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Heritage Toyota
S. Burlington, VT
4,842 Reviews
Heritage Toyota has been proud to serve customers from all over the Champlain Valley, both in Vermont and New York, since 1994. Our dealership is conveniently located on Shelburne Road in South Burlington, just two miles from Interstate 89.
Heritage Toyota is proud to offer an award winning purchase experience to our customers, designed to help you find the perfect new or Certified Used Toyota from our on-site or incoming inventory to fit your specific needs and budget. Don't see the exact vehicle you're looking for on our website? Our staff is happy to help source your dream vehicle from another dealership, if possible.
Not only will our sales team help you find the perfect new Toyota to fit your needs, our Toyota and ASE Certified service team and will help keep it running like new well into the future.
The H-Team's commitment to automotive excellence is at the core of why our team has earned the Toyota President's Award numerous times in our history, most recently in 2019. Additionally, our team has earned recognition as one of Carfax's Top-Rated Dealer since 2020, and has been the recipient of the DealerRater/Cars.com Customer Satisfaction Award every year since 2015.
Our team is not only proud to provide the Champlain Valley with an unprecedented automotive experience, we are honored to support our community on a deeper level at every opportunity. From working with Feeding Champlain Valley to provide support and relief to local families in times of need, to helping build homes with Green Mountain Habitat For Humanity, and teaming up with local pet adoption agencies to host regular adoption events, we strive to help make our community a better place to live and work every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,842 reviews
April 14, 2015
Exceptional service By the Greek Goddess Eleni My car buying experience has never been positive until yesterday when I went to Heritage Toyota and met Eleni Floyd. Eleni was considerate of my budg My car buying experience has never been positive until yesterday when I went to Heritage Toyota and met Eleni Floyd. Eleni was considerate of my budget, conscientious of my needs and wants, and I really believe steered me toward the right Truck for me. Her wit and humor is pleasant and authentic. No schmoosie I want to be your buddy approach. It may be their secret weapon, but buying a truck from Eleni felt like having a caring, non-overbearing, idealized mother/grandmother to go shopping with. She gave me space, no gimmicks, that I'm aware of, and in the end I walked away feeling like I was respected and got a really good deal. My wife was amazed because she has experienced my typical rants, raves about the species of car salesmen. Well Eleni aint one of them. A classy lady, who drives a fair deal. Thanks, P More
by Mudnhoney
Employees Worked With
Eleni Floyd
April 09, 2015
Tundra Purchase - GREAT EXPERIENCE SALES: I usually come into a dealership knowing exactly what I want but this time I had a lot of questions. Parker Fothergill spent an entire afternoo SALES: I usually come into a dealership knowing exactly what I want but this time I had a lot of questions. Parker Fothergill spent an entire afternoon giving me information about all my options and what sounded like the best options based on my lifestyle. After spending hours going over what works best, he then let me test drive as many vehicles as I needed to until I found the vehicle for me. After realizing the price as a little steep, Parker searched for days to find me the right vehicle for the right price. Not a week later I drove off in a brand new 2015 Toyota Tundra with everything I wanted and more. To be honest, I went to Heritage planning on using them purely for information, but once Parker sat me down and spent countless hours with me making sure I was taken care of, I knew he would be making the sale. TRADE VALUE: I worked with Ryan Denecker on my trade value to ensure I got a good deal. My trade was an important part of purchasing a new vehicle and Ryan was truly able to understand that and meet me where I needed to be to purchase my new Tundra. Ryan was very easy to work with and listened to exactly what I had to offer. If I had to deal with anyone regarding trade value and customer service, Ryan wins hands down. MANAGEMENT: Shannon was my "behind the scenes" advocate who was truly able to understand how difficult buying a truck can be and understood the middle ground that needs to be met in order to sell vehicles. Her many years of sales experience showed during our interaction. FINANCE: Finally, Jon was who I wrapped up with regarding financing. Jon worked well with me and told me in great detail everything I needed to know regarding financing my new vehicle. What I appreciated the most is that Jon didn't push the warranty work down my throat, he simply showed me the benefit to purchasing the various plans. While I did not go with the platinum plan, he did such a good job telling me the benefits of the other plans that I purchased a lesser one and still feel better protected with my new Tundra. OVERALL: Customer service, quality of vehicle and overall experience, I'd absolutely recommend looking Mr. Fothergill up during your next visit to Heritage Toyota. Hats off to Parker, Shannon, Ryan and Jon for turning what could've been a terrible experience into a great one. More
by Prescott
April 08, 2015
New Tacoma We went into the dealership with no intention of buying a new truck that day. We had scheduled a test drive with Dan. He was very easy to work with. We went into the dealership with no intention of buying a new truck that day. We had scheduled a test drive with Dan. He was very easy to work with. After our drive, we sat down to discuss price. Dan and Mike came up with a great price and we picked up the car the next morning as promised. Chris showed us all the options on the truck. Nick got the paperwork done quickly and we were out in less than an hour. We really didn't feel pressured and felt like they wanted us to be happy with our purchase. The truck has been great! I would send anyone looking for a new vehicle to Dan at Heritage Toyota Pat More
by Dorothy and Pat
April 05, 2015
Eleni was terrific to work with. This buying experience was painless. My husband spoke to Eleni on the phone about the truck we were interested in. We drove 2 1/2 hrs and were happy a This buying experience was painless. My husband spoke to Eleni on the phone about the truck we were interested in. We drove 2 1/2 hrs and were happy and surprised that she had everything ready for us when we arrived. (truck, paperwork, financing, etc. etc.) No problems. All on the Easter holiday weekend! Travis Green helped us with the financing. He was excellent. We even took Eleni's suggestion for dinner at Pauline's Café just up the road. DELICIOUS! Thank you so much. More
by Maria & David
Employees Worked With
Eleni Floyd, Travis Green, Megan Terry
April 04, 2015
Rav 4 lease I just leased my second Rav4 from Heritage Toyota. I can't believe the great deal I got. Megan, Jason and Jon were amazing and my entire experience wa I just leased my second Rav4 from Heritage Toyota. I can't believe the great deal I got. Megan, Jason and Jon were amazing and my entire experience was wonderful. I would highly recommend each one of them. More
by Linda
Employees Worked With
Jason Dillon, Megan Terry, Jon Diamond
April 04, 2015
new car purchase buying a new car is never an easy endeavor but Laz made it quite painless. We never felt rushed. We felt that he simply wanted us to be happy with wha buying a new car is never an easy endeavor but Laz made it quite painless. We never felt rushed. We felt that he simply wanted us to be happy with whatever decision we made. All questions we had were carefully and thoughtfully responded to. Walked away with great satisfaction. Would definitely work with Laz again. More
by mike333
Employees Worked With
Laz Koep
March 30, 2015
Review! I came in looking for a car with very specific qualities and was very pleased with the outcome. Rob was very helpful and he worked with me to find th I came in looking for a car with very specific qualities and was very pleased with the outcome. Rob was very helpful and he worked with me to find the right car and was easy to get ahold of and accomidated my needs as a buyer. He went above and beyond what I had ever expected when getting my car and really tried to find everything I was looking for in a car. I would highly reccommend him! More
by SamR88
Employees Worked With
March 28, 2015
Great place to buy your first new car I went through the process of leasing my first new car today at Heritage. I worked with many of the members of the team, and they all treated me with I went through the process of leasing my first new car today at Heritage. I worked with many of the members of the team, and they all treated me with the same care and friendly demeanor. They made this process very easy for me, especially considering my credit history is less than stellar. I drove off the lot today with a new 2015 Prius c One, and I couldn't be more happy with it. Fantastic service, friendly people, no pressure, and found the perfect car for me. Feeling great about the whole transaction. I would highly recommend Heritage Toyota to anyone looking for a new car. More
by JVezina
March 28, 2015
LOST MY BUSINESS FOREVER From beginning to end, Heritage couldn't have made this experience any worse. I test drove a car, got it priced up and came back a week later to purc From beginning to end, Heritage couldn't have made this experience any worse. I test drove a car, got it priced up and came back a week later to purchase the car. During the process I noticed some discrepincies in the contract. If it wasn't for the difference of having a different interior color I wouldn't have notice it before signing the contract. After pointing out the discrepancy they told me that the other car was more money because it had more features like the moon roof and a better sound system. The salesman (Daniel Pasco) was more than willing to sell me the more expensive car- at a much higher price! I told them we had already had a deal on the car and they just changed the car on me- I wanted the same car that I test drove for the price that we negotiated. After some time and speaking to the sales manager (Connor McQuade) they agreed to sell me the car I test drove (the more expensive car) for the price we had originally negotiated. I signed the papers and thought I was done. 10 days later, I get a phone call saying I have the wrong car and to come back and switch. They were trying to say that I bought the lesser expensive car and they accidentally gave me the wrong car key. They had the VIN number of the lesser expensive car on the sales paperwork. This meant that I technically didn't own the car that I was driving. It also meant that I had just spent the last week and a few days driving a car that was not insured or registered. The car that I registered and insured with the VIN they put on the paperwork was sitting on the lot. I called the salesman that I worked with and he admitted that they screwed up (I had this recorded because I was having such an issue at this point). I then had to talk to the general manager again who insisted that I come down and switch cars. I explained the whole process to him and he said that I had him over a barrel and that if I was a good person I would come switch cars. I insisted that I would not be switching cars and that I was driving the car that I had agreed to purchas from them. His reply: Come down here, we'll sign the new paperwork and we'll be done with you. We'll be done with you??? What kind of service is that. Well at least I had other reputable toyota dealers to go to for my service. That would have been sufficient, except I realized a few days later that I had left a very important document in the car when I traded it in- a folder containing my father's original last will and testament. He just died a couple weeks prior to this. I called Heritage numerous times as well as the salesman. First I got a few texts back from the salesman saying that he had the day off, or that he was busy, but he'd check on it soon. More than a week later I was told that it was brought to an auto auction and they no longer had it. IF they had gotten right to it they may have still had the car in their lot. I suspect that they blew me off because they were not pleased with the new car purchase. They now won't take my calls, nor will they tell me where the car has gone. I have had absolutely no returns to my calls from either the salesman, the sales manager or the general manager about this. ALL I WANT IS TO TRACK DOWN MY FATHER'S WILL! Im glad that I know other Toyota Dealers or else I would never buy another Toyota. Heritage Toyota has forever lost my business and I will NEVER suggest them to anyone- even my worst enemy. More
by glamoureux
March 23, 2015
Jason knows how to put the customer above all esle Replacing our old CRV was a long and painful process. We visited several dealership and every time it felt like something was missing. Well, Jason was Replacing our old CRV was a long and painful process. We visited several dealership and every time it felt like something was missing. Well, Jason was obviously the missing ingredient in all the other places. Jason was quick to answer any question we had with a limitless amount of patience, and no matter how silly or redundant those questions were, he never lost his smile. We never felt like we were pushed into doing something we didn't want and he was excellent at relieving any stress linked to such a purchase. Jason ask me couple of key questions and how much I could afford and he worked his magic. Even now, after 4 month, if I have any question I know he will pick up and give me the best treatment one could ask for. More
by Bbailleux
Employees Worked With
Jason Dillon
