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Heritage Toyota - Service Center

S. Burlington, VT

4.2
482 Reviews

482 Reviews of Heritage Toyota - Service Center

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February 15, 2020

Very friendly, efficient and excellent service starting with service agent who met me at the car, reviewed what plan of service was, escorted me to waiting room and returned promptly to review results of More

by Cubadoll
Recommend Dealer
Yes
Employees Worked With
Sorry to say, can't recall name of (male) service agent.
Feb 17, 2020 -

Heritage Toyota responded

I agree the service drive is awesome. You can just get out of your car in an warm environment and show or explain what is happening with it right there. When it is ready just get in and drive out. Thank you for sharing your experience and giving the kind review. Robert Walker Customer Relations Specialist Heritage Automotive Group P: 802-542-8094 E: customerservice@heritagevt.com

February 14, 2020

Pleasant, Efficient, Short Wait Times Just had my 25,00 mile/2 year check up. Staff have been consistently polite and efficient with short watiing times. Waiting area is spacious, bright More

by minok2014
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
Feb 17, 2020 -

Heritage Toyota responded

Awesome! Thank you for the great review, we appreciate your business. Robert Walker Customer Relations Specialist Heritage Automotive Group P: 802-542-8094 E: customerservice@heritagevt.com

February 14, 2020

Friendly, helpful, knowledgeable I always feel confident about service on my Prius at Heritage Toyota. The most recent service was no exception. Cathy was very helpful, especially whe More

by Susanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy
Feb 17, 2020 -

Heritage Toyota responded

Thank you for your business and for sharing your experience. We appreciate it! Robert Walker Customer Relations Specialist Heritage Automotive Group P: 802-542-8094 E: customerservice@heritagevt.com

February 11, 2020

As per usual the service was great Immediately that you enter the service building you have the feeling you are being looked after. The staff are great and the shuttle service to the ma More

by chuckandterryrichards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence, Brandy St. Peter
Feb 12, 2020 -

Heritage Toyota responded

Wow, thank you for your dedication to drive over an hour from Canada for our service! Thank you for your business. Robert Walker Customer Relations Specialist Heritage Automotive Group P: 802-542-8094 E: customerservice@heritagevt.com

February 07, 2020

A hybrid precollision malfunction due to animals chewing on sensor wires. To honest the back seat and hatch back was put together very messy If I paying this money I should of had a car wash not pleased More

by jtfecteau
Recommend Dealer
Yes
Employees Worked With
Taylor Josephson
Feb 11, 2020 -

Heritage Toyota responded

I apologize for this, your vehicle should be as good if not better than when you brought it in. Please bring your vehicle back in as soon as possible so we may correct it. Thank you for letting us know, we look forward to taking care of it. Robert Walker Customer Relations Specialist Heritage Automotive Group P: 802-542-8094 E: customerservice@heritagevt.com

January 11, 2020

Great service department Very pleased with the consistent professionalism of each of the service reps...Great experience with Heritage Toyota over the past eleven years...they More

by amadamowicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Rodriguez
Jan 13, 2020 -

Heritage Toyota responded

Thank you for choosing Heritage Toyota and sharing your experience. It's great to hear that you received top notch service from our team for over a decade! Robert Walker Customer Relations Specialist Heritage Automotive Group P: 802-542-8094 E: customerservice@heritagevt.com

Jan 13, 2020 -

Heritage Toyota responded

Thank you for choosing Heritage Toyota and sharing your experience. It's great to hear that you received top notch service from our team for over a decade! Thank you for choosing Heritage Toyota and sharing your experience. It's great to hear that you received top notch service from our team for over a decade!

January 01, 2020

The service was excellent as always. Convenient to my work place. The shuttle worked great to get me to and from. I love that I can now have my advisor text me. I was told they are working on a “pay by More

by ray.muzzy
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Smith
Jan 02, 2020 -

Heritage Toyota responded

Text is a new feature we have added to service. We have had a great response to it and we are happy to be able to keep folks updated more easily. Yes, to aid in evening pick up we hope to have bill pay by text soon. Thank you.

November 24, 2019

Courteous professional and timely. My car has been serviced by Heritage Toyota for the past six years and They always did a great job. Happy with service. More

by Happy customer
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
Dec 11, 2019 -

Heritage Toyota responded

That's so nice to hear! We appreciate you posting. Thank you for continuing to choose Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

November 17, 2019

Excellent service when I was stuck with replacing a flat tire. Katherine Smith provided exemplary service, especially since I had to catch a plane. Thanks. More

by Baylorg99
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Dec 11, 2019 -

Heritage Toyota responded

Glad to learn that Katherine was so helpful! Thank you for sharing your thoughts. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

November 13, 2019

Taylor was very prompt and knowledgeable he took care of my service needs with the utmost respect and courtesy...I will definitely be dealing with him again! More

by sydgibby2
Recommend Dealer
Yes
Employees Worked With
Taylor Josephson
Dec 11, 2019 -

Heritage Toyota responded

We appreciate you posting! It's wonderful that Taylor did such a great job with your service visit. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

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