly. The service staff were friendly and competent. Lounge was very comfortabl I am new to the state and the dealership took care of my vehicle seamlessly. The service staff were friendly and competent. Lounge was very comfortable and clean. The only recommendation is that most dealerships wash outside of vehicle. That would have been a great touch to add. More

Great service team. Very accommodating Dana Lawrence does a great job in the service department. Very honest and does not waste time making sure everything gets done in timely manner! Dana Lawrence does a great job in the service department. Very honest and does not waste time making sure everything gets done in timely manner! More

Dana was Amazing! Dana kept me updated on the status of my service over a few days as it required additional work. Very friendly! Hope to work with her again if needed. Dana kept me updated on the status of my service over a few days as it required additional work. Very friendly! Hope to work with her again if needed. More

Easy as pie From start to finish, time in and out with no push to sell me additional parts and services (my experience at another dealership) made this a satisfa From start to finish, time in and out with no push to sell me additional parts and services (my experience at another dealership) made this a satisfactory service call. More

2016 Highlander phone issie I can’t say enough good things about this Toyota Service Team! I went in with a problem concerning reception in the car with my IPhone. Dana, Joe, the I can’t say enough good things about this Toyota Service Team! I went in with a problem concerning reception in the car with my IPhone. Dana, Joe, the shop foreman, and the IT guy all cooperated and worked “above and beyond “ to remedy the problem. They were incredible! And they were so friendly, efficient, and obviously helpful. Great great service! More

Takes care of business At first I didn’t have the best experience with this dealer as I was misquoted on the service I needed. The service writer seemed very in knowledgeabl At first I didn’t have the best experience with this dealer as I was misquoted on the service I needed. The service writer seemed very in knowledgeable with there computer system which I believe is because he was new there. Regardless the service manager helped out and didn’t charge me for the parts and service costs I wasn’t quoted. My car then went to auto shine as scheduled. Autoshine did an amazing job! I paid for an interior detail and I could have sworn the outside was detailed too. It looked brand new. I can’t give enough praise to autoshine. Overall I was happy with my service and will definitely go back. More

10k mile service Great service from the H-Team! Thank you very nice, fast service, great results and highly recommended. Nice waiting area aka lounge as well with free Great service from the H-Team! Thank you very nice, fast service, great results and highly recommended. Nice waiting area aka lounge as well with free coffee, tea, etc. More

Service with professionalism and courtesy We were on the road from Out of state when our car started making some infrequent but frightening noises. Without going into details Service Foreman A We were on the road from Out of state when our car started making some infrequent but frightening noises. Without going into details Service Foreman Andrew Sansome was the paradigm of customer service, Vermont hospitality, good Samaritan, warmth and good cheer all wrapped up into one consummate professional, and this for customers he would likely never see again because we are from out of state. Represetative Jared Vaughan also did a fine job of greeting us, keeping us informed acting as liaison and sending us on our way. He was cordial and accommodating and Serbs as a fine public face for the company. More